What is the Value of Unified Communications?
sponsored by TechTarget Security
EGUIDE:
The benefits of unified communications are apparent to network managers, but how can you figure out the value it will add to your organization?
Posted: 16 Nov 2011 | Published: 16 Nov 2011
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E-Guide: CIOs weigh in on virtualization and big data
sponsored by DellEMC and Intel®
EGUIDE:
CIOs are buzzing about virtualization technologies and tools for big data analysis due to benefits in areas such as productivity, business agility and customer service. Inside this exclusive e-guide, learn how your company can take advantage of both virtualization and big data analysis for a clear competitive advantage.
Posted: 30 Nov 2011 | Published: 30 Nov 2011
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Navigating the path to satisfying online customer experience
sponsored by Tealeaf
EGUIDE:
Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.
Posted: 30 Nov 2011 | Published: 23 Nov 2011
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Executive Brief Digital Transformation: Creating New Business Models Where Digital Meets Physical
sponsored by IBM
WHITE PAPER:
As businesses embrace the digital revolution, they're rethinking what customers value most and creating operating models that take advantage of what’s newly possible for competitive differentiation. This report is designed to provide senior executives with analysis and insight on how fast and how far to go on the path to digital transformation.
Posted: 17 Nov 2011 | Published: 17 Nov 2011
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Social Business Podcast Series
sponsored by IBM
PODCAST:
A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.
Posted: 16 Nov 2011 | Premiered: Nov 16, 2011
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JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader
sponsored by Red Hat
WHITE PAPER:
This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.
Posted: 03 Nov 2011 | Published: 01 Nov 2011
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Microsoft Dynamics CRM Trial Page
sponsored by Microsoft
SOFTWARE DEMO:
Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
Posted: 24 Oct 2011 | Premiered: 24 Oct 2011
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Tip Guide: Retail best practices for in-memory analytics in SAP environments
sponsored by SAP America, Inc.
EGUIDE:
Learn how to successfully manage new challenges in the retail industry.
Posted: 21 Oct 2011 | Published: 21 Oct 2011
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A realist's guide to building bottom line revenue and customer loyalty with social CRM
sponsored by SugarCRM
EBOOK:
Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.
Posted: 19 Oct 2011 | Published: 17 Oct 2011
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Unleash the Power of Marketing to Drive Innovation and Profit
sponsored by SAS
WHITE PAPER:
In this white paper, learn what genuine customer centricity looks like, why it matters more than ever, and how organizations can achieve it.
Posted: 11 Oct 2011 | Published: 11 Oct 2011
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Delivering exceptional web experiences - IBM Web Content Manager
sponsored by IBM
WHITE PAPER:
Learn how your organization can more easily create content, target individuals with relevant content and optimize content devliery on your website and more!
Posted: 04 Oct 2011 | Published: 04 Oct 2011
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SearchBusinessAnalytics.com eGuide: Leveraging predictive analytics for improved customer understanding
sponsored by IBM
EGUIDE:
In this e-guide you'll learn how two top airlines implemented and leveraged predictive analytics to analyze customer feedback and increase satisfaction.
Posted: 27 Sep 2011 | Published: 27 Sep 2011
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ebizQ.net Tip Guide: Evolving your dynamic case management strategy
sponsored by IBM
EGUIDE:
This Tip Guide describes how DCM can benefit financial services firms and offers expert advice on best practices and pitfalls in DCM adoption.
Posted: 16 Sep 2011 | Published: 16 Sep 2011
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Mobility in the Enterprise: Professional Productivity with Intel® Core™ i5 vPro™ processor
sponsored by Intel
CASE STUDY:
This case study discusses the reasons why one company decided to replace their existing laptops every two years. Find out how implementing this strategy benefited both employees and end users.
Posted: 03 Aug 2011 | Published: 02 Aug 2011
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Client Case Study: Bouyges Telecom
sponsored by IBM
WHITE PAPER:
In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.
Posted: 28 Jul 2011 | Published: 28 Jul 2011
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Decision Management Smarter Insurance Processes
sponsored by IBM
CASE STUDY:
With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.
Posted: 07 Jul 2011 | Published: 07 Jul 2011
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Speech Analytics - The Power of Simplicity
sponsored by Calabrio, Inc.
WHITE PAPER:
This overview examines the power of Speech Analytics technology to extend resources and expand knowledge.
Posted: 23 Jun 2011 | Published: 23 Jun 2011
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Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011
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Building a Business Case for your Next-Generation QA Solution
sponsored by Calabrio, Inc.
WHITE PAPER:
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.
Posted: 21 Jun 2011 | Published: 21 Jun 2011
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Speech Analytics: The Simple Definition
sponsored by Calabrio, Inc.
WHITE PAPER:
What is "Speech Analytics," exactly, and why is it important? Find out how the latest wave of Speech Analytics offerings are used in call center communication today and what the benefits are.
Posted: 20 Jun 2011 | Published: 20 Jun 2011
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Case Study-VMware Consona Knowledge Management
sponsored by Consona Corporation
CASE STUDY:
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
Posted: 17 Jun 2011 | Published: 01 Jun 2010
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Creating Stickiness in the Insurance Industry
sponsored by Thunderhead
WHITE PAPER:
With the economy being shaky, the insurance industry has a problem. Customers are increasingly shopping around and making complex demands. Learn how to achieve loyalty in a shaky industry.
Posted: 16 Jun 2011 | Published: 01 Jan 2011
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Best Practices for a contact center technology overhaul
sponsored by Contactual (Now 8x8, Inc.)
EBOOK:
Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.
Posted: 13 Jun 2011 | Published: 10 Jun 2011
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An Integrated Solution for Context-based Customer Experience Management
sponsored by Avaya
WHITE PAPER:
Moving to a customer experience management approach requires an infrastructure that is open, scalable and capable of bringing together state-of-the art applications, fully preserving customer context.
Posted: 10 Jun 2011 | Published: 10 Jun 2011
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SDI: Next Level Service Desk Strategies
sponsored by Citrix Online UK
EGUIDE:
This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.
Posted: 01 Jun 2011 | Published: 01 Jun 2011
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