Calling Card Services White Papers, Software Downloads, Definition and Webcasts

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Calling Card Services
DEFINITION: A service that allows billing of calls to telephone-company issued cards or accounts.
Calling Card Services Reports
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Case Study: Drive IT Transparency and Integration sponsored by ServiceNow CASE STUDY: One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record. Posted: 22 Jan 2018 \| Published: 22 Jan 2018 TOPICS: Business Process Management \| Data Management \| IT Service Management \| IT Services \| IT Systems \| ITIL

Case Study: Empowering Your Help Desk for Success sponsored by Serviceaide WHITE PAPER: An ineffective help desk system can be a major pain point for businesses, and their customers, too. Learn more about one company redefined their help desk strategy with the help of an intelligent service management solution, increasing customer satisfaction and delivering numerous efficiency benefits. Posted: 16 Apr 2018 \| Published: 16 Apr 2018 TOPICS: IT Management \| IT Management Services \| IT Managers \| IT Service Management \| IT Services \| IT Systems

Case Study: Media Giant Enhances Visibility and Service Quality sponsored by ServiceNow CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service. Posted: 22 Jan 2018 \| Published: 17 Nov 2016 TOPICS: CMDB \| Infrastructure Management \| Infrastructure Services \| IT Service Management \| IT Services \| ITIL

Beyond Passwords: Protect the mobile enterprise with smarter security solutions sponsored by IBM WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond. Posted: 09 Oct 2014 \| Published: 30 Sep 2013 TOPICS: Access Control \| Access Control Software \| Application Security \| Authentication \| Authorization \| CIOs \| Cloud Security \| Compliance Best Practices \| Compliance Software \| Cybersecurity \| Data Analytics \| Data Security \| Endpoint Security \| Fingerprinting \| Firewall Management \| Fraud Protection \| Identification Systems \| Identity Management \| Identity Management Software \| Internet Security \| IT Asset Management \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Managers \| IT Services \| IT Workforce \| Laptop Computers \| Mobile Device Management \| Mobile Workers \| Network Security \| Network Security Hardware \| Network Security Software \| Password Authentication Protocol \| Password Management \| Password Management Software \| Passwords \| Regulatory Compliance \| Risk Assessment \| Risk Management \| Secure Content Management \| Secure Content Management Hardware \| Secure Content Management Services \| Secure Content Management Software \| Securities Industry \| Security \| Security Best Practices \| Security Hardware \| Security Industry \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Systems \| Security Threats \| Smart Phones \| Social Computing \| Tablet PC \| Vulnerability Assessments \| Vulnerability Management

BI for Small and Mid-sized Businesses sponsored by LogiXML WHITE PAPER: This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal. Posted: 08 Oct 2009 \| Published: 08 Oct 2009 TOPICS: Business Intelligence \| Business Intelligence Software \| IT Services \| IT Systems \| Licensing \| Model Driven Architecture \| Small Businesses \| SMBs

Billing System Perspective: Convergence in Telecommunication sponsored by Comarch Telecommunications WHITE PAPER: To achieve all modern telecommunication requirements it was necessary to change service delivery architectures as well as billing systems architectures. This paper examines the a billing solution that delivers on all of today's service providers needs. Posted: 20 Jun 2008 \| Published: 01 Jan 2007 TOPICS: QOS \| Telecom Billing Services \| Telecom Billing Systems \| Telecommunications Carrier Systems \| Telecommunications Industry \| Telecommunications Networks \| Telecommunications Services \| Telecommunications Systems

BlueCross BlueShield Case Study: A Health Approach to Server Sprawl sponsored by DellEMC and Intel® CASE STUDY: Read this case study to learn how Dell helped BlueCross BlueShield of Western New York harness blades to shrink its data center footprint by 75 percent and improve efficiency by more than 50 percent. Posted: 02 Jul 2010 \| Published: 01 Apr 2009 TOPICS: Blade Servers \| Data Center Management \| Health Care Billing \| Health Care Industry \| IT Services \| Multi-core Processors \| Server Consolidation \| Server Hardware \| TCO

