IT Departments Reports

EGUIDE: It is a reality for many organizations that the IT department and contact center have a big gap in communication and collaboration leading to frustration and project delays. This exclusive resource will help you learn how to bridge the communication gaps between these two departments and set common goals to deliver a seamless customer experience.

Posted: 18 Feb 2013 | Published: 18 Feb 2013

EGUIDE: In this e-guide, learn how to resolve communication issues between the IT and contact center departments by creating internal service-level agreements, recognizing that what's right for the organization is the same as what's right for the customer, and more.

Posted: 05 Dec 2012 | Published: 05 Dec 2012

EGUIDE: Companies face complicated buying decisions whenit comes to buying host-based antimalware, starting with whether to purchase a protection suite, andwhat to include in that all-in-one package.

Posted: 16 Mar 2011 | Published: 16 Mar 2011

ASSESSMENT TOOL: Take this online assessment today to discover the impact that modernization can have on your organization's IT environment, and find out what you can do to plan for modernization success.

Posted: 09 Oct 2013 | Published: 09 Oct 2013

WHITE PAPER: This brief resource introduces an IT transformation consulting service as a means of achieving effective, value-driven change. Read on now to learn how you can ensure business and IT alignment, spur business growth, and more.

Posted: 09 Oct 2013 | Published: 31 May 2012

WHITE PAPER: Proactive planning and evaluation can prevent common problems with IT outsourcing providers, keeping your data safe and ensuring your outsourcing venture is cost-effective.

Posted: 09 Oct 2013 | Published: 09 Oct 2013

WHITE PAPER: This white paper discusses the need to bridge the gap between sides of an IT staff and how it can help a business.

Posted: 08 Oct 2013 | Published: 09 Oct 2012

EZINE: In this month's issue of CIO Decisions, SearchCIO Senior Features Writer Karen Goulart dives into the fray, asking CIOs and experts what it takes to build a strong cloud computing governance program and how to succeed as an IT service broker.

Posted: 03 Oct 2013 | Published: 03 Oct 2013

WHITE PAPER: This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute.

Posted: 06 Sep 2013 | Published: 06 Sep 2013

EBOOK: In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever.

Posted: 06 Sep 2013 | Published: 06 Sep 2013

EZINE: This issue of the e-zine Modern Infrastructure turns an expert eye to cloud computing and other trends surrounding infrastructure management, providing the insight that IT leaders need to march their businesses forward. Read on to learn more.

Posted: 23 Aug 2013 | Published: 31 Oct 2012

EZINE: Enterprises committed to collaboration are building a social layer into their business apps and platforms. Learn how in this issue of CIO Decisions.

Posted: 09 Aug 2013 | Published: 09 Aug 2013

WHITE PAPER: This paper examines the complexity and management challenges presented by the current storage landscape, the explosive growth of data storage requirements and what it all means to businesses.

Posted: 02 Aug 2013 | Published: 30 Apr 2012

WHITE PAPER: This valuable resource examines how IT is losing control over the enterprise and the need for change in the world of IT, and explores how cloud-driven technology can help you more successfully manage IT services.

Posted: 24 Jul 2013 | Published: 24 Jul 2013

WHITE PAPER: This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.

Posted: 30 May 2013 | Published: 31 Dec 2012

CASE STUDY: This brief case study takes a look at how the Hay Group, a global management consulting firm, teamed up with a third party to integrate its fleet management and service desk initiatives. Read now to learn how they addressed the needs of three key areas of their IT environment – endpoint management and security, data protection, and helpdesk.

Posted: 22 May 2013 | Published: 22 May 2013

WHITE PAPER: This resource describes how the value of secure web gateways doesn't need to be limited to web protection. Inside, learn how your organization can strategically use this security technology to improve productivity, reduce costs, increase compliance, and more.

Posted: 15 May 2013 | Published: 31 Dec 2012

EGUIDE: In this exclusive e-guide, Mark Bowker, analyst at the Enterprise Strategy Group, offers key insight into CIO and IT management issues with the private cloud. Read now to learn about private cloud implications for business needs, and discover how to lay the foundation for this data center model.

Posted: 01 Feb 2013 | Published: 01 Feb 2013

WHITE PAPER: Review this informative white paper to discover the importance of implementing a formal transformation program. Gain insight into 2 business transformation success stories, 9 reasons why you should work with an experienced transformation partner, a simple 5-phase business transformation program, and much more.

Posted: 06 Jul 2012 | Published: 01 Jul 2012

WEBCAST: Giving presentations to business stakeholders is often a struggle for IT executives because they don’t know how to speak business executives “language”. Attend this live webcast on June 20th to learn what business-minded individuals need in a presentation and practical tips for how to make your presentations more compelling.

Posted: 05 Jun 2012 | Premiered: Jun 20, 2012, 01:00 EDT (05:00 GMT)

WHITE PAPER: This resource examines IT skill shortages, how to minimise them within your company, and 7 deadly skills that your IT team should possess.

Posted: 18 Apr 2012 | Published: 18 Apr 2012

WHITE PAPER: Cloud computing has made a name for itself in the enterprise computing industry today and it is likely to gain traction in the future. This does not mean the end for IT departments but their roles and responsibilities will certainly be changing. Check out this white paper to learn more about what to expect from IT in the post-cloud era.

Posted: 10 Feb 2012 | Published: 10 Feb 2012

EZINE: This e-zine presented by SearchSecurity.co.UK will give key tips on how to comply to data protection regulations, and will help you find a product that is right for your business.

Posted: 02 Jun 2011 | Published: 02 Jun 2011

WHITE PAPER: During the course of three days in late 2009, cybercriminals acquired the banking credentials,username and password, for Hillary Machinery, Inc., located in Plano, Texas, and conducted more than 45 separate transactions to over 40 different payees. The result was a loss of $801,495.

Posted: 08 Feb 2011 | Published: 08 Feb 2011

WHITE PAPER: The speed of change in global markets and the challenges of new modes of business demand companies operate in and react to quickly changing landscapes. Nowhere is this more critical than in the means and methods the enterprise uses to power its business, typically via IT services.

Posted: 02 Feb 2011 | Published: 02 Feb 2011