Business Process Outsourcing Reports

EZINE: In this week's Computer Weekly, we go behind the scenes at the datacentre that knows everything about you, at credit checking firm Experian. We analyse the government's new plans to change the way it works with IT suppliers; and kick-off our Buyer's Guide to outsourcing with a look at the latest trends. Download the new issue now.

Posted: 28 Nov 2011 | Published: 28 Nov 2011

RESOURCE CENTER: Visit this resource center now to access videos, white papers and more about the features and benefits of one such BPM tool. Included is a 'request a quote' feature which will allow you to gauge the costs associated with such a project without committing to any purchase.

Posted: 15 Sep 2011 | Published: 15 Sep 2011

RESOURCE CENTER: This collection of videos provides critical insight into the process success of many leaders within their specific industries. Watch now to learn about the tools and strategies they used and how you can use these same strategies for success in your own organization.

Posted: 15 Sep 2011 | Published: 15 Sep 2011

EBOOK: Check out this expert e-book, the first part of a series on process management, to learn how dunamic case management (DCM) can be used to overcome this challenge.

Posted: 30 Aug 2011 | Published: 30 Aug 2011

WHITE PAPER: This white paper describes how the trend of broader BPM programs has changed what companies need in terms of BPM technology and “know-how.” Continue reading to learn three steps for helping establish a solid foundation for a BPM program that can enable your organization to easily scale its process improvement capability.

Posted: 05 Aug 2011 | Published: 05 Aug 2011

WHITE PAPER: This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam.

Posted: 14 Jun 2011 | Published: 14 Jun 2011

WHITE PAPER: Running a business on SAP requires that the application be available 7x24, data be secure, and that the application can grow with an organization. The decision to select an outsourcer goes far beyond finding a data center. Read this paper and learn what questions to ask in order to select an outstanding SAP outsourcing provider.

Posted: 28 Mar 2011 | Published: 28 Mar 2011

WHITE PAPER: Putting together a business case does not rank high on most IT executives’ list of favorite activities. But the ability to put together a compelling case is now more than ever a core competency. This paper explains how you can significantly increase your chances of approval if you follow the nine steps provided within.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

WHITE PAPER: This paper illustrates how Sterling Commerce solutions drive greater efficiencies, and improve the return on your B2B infrastructure investment. It explores how to automate more transactions with your existing electronic partners, and how to simplify the assessment and onboarding of your remaining manual trading partners.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

WHITE PAPER: SLAs are critical tools that can help ensure appropriate performance. And the use of SLAs as part of the service delivery management process is on the rise. If you’re going to succeed, you’ll have to do your homework. This paper identifies the five critical steps you should take before you define your Service Level Agreements.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

WHITE PAPER: As enterprises find new offerings and better products available to them, and as customer requirements change, there is a move to reassess and improve their processes involving B2B integration. This white paper provides guidance and tools that will help guide B2B teams as they go through their reassessment.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

WHITE PAPER: IDC conducted a study on behalf of Sterling Commerce, an IBM Company, to determine how Sterling Commerce customers were using B2B integration software innovatively to improve core processes. Continue reading this paper to learn the results of that study and find out how innovators use b2b integrations software to shrink cycle time and cost.

Posted: 24 Feb 2011 | Published: 24 Feb 2011

CASE STUDY: This paper explains how T-Systems, an SAP global hosting partner and an outsourcing provider for SAP, turned to SAP Education to create an intensive SAP training course that greatly reduced the need for travel. Read on to learn the business benefits T-Systems has experienced since combining efforts with SAP Education.

Posted: 28 Sep 2010 | Published: 28 Sep 2010

WHITE PAPER: This Magic Quadrant will help CIOs and business and IT leaders that are analyzing their Web strategies to assess whether they have the right Web Content Management offering to support them. Use this Magic Quadrant to understand the fresh vitality in the WCM market and how Gartner rates the leading vendors and their packaged products.

Posted: 08 Sep 2010 | Published: 07 Sep 2010

WHITE PAPER: Today, organizations that aren’t able to respond to IT disruptions or rapid market changes can find themselves left behind. Read this paper and learn how  to effectively manage people, process, and technology within a business resilience strategy.

Posted: 17 Jun 2010 | Published: 17 Jun 2010

WHITE PAPER: One of the most popular business motto’s within the past year is "more for less." Organizations want things better, faster, and cheaper. In the IT world this is all too true as well. BPM is the tool that delivers faster, better, and cheaper solutions. Read this paper for an in-depth look into BPM from the perspective of the CIO.

Posted: 18 Dec 2009 | Published: 18 Dec 2009

CASE STUDY: Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.

Posted: 27 Oct 2009 | Published: 27 Oct 2009

WHITE PAPER: To fully exploit the opportunities offered by the multi-polar world, multinationals and public sector organizations must successfully create a global delivery strategy, and tap into specialized industry.

Posted: 18 Feb 2009 | Published: 18 Feb 2009

WHITE PAPER: In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.

Posted: 18 Sep 2008 | Published: 18 Sep 2008

WHITE PAPER: Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.

Posted: 23 Jan 2005 | Published: 01 Jan 2004