Boost IT Visibility & Value with Service Catalog sponsored by ServiceNow WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental. Posted: 19 May 2014 \| Published: 30 Apr 2013 TOPICS: IT Asset Management \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Systems \| ITIL

Bridging Telecom and the web sponsored by Alcatel-Lucent WEBCAST: This informative webcast examines an application solution that leverages the full power of the IMS to deliver telecom capabilities as a web service. Tune in and find out how this can help your organization significantly improve productivity and efficiency. Posted: 09 Oct 2013 \| Premiered: Oct 9, 2013 TOPICS: Application Infrastructure \| Application Integration \| Application Performance Management \| Applications Management \| Telecommunications Services \| Telecommunications Software \| Unified Messaging

BSR Podcast: Obamacare, the Cloud's impact and more sponsored by CA Technologies. PODCAST: Today's businesses depend on IT to deliver competitive advantage and superior user experiences, and with business service reliability, you can do just that. But how do you leverage this concept to not only ensure application availability, but end-to-end service reliability? Tune in to this podcast and find out. Posted: 09 Jan 2014 \| Premiered: Nov 20, 2013 TOPICS: Application Performance Management \| Business Service Management \| Business Service Management Software \| IT Asset Management \| IT Management \| IT Service Management \| IT Services \| User Experience

Build the Intelligent, Integrated Enterprise sponsored by Red Hat WEBCAST: Watch this webcast to learn how to keep up with the ever-changing consumer demands for new and improved products and services. Discover technologies that can help you build an agile, responsive IT infrastructure so you're able to scale to changing needs and make more strategic business decisions. Posted: 20 Apr 2012 \| Premiered: Apr 20, 2012 TOPICS: Business Environment \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| Service Level Management \| SOA

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code sponsored by Hewlett Packard Enterprise EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation. Posted: 09 Feb 2017 \| Published: 09 Feb 2017 TOPICS: Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Hybrid clouds \| IT Governance \| IT Infrastructure \| IT Management \| IT Services \| IT Systems \| ITIL \| SLA

Building JBoss EAP 7 Microservices on OpenShift Enterprise 3 sponsored by Red Hat RESOURCE: This detailed reference architecture is a blueprint for using JBoss EAP 7.0 to build a microservices architecture that takes full advantage of OpenShift Enterprise 3.2. You'll be guided step-by-step through the building and application deployment processes. Download your copy here. Posted: 27 Oct 2017 \| Published: 30 Jun 2016 TOPICS: CIOs \| IT Asset Management \| IT Asset Management Software \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems \| ITIL \| JBoss \| Open Source \| Open Source BI \| Open Source Software

Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition sponsored by ShoreTel - OLD PRODUCT LITERATURE: ShoreTel's architecture and design not only deliver high reliability, but do so in a very simple and cost-effective manner. This paper describes ShoreTel's unique approach to providing extremely reliable VoIP. Posted: 19 May 2009 \| Published: 19 May 2009 TOPICS: Enterprise Architectures \| Enterprise Systems \| High Availability \| IP Networks \| IP PBX \| IP Telephony \| Telephony Services \| Telephony Systems \| VoIP

Building Your Business Case for Best-Practice IT Services Delivery sponsored by Oracle Corporation WHITE PAPER: Read this paper for a discussion of TCO components and complexities, as well as cost analysis and business impacts that companies should consider when building a business case. This paper offers tips for assessing the total cost of ownership in delivering best practices through an in-house IT service delivery model. Posted: 29 Mar 2010 \| Published: 15 Jun 2009 TOPICS: CIOs \| IT Management \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services \| TCO

Business Phone Systems - Virtual PBX sponsored by RingCentral WEBCAST: View this webcast to explore a cloud-enabled phone system that offers greater call, fax, and text message flexibility so that employees aren't confined to on-premise hardware to conduct business. Posted: 18 Feb 2014 \| Premiered: Jul 17, 2013 TOPICS: Cloud Computing \| Internet Access \| Telephones \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems \| VoIP

Buyer's Guide: Next-Generation Service Management sponsored by ComputerWeekly.com EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software. Posted: 26 Oct 2015 \| Published: 26 Oct 2015 TOPICS: CIOs \| IT Best Practices \| IT Departments \| IT Governance \| IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Workforce \| ITIL

