Customer Data Management Reports

WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.

Posted: 02 Jun 2008 | Published: 01 Mar 2008

WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business.

Posted: 19 May 2008 | Published: 26 Nov 2007

WHITE PAPER: This document elaborates on how successful retailers are using multichannel retailing to make operating model change to put the customer at the heart of their organisations.

Posted: 14 May 2008 | Published: 01 Jan 2007

WHITE PAPER: Grocers can pursue customer-focused initiatives and investments with greater precision and success by concentrating on customer advocacy. This paper discusses the attitudes and behaviors that can do improve the level of advocacy among customers.

Posted: 14 May 2008 | Published: 01 Sep 2007

WHITE PAPER: In this white paper, learn how to implement and enforce enterprise-wide Master Data Management solutions.

Posted: 13 May 2008 | Published: 01 May 2008

WHITE PAPER: This 2008 Customer Data Security Study reveals how quickly and how well retailers are responding to the PCI mandate and what measures retailers are taking now to minimize the risks associated with the capture, retention, and use of customer-specific data.

Posted: 18 Mar 2008 | Published: 01 Jan 2007

WHITE PAPER: When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.

Posted: 22 Feb 2008 | Published: 01 Jan 2007

WHITE PAPER: This paper looks at HP's approach to Data Center Transformation and how it can help enterprise data centers reduce costs, manage risks, and support business growth.

Posted: 14 Feb 2008 | Published: 01 Sep 2007

WEBCAST: This live webcast will address the applicability of data quality and data integration techniques within product information management (PIM) initiatives. View this webcast to learn how to address these and other facets of PIM initiatives.

Posted: 04 Oct 2007 | Premiered: Aug 1, 2007

WHITE PAPER: Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.

Posted: 26 Sep 2007 | Published: 01 Sep 2007

PRODUCT LITERATURE: Effectively manage customer data quality processes, while consistently enhancing the customer experience on all fronts with a single, enterprise-wide customer data quality solution. Download now to find out how.

Posted: 18 Sep 2007 | Published: 01 Jan 2006

CASE STUDY: Group 1 Software presents a case study in enterprise data quality success featuring the DaimlerChrysler Corporation, a leader in the automotive manufacturing industry.

Posted: 18 Sep 2007 | Published: 01 Oct 2004

WHITE PAPER: This white paper will help you understand the role of data quality in developing profitable customer relationships. Gain insight into the strategies and technologies that can help you get the most from your customer-facing systems.

Posted: 18 Sep 2007 | Published: 01 Jan 2003

WHITE PAPER: Operational and analytical business processes rely on a solid, high-quality data foundation, but companies often neglect data quality until a major problem occurs that could've been avoided. Learn about the benefits and importance of da...

Posted: 18 Sep 2007 | Published: 01 Jan 2006

WHITE PAPER: The success of a business is increasingly tied to the quality of their information. Through the Data Governance Maturity Model, organizations can identify precisely how they can create an environment that can deliver and sustain high-quality information.

Posted: 05 Jul 2007 | Published: 01 Jul 2007

WHITE PAPER: No matter the size of your business, data quality is an absolute requirement for success. Learn the seven steps you need to develop a plan for data quality - one that scales to your growing business needs.

Posted: 07 Jun 2007 | Published: 01 Jun 2007

SOFTWARE DEMO: Receive a free demo of Microsoft Dynamics CRM version 3.0, an all-new customer relationship management (CRM) system that gives every customer-facing employee the information they need to truly impress customers.

Posted: 01 Jun 2007 | Premiered: 01 Jun 2007

WHITE PAPER: In today's demanding business environment you either lead or you fall behind. So what defines leadership in an environment where business models shift all the time and CEOs have 90 days to please shareholders or face their wrath?

Posted: 02 Mar 2007 | Published: 01 Feb 2007

WHITE PAPER: Unauthorized change is the most significant threat to an IT organization's ability to improve availability, security and compliance. That's why thousands of organizations worldwide use Tripwire® Enterprise as their configuration audit and control sol

Posted: 01 Mar 2007 | Published: 01 Feb 2007

WHITE PAPER: A CRM system is only as good as the data within. Learn how a business information resource will help improve data relevancy, accuracy and timelines, which are directly correlated to client acquisition and retention.

Posted: 02 Jan 2007 | Published: 13 Feb 2006

WHITE PAPER: The drive to protect credit card data is vital, but many companies have yet to implement technologies and processes needed to address Payment Card Industry (PCI) compliance. This white paper examines top reasons for PCI failure and how to avoid them.

Posted: 21 Nov 2006 | Published: 01 Jul 2006

WHITE PAPER: This white paper provides details on why WebSphere Customer Center provides the strategic architecture that companies need to solve their enterprise customer management issues and realize the full benefit of their investments in CRM.

Posted: 16 Nov 2006 | Published: 01 Feb 2006