Communications Software Reports

WHITE PAPER: Siemens Enterprise Communications continues to lead the evolution of real-time unified communications by delivering innovative and customer-centric solutions with measurable financial benefits, and has proven both the technology and the savings for customers.

Posted: 03 Jan 2011 | Published: 03 Jan 2011

WHITE PAPER: Adoption of cloud services for fax communnication has steadily increased as organizations seek to reduce costs, simplify their IT landscapes and streamline processes. Companies looking to integrate fax with their SAP applications no longer have to choose between efficiency, cost and functionality.

Posted: 21 Dec 2010 | Published: 21 Dec 2010

EBOOK: Unified Communications and the contact center were once perceived as different, but these two business functions and technologies are linked. Today's IT and contact center architects can leverage UC applications capabilities and integrate Session Initiation Protocol (SIP) and SIP trunking to create more proactive and reactive customer service.

Posted: 14 Dec 2010 | Published: 14 Dec 2010

WHITE PAPER: The follwing white paper outlines the findings of a study sponsored by Siemens Enterprise Communications and prepared by SIS International Research. It discusses and quantifies the hidden cost of communications barriers and latency that small and medium sized business.

Posted: 02 Dec 2010 | Published: 02 Dec 2010

EBOOK: Read this guide and discover how a new PBX could trim your telephony costs and boost productivity.

Posted: 25 Oct 2010 | Published: 25 Oct 2010

WHITE PAPER: The HP/Microsoft solutions for unified communications and collaboration aim to enable midsize organizations to optimize their own communications and collaboration by leveraging actual customer experiences to develop "best practices" for this area, thus reducing the operational costs incurred by disruptions and recoveries. Read this paper for more.

Posted: 20 Sep 2010 | Published: 20 Sep 2010

WHITE PAPER: Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling.

Posted: 10 Aug 2010 | Published: 10 Aug 2010

PRODUCT DEMO: Embark on this interactive journey with the Innovators agents. They clearly show you how to think differently, act differently, communicate and collaborate in new ways - even while on the move - making you and your team more productive and connected.

Posted: 18 Jun 2010 | Premiered: 17 Jun 2010

PRESS RELEASE: In this press release, Microsoft announces the availability of the Business Productivity Online Suite to more countries and regions, with added new features, and lower prices. Continue reading to learn about Business Productivity Online Suite and read testimonials from different customers.

Posted: 15 Apr 2010 | Published: 02 Nov 2009

ANALYST REPORT: A recently completed study conducted for Cisco by Forrester Consulting reveals how companies are developing collaboration strategies that will enable innovation and improve productivity. View a brief video overview of the study. Then register to download the Forrester study and learn how four companies are transforming their businesses.

Posted: 13 Jan 2010 | Published: 13 Jan 2010

WHITE PAPER: This article focuses on the need for transparent collaboration, and clearly demonstrates the value of collaborative systems that work: they save money and they boost revenue.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

DATA SHEET: To regularly monitor and measure performance, senior managers require a link between their company’s strategic and operational plans. Oracle Hyperion Performance Scorecard can help you define a methodology-neutral strategy and measure performance against goals, monitor progress on a regular basis, and communicate across your entire enterprise.

Posted: 14 Sep 2009 | Published: 01 Dec 2008

WHITE PAPER: Like their larger counterparts, small businesses are turning to innovative, network-based communication tools to work more efficiently for less. Cisco offers a number of unified communications solutions tailored specifically to small businesses.

Posted: 14 Aug 2009 | Published: 14 Aug 2009

EGUIDE: This guide is intended for both IT staff, voice system managers, as well as CIOs. It describes the issues decision makers need to understand as they set out to build a winning unified communication strategy.

Posted: 20 May 2009 | Published: 19 May 2009

EBOOK: Check out this comprehensive eBook to discover the ins and outs of IP telephony system selection, deployment, and management.

Posted: 19 May 2009 | Published: 31 Dec 2007

WHITE PAPER: Requirements engineering is about more than just analyzing documenting requirements. It is an important and multifaceted part of systems engineering that broadens the product development process. Companies that successfully introduce a new requirements engineering process don't just change their process and technology; they change their thinking.

Posted: 13 May 2009 | Published: 31 Mar 2009

WHITE PAPER: Discover how several innovative companies are using collaboration, blogging communities, social networks, and related forms of communication to enhance branding, increase reputation among customers and communicate with them, create public support, and increase team productivity and knowledge sharing.

Posted: 03 Apr 2009 | Published: 01 Aug 2008

PRESENTATION TRANSCRIPT: This presentation transcript features independent expert and Exchange MVP Richard Luckett giving an overview of OCS R2, its most compelling features, advanced configurations, and integration with Exchange 2007 Service Pack 1. Real life examples of how other companies have benefited from OCS R2 are also featured.

Posted: 06 Mar 2009 | Published: 06 Mar 2009

PRESENTATION TRANSCRIPT: This presentation transcript explains the new features and functionality in the Office Communications Server 2007 R2, the application that continues to deliver on the Microsoft promise to streamline communications for users, give IT organizations the flexibility and control they need, and provide an extensible communications platform.

Posted: 06 Mar 2009 | Published: 06 Mar 2009

PRODUCT OVERVIEW: This paper details Office Communicator 2007 R2, an application that provides an immediate, visual representation of a person's availability across your network. Communicate with greater flexibility, streamline communications from the applications you use most, and work from anywhere with the Office Communicator 2007 R2.

Posted: 04 Mar 2009 | Published: 04 Mar 2009