BPL

WHITE PAPER: Visibility into the performance of your organization’s service desk provides insight into what issues to focus on to provide the support your clients expect, but KPIs aren’t always easily translated. Save a copy of this 18-page eBook, which focuses on the seven KPIs used by top service providers to measure service desk efficiency.

Posted: 29 Apr 2020 | Published: 29 Apr 2020

WHITE PAPER: Learn how IT support teams stand to gain from artificial intelligence and automation technologies – and how a virtual support agent can impact IT workflows for the better.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: Inside, find a list of five reasons to consider a virtual support agent, including improved service user experiences, increased automation opportunities, and more.

Posted: 03 May 2019 | Published: 03 May 2019

RESOURCE: IT vendor risk management (IT VRM) software provides solutions to manage and automate the vendor risk management life cycle, address third-party risk and meet regulatory compliance. This Gartner Magic Quadrant Report provides an overview of the IT VRM market and a comprehensive evaluation of the top offerings – read on to get started.

Posted: 07 Oct 2020 | Published: 24 Aug 2020

EGUIDE: In this e-guide we take a look at how digital transformation is shaking up the Nordic region and placing CIOs at the forefront of the social and economic changes that come with it. Norway, Denmark, Sweden and Finland are all heading in the same direction at a pace. This e-guide features an article about each.

Posted: 09 Jan 2019 | Published: 09 Jan 2019

WHITE PAPER: In order to realize the full value of IT consolidation, organizations must also consolidate their IT operations management (ITOM) tools. Access this white paper to learn the 5 steps to enhance your organization’s IT consolidation with tool consolidation and the 8 benefits it can bring.

Posted: 09 Oct 2020 | Published: 09 Oct 2020

WEBCAST: Slow IT service experiences can quickly throw a wrench into business operations—an outcome that becomes particularly severe during COVID-19 times. Tune in to this webinar to learn how Husqvarna modernized their service delivery using ServiceNow—and how your organization can, too.

Posted: 15 Sep 2020 | Premiered: Sep 15, 2020

WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.

Posted: 08 Sep 2020 | Published: 08 Sep 2020

WEBCAST: Application performance issues are very visible issues that can cause degradations or total outages. As a result of these, users can get frustrated and they can impact business operations. In this webcast, listen as John O’Callaghan and Nigel Douglas discuss how you can simplify your Application Performance Management (APM) with SolarWinds.

Posted: 09 Oct 2020 | Premiered: Oct 9, 2020

ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.

Posted: 30 Apr 2019 | Published: 29 Apr 2019