eGuide: Strategies for building the best advanced case-management architecture - Part 2
sponsored by IBM
EGUIDE:
Dynamic case management (DCM) can provide companies with significant benefits, but its architecture creates plenty of challenges as well. Read this e-guide to learn how to use communication and flexibility to create an effective DCM architecture with consistent, on-going maintenance, and get tips for building a business case.
Posted: 11 Nov 2011 | Published: 07 Nov 2011
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eGuide: Storage virtualization for data migration, consolidation
sponsored by IBM
EGUIDE:
Data migration is a major challenge for customers upgrading their storage hardware. Fortunately, virtualization can help to streamline this process. This expert e-guide, brought to you by SearchSystemschannel.com, explores the fundamentals of storage virtualization and points out the new revenue opportunities that accompany it.
Posted: 17 Oct 2011 | Published: 17 Oct 2011
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Delivering exceptional web experiences - IBM Web Content Manager
sponsored by IBM
WHITE PAPER:
Learn how your organization can more easily create content, target individuals with relevant content and optimize content devliery on your website and more!
Posted: 04 Oct 2011 | Published: 04 Oct 2011
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Customer data analytics best practices from top performers
sponsored by IBM
EGUIDE:
In this expert e-guide, gain insight into some of the best practices from the top performer's.
Posted: 30 Sep 2011 | Published: 30 Sep 2011
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Corporate-wide customer analytics strategy doesn’t start with data, tools
sponsored by IBM
EGUIDE:
In this expert e-guide you'll learn best practices to better understand what data is right for your analytics projects and tips to start a successful customer analytics strategy.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Nine Essentials of Online Opinion Monitoring
sponsored by Crimson Hexagon
WHITE PAPER:
Access this white paper to learn nine essentials to online opinion marketing.
Posted: 26 Sep 2011 | Published: 26 Sep 2011
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Dive Deeper into Your Sales Metrics: 4 Ways to Discover Hidden Sales Treasure
sponsored by Qvidian
WHITE PAPER:
This ebook by sales strategy expert Rich Berkman outlines four ways to leverage the unique data insights that interactive sales playbooks provide.
Posted: 04 Aug 2011 | Published: 04 Aug 2011
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Client Case Study: Bouyges Telecom
sponsored by IBM
WHITE PAPER:
In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue.
Posted: 28 Jul 2011 | Published: 28 Jul 2011
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HP Business Data Warehouse appliance
sponsored by HP & Intel®
DATA SHEET:
Access this brief resource for an informative overview of the HP's Business Data Warehouse Appliance.
Posted: 22 Jul 2011 | Published: 22 Jul 2011
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5 Mistakes Auditing Virtual Environments (You Don't Want to Make)
sponsored by HyTrust
WHITE PAPER:
Read this expert guide to ensure your virtual environment is in compliance with PCI DSS 2.0 and avoid common errors made in the auditing process.
Posted: 21 Jul 2011 | Published: 21 Jul 2011
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Presentation Transcript: Virtualized Cardholder Data Environments Capitalizing on Updated PCI SSC Guidance
sponsored by HyTrust
PRESENTATION TRANSCRIPT:
2010 marked the release of the PCI's DSS 2.0 compliance standards, and among a variety of new standards, virtualization has made an appearance. Access this presentation transcript for expert analysis of the latest challenges of PCI compliance, including a detailed overview of concerns related to virtualization.
Posted: 07 Jul 2011 | Published: 07 Jul 2011
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Decision Management Smarter Insurance Processes
sponsored by IBM
CASE STUDY:
With varying compliance demands, change is the mainstay of the insurance industry. There are constant alterations to underwriting, rating, claims processing, fraud detection and billing. Read this case study of the Traveler's implementation of a business rules management system to effectively improve all of their processes.
Posted: 07 Jul 2011 | Published: 07 Jul 2011
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Taking action on analytics: Using data for customer loyalty and retention
sponsored by SAP America, Inc.