Buyer's Guide: What Every Business Needs to Know When Selecting a Phone System sponsored by RingCentral WHITE PAPER: This step-by-step guide helps you choose the right phone system based on your overall business goals. Posted: 17 Feb 2014 \| Published: 31 Dec 2013 TOPICS: Communications Hardware \| Communications Systems \| IP Telephony \| Telephones \| Telephony Services \| Telephony Systems \| Unified Messaging \| Unified Messaging Systems

CA Service Management Blog sponsored by CA Technologies. RESOURCE: This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations. Posted: 30 Aug 2013 \| Published: 30 Aug 2013 TOPICS: Data Center Management \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Systems Management

CA Virtualization Management Solution Brief sponsored by CA Technologies. PRODUCT LITERATURE: CA Virtualization Management solutions provide integrated end-to-end management, business-driven automation and security. As such, CA facilitates virtualization's promise of cost reduction and efficiency gains through consolidation, standardization and lower energy consumption, which drive better business outcomes. Posted: 20 Nov 2009 \| Published: 20 Nov 2009 TOPICS: Enterprise Resource Management \| IT Management \| IT Services \| IT Systems \| Server Virtualization \| Systems Management

Calcasieu Parish Schools Case Study: Connecting 21st Century Classrooms sponsored by DellEMC and Intel® CASE STUDY: Read this case study to learn how Calcasieu Parish schools doubled its purchasing power and improved student access and learning proficiency with Dell netbooks. Posted: 02 Jul 2010 \| Published: 01 Dec 2009 TOPICS: Computer Hardware \| Education Industry \| Hardware Selection \| IT Services \| Laptop Computers \| Operating Systems

Can a Technology Service Provider Really Enable Your Business Success? sponsored by All Covered WHITE PAPER: Technology service providers address IT challenges by providing technical oversight, IT accountability and continuity within the infrastructure. Learn how partnering with a technology service provider can satisfy the IT needs of your business. Posted: 04 Sep 2007 \| Published: 28 Aug 2007 TOPICS: IT Best Practices \| IT Infrastructure \| IT Service Management \| IT Services \| IT Spending \| Outsourcing \| Productivity \| ROI \| Small Businesses \| TCO

Capturing the Potential of the Cloud sponsored by IBM WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers. Posted: 13 Oct 2010 \| Published: 15 Sep 2010 TOPICS: Business Intelligence \| Business Management \| Business Service Management \| Cloud Computing \| Global Economy \| IT Service Management \| IT Services

Case Study: Eldorado Hotel Casino & Silver Legacy Resort Casino sponsored by NEC Corporation CASE STUDY: Read this case study to learn how Eldorado Hotel Casino & Silver Legacy Resort Casino enhanced guest experience, discovered new revenue streams, streamlined employee workflow, and lowered total cost of ownership by implementing UNIVERGE communications framework and servers. Posted: 24 Aug 2009 \| Published: 05 Aug 2009 TOPICS: Communications Networks \| Communications Systems \| Legacy Applications Software \| TCO \| Telephony Services \| Telephony Systems \| Voice Networking \| Voice Quality

Case Study: How the University of Salzburg Built a Self-Service IT Portal sponsored by Red Hat CASE STUDY: Learn from the Paris Lodron University of Salzburg's case how using an IaaS cloud platform enabled them to streamline access to IT services and resources. Access now to learn how to achieve automated deployment of IT services, improve resource scalability with integrated open source solutions, and more. Posted: 31 Oct 2017 \| Published: 31 Oct 2017 TOPICS: Cloud Archive \| Cloud Backup \| Cloud Computing \| Cloud CRM \| Cloud Disaster Recovery \| Cloud Management \| Cloud Security \| Cloud Storage \| Cloud Storage Services \| Configuration Management \| Data Center Design \| Data Center Infrastructure Efficiency \| Data Center Management \| Data Centers \| Infrastructure as a Service (IaaS) \| IT Asset Management \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL \| Platform as a service

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