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CallTower Delivers Native Integrated Office 365 Microsoft Teams Experience
sponsored by CallTower, Inc.
DATA SHEET: CallTower delivers a Native Office 365 Microsoft Teams experience with global calling plans empowered by a 24/7/365 US-based client services team. The solution helps to ensure a personalized implementation, adoption, training and support strategy. Want to learn more? Download this solution brief.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

CallTower, Inc.

CallTower’s Microsoft Teams Direct Routing
sponsored by CallTower, Inc.
WHITE PAPER: Microsoft Teams provides a hub for teamwork within the Office 365 suite. Direct Routing for Microsoft Teams is the added option of complementing this hub with Internet telephony for phone calls. In this buyer’s guide, learn more about Microsoft Teams Direct Routing and CallTower’s solution.
Posted: 05 Oct 2020 | Published: 05 Oct 2020

CallTower, Inc.

Calltower’s Native Microsoft Teams Direct Routing Delivered A Major League Upgrade for Franklin Sports
sponsored by CallTower, Inc.
CASE STUDY: Franklin Sports, a leading sporting good brand know world-wide, was looking to upgrade their communication system. In this case study, learn why Franklin Sports decided to work with CallTower and review the benefits that they saw after implementing CallTower’s Native Microsoft Teams Direct Routing.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

CallTower, Inc.

Case study Toast Premium Upsell
sponsored by Atlassian
CASE STUDY: Open up this case study to see how one leading service management vendor was able to help Toast, a point of sale company, gain more visibility into their team’s work, resolve bottlenecks in their processes and accelerate incident resolution times and learn how you can do the same in your organization.
Posted: 02 Feb 2021 | Published: 02 Feb 2021

Atlassian

Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY: TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

Case Study: Keeping the Service Desk Up to Speed with Compliance
sponsored by Serviceaide
WHITE PAPER: In this case study, find out how BRK, a leading sanitation company in serving over 15 million customers, deployed a new service management platform to keep their service desk up to task.
Posted: 21 Nov 2018 | Published: 21 Nov 2018

Serviceaide

Chapter 13: IT Troubleshooting
sponsored by McGraw Hill
BOOK: Download this sample chapter from ITF+ CompTIA IT Fundamentals to learn how to approach IT problems using a standard troubleshooting method, how to troubleshoot common computer problems and more.
Posted: 12 Jan 2021 | Published: 12 Jan 2021

McGraw Hill

BlueCross BlueShield Case Study: A Health Approach to Server Sprawl
sponsored by DellEMC and Intel®
CASE STUDY: Read this case study to learn how Dell helped BlueCross BlueShield of Western New York harness blades to shrink its data center footprint by 75 percent and improve efficiency by more than 50 percent.
Posted: 02 Jul 2010 | Published: 01 Apr 2009

DellEMC and Intel®

Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013

ServiceNow

Bridging Telecom and the web
sponsored by Alcatel-Lucent
WEBCAST: This informative webcast examines an application solution that leverages the full power of the IMS to deliver telecom capabilities as a web service. Tune in and find out how this can help your organization significantly improve productivity and efficiency.
Posted: 09 Oct 2013 | Premiered: Oct 9, 2013

Alcatel-Lucent

Build the Intelligent, Integrated Enterprise
sponsored by Red Hat
WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions.
Posted: 20 Apr 2012 | Premiered: Apr 20, 2012

Red Hat

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

Building Your Business Case for Best-Practice IT Services Delivery
sponsored by Oracle Corporation
WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model.
Posted: 29 Mar 2010 | Published: 15 Jun 2009

Oracle Corporation

Business Phone Systems - Virtual PBX
sponsored by RingCentral
WEBCAST: View this webcast to explore a cloud-enabled phone system that offers greater call, fax, and text message flexibility so that employees aren't confined to on-premise hardware to conduct business.
Posted: 18 Feb 2014 | Premiered: Jul 17, 2013

RingCentral

Buyer's Guide: Next-Generation Service Management
sponsored by ComputerWeekly.com
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

ComputerWeekly.com

Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System
sponsored by RingCentral
WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals.
Posted: 17 Feb 2014 | Published: 31 Dec 2013

RingCentral

Capturing the Potential of the Cloud 
sponsored by IBM
WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.
Posted: 13 Oct 2010 | Published: 15 Sep 2010

IBM

Case Study: Eldorado Hotel Casino & Silver Legacy Resort Casino
sponsored by NEC Corporation
CASE STUDY: Read this case study to learn how Eldorado Hotel Casino & Silver Legacy Resort Casino enhanced guest experience, discovered new revenue streams, streamlined employee workflow, and lowered total cost of ownership by implementing UNIVERGE communications framework and servers.
Posted: 24 Aug 2009 | Published: 05 Aug 2009

NEC Corporation

Case study: Sicoob avoids USD 1.5 million in annual costs with IBM
sponsored by IBM
CASE STUDY: This case study reveals how Credit Union System for Brazil (Sicoob), the largest credit union system in Brazil, replaced their existing IT infrastructure with a virtualized Linux landscape, allowing them to avoid USD 1.5 million in annual costs.
Posted: 20 Mar 2014 | Published: 31 May 2013

IBM

Case Study: Voorhees College
sponsored by NEC Corporation
CASE STUDY: Voorhees College was paying a high price and receiving minimal value before it replaced its traditional telephone system and Centrex system with UNIVERGE Sphericall IP solution from NEC Sphere Communications, Inc. Download this case study to see how Voorhees College partnered with NEC.
Posted: 01 Oct 2009 | Published: 25 Aug 2009

NEC Corporation

CDW Services: Unified Communications
sponsored by CDW Corporation
WHITE PAPER: Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions.
Posted: 08 Feb 2010 | Published: 22 Jan 2009

CDW Corporation

CentraStage Chosen by London Grid for Learning to Manage 2,500 Schools Across the Capital
sponsored by CentraStage
CASE STUDY: This brief case study explores the success of IT management and remote support technology helped one organization deliver secure and effective IT services to their users.
Posted: 11 Mar 2014 | Published: 11 Mar 2014

CentraStage

CentraStage Endpoint Management
sponsored by CentraStage
WEBCAST: This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014

CentraStage

Centrica Redefines Customer Relationship with HP Converged Cloud
sponsored by Hewlett-Packard Enterprise
VIDEO: This video case study covers a cloud-based solution that one organization used in order to eliminate data center downtime and applications that don't work.
Posted: 24 Feb 2014 | Premiered: 24 Feb 2014

Hewlett-Packard Enterprise

Challenges & Strategies for UK Annuity Providers
sponsored by Wipro
WHITE PAPER: This white papers talks about the challenges facing the UK annuity market and the strategies that can be taken by the product providers to meet them. The paper also talks about how Wipro can partner with providers to tap the opportunities present in the marketplace.
Posted: 13 May 2009 | Published: 11 May 2009

Wipro
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