EBOOK:
During the recession, organizations have been forced to revisit customer retention tactics and define a clear strategy for customer loyalty. Yet many organizations lack the strong understanding of customer data that is the foundation of a successful customer loyalty program. In this e-book, learn about trends in customer relationship management.
Posted: 05 Jul 2011 | Published: 05 Jul 2011
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Case Study-VMware Consona Knowledge Management
sponsored by Consona Corporation
CASE STUDY:
Changing corporate culture to focus on customer service and support is practically a routine activity in large service-oriented organizations these days.This case study covers what VMware is doing to provide outstanding support for their customers.
Posted: 17 Jun 2011 | Published: 01 Jun 2010
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Improving the Customer Experience
sponsored by Consona Corporation
EGUIDE:
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.
Posted: 14 Jun 2011 | Published: 14 Jun 2011
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True Profiles: A Contemporary Method for Managing Customer Data
sponsored by Unica Corporation - An IBM Company
WHITE PAPER:
As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included.
Posted: 04 May 2011 | Published: 04 May 2011
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E-Guide: Developing a Strategy for and Implementing Real-time BI and Analytics
sponsored by Tableau Software
EGUIDE:
Many organizations are realizing the interesting and paradoxical pattern that exists with BI applications: the more you use them, the more new and different requirements keep pouring in. Read this E-Guide and learn to gain a stronger understanding of your customers and business as well as to excel in today’s competitive market with real-time BI.
Posted: 15 Apr 2011 | Published: 15 Apr 2011
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Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO:
This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011
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Smarter Data Management - Controlling Data Growth
sponsored by IBM
VIDEO:
Data growth is one of the most significant challenges – and opportunities - facing organizations today. New forms of data, the retention of additional detail for analysis, increasing pressure for high availability of more of the data, regulatory and security.
Posted: 06 Apr 2011 | Premiered: 06 Apr 2011
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Optimizing Your Return on Customer Attention with Oracle RTD
sponsored by Oracle Corporation
WHITE PAPER:
Read this white paper to learn how BI can combine your explicitly-defined business rules and automatically-identified statistical information to deliver the best possible content to your customers for every single interaction.
Posted: 22 Mar 2011 | Published: 01 Apr 2010
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Optimize Data Management for Smarter Banking and Financial Markets E-Book
sponsored by IBM
EBOOK:
This e-book explains how smarter banks can anticipate customer needs and deliver innovative products faster, more consistently and more nimbly than the competition. They have full visibility of their risk position and customer needs. And they respond quickly to both challenges and opportunities. Read on to learn how to become a smarter bank.
Posted: 18 Mar 2011 | Published: 18 Mar 2011
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Optimize Your Data Management for Smarter Telecommunications eBook
sponsored by IBM
EBOOK:
To grow their business, telcos must overcome obstacles presented by legacy systems and thinking and simplify complex processes and infrastructure. IBM data management solutions can help telcos improve operational efficiency and find innovative ways to differentiate the customer experience.
Posted: 17 Mar 2011 | Published: 17 Mar 2011
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IBM Smart Analytics System Demo
sponsored by IBM
PRODUCT DEMO:
This demo helps customers learn about IBM Smart Analytics System product offerings and benefits.
Posted: 17 Mar 2011 | Premiered: 17 Mar 2011
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How retailers can manage customer data collection to decrease fraud
sponsored by SonicWALL
EGUIDE:
This expert Q & A session explores the challenges retailers face as they increase data collection to combat fraudulent returns and policy abuse in today’s struggling economy. Find strategic advice on how retailers can cut down on fraud and determine the necessary tools and processes that must be in place to protect customer identities.
Posted: 07 Mar 2011 | Published: 07 Mar 2011
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PPL Successfully Orchestrates an Accurate Repertoire Database with Enterprise MDM
sponsored by DataFlux Corporation
CASE STUDY:
A leading UK-based music licensing company works with DataFlux and Deloitte to verify and validate millions of data records from multiple sources.
Posted: 28 Feb 2011 | Published: 28 Feb 2011
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