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Deliver smart, responsive IT services in an always changing world with ITSM Pro sponsored by ServiceNow WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics. Posted: 01 Feb 2021 \| Published: 01 Feb 2021 TOPICS: Artificial Intelligence \| IT Infrastructure \| IT Service Management \| IT Services \| IT Systems \| IT Workforce \| ITIL

SAP Pricing Guide sponsored by ClearEdge WHITE PAPER: Contrary to what SAP would have you believe, customers making the biggest purchases don't always get the best price. This report, based on 100s of real deals, reveals that pricing varies wildly based upon whether you can credibly create leverage when you negotiate. Posted: 13 Sep 2021 \| Published: 13 Sep 2021 TOPICS: Enterprise Resource Management \| ERP \| ERP Software \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Procurement \| Purchasing \| Purchasing Best Practices \| SAP (Product) \| Spend Management

The rise of edge computing sponsored by ComputerWeekly.com EGUIDE: The growing momentum around 5G has spurred the rise of edge computing applications designed to crunch and process data at the edge of the network. In this e-guide, read more about edge computing developments in the Asia-Pacific region, as well as the pros and cons of adding edge computing to a cloud architecture Posted: 18 May 2021 \| Published: 19 May 2021 TOPICS: Broadband Wireless Networks \| Cloud Computing \| Edge Computing \| Network Architectures \| Network Capacity \| Network Infrastructure \| Network Management \| Network Performance \| Network Security \| Networking Hardware \| Telecommunications Infrastructure \| Telecommunications Services

Dell EMC Contract Gotchas Guide sponsored by ClearEdge WHITE PAPER: Dell EMC customers often overlook the business terms in their TLA agreements that can have significant cost implications over time. This guide identifies the 3 top risks hidden in your Dell EMC deal and explains how to fix them. Posted: 14 Sep 2021 \| Published: 31 Dec 2020 TOPICS: Contract Management \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Purchasing \| Purchasing Best Practices \| Spend Management \| Storage Management \| Storage Management Services \| Storage Service Providers \| Storage Spending \| Vendor Selection \| Vendors

CW Benelux - February-April 2021: Is reluctance to report cyber crimes in the Netherlands helping the criminals to get away? sponsored by ComputerWeekly.com EZINE: According to an academic study in the Netherlands, only one in seven Dutch people report a cyber crime to the police when it happens - feeling it is better to sort the problem out themselves because they don't think the police will do anything. Posted: 20 Jan 2021 \| Published: 11 Feb 2021 TOPICS: Cybersecurity \| Data Security \| IT Governance \| IT Management \| IT Services \| Security \| Security Threats

Gartner Magic Quadrant for IT Vendor Risk Management Tools (ITVRM) sponsored by ServiceNow RESOURCE: IT vendor risk management (IT VRM) software provides solutions to manage and automate the vendor risk management life cycle, address third-party risk and meet regulatory compliance. This Gartner Magic Quadrant Report provides an overview of the IT VRM market and a comprehensive evaluation of the top offerings – read on to get started. Posted: 07 Oct 2020 \| Published: 24 Aug 2020 TOPICS: Cybersecurity \| IT Services \| Risk Assessment \| Risk Management \| Security \| Security Architectures \| Security Best Practices \| Security Event Management \| Security Infrastructure \| Security Management \| Security Managers \| Security Policies \| Security Software \| Security Spending \| Security Standards \| Security Systems \| Security Threats \| Vendor Selection

Cisco Negotiations Guide sponsored by ClearEdge WHITE PAPER: Cisco solutions are entrenched in most organizations which can give their sales teams the upper hand in negotiations. Many customers overpay. But there's hope. This eGuide walks you through a 4-point plan to negotiate the best deal. Posted: 14 Sep 2021 \| Published: 14 Sep 2021 TOPICS: IT Outsourcing Services \| IT Service Management \| IT Services \| IT Spending \| Negotiation \| Network Management \| Network Management Services \| Networking \| Procurement \| Purchasing \| Purchasing Best Practices \| Spend Management \| Vendor Selection \| Vendors

Negotiating with Adobe sponsored by ClearEdge WHITE PAPER: Adobe's solutions are the de facto choice for many of their customers. Adobe holds the line in purchase negotiations because they know their solutions are entrenched. To prevail, you must employ a disciplined approach. This budget-saving resource reveals how. Posted: 10 Sep 2021 \| Published: 10 Sep 2021 TOPICS: Content Management \| Content Management Services \| Content Management Software \| Content Providers \| Enterprise Content Management \| Enterprise Content Management Software \| IT Service Management \| IT Services \| IT Spending \| Purchasing \| Purchasing Best Practices \| Spend Management

2020 Naughty Vendor List Revealed sponsored by ClearEdge WEBCAST: Each December, ClearEdge Partners, a consulting firm that advises IT buyers how to successfully negotiate with key IT vendors, looks back over the last twelve months at the behavior of the industry's top suppliers and shines a light on who's not been very nice to their customers. Check out this webinar to learn which vendors made the list. Posted: 10 Sep 2021 \| Premiered: Dec 15, 2020 TOPICS: IT Management \| IT Management Services \| IT Service Management \| IT Services \| IT Spending \| Purchasing \| Purchasing Best Practices \| Spend Management \| Vendor Selection \| Vendors

IR35 reforms: Confusion over who pays employers’ NI leaves IT contractors out of pocket sponsored by ComputerWeekly.com EGUIDE: Litigators are circling as thousands of contractors realise that the 2017 roll-out of IR35 reforms to the public sector may have resulted in unlawful tax deductions – and the private sector could be next. Posted: 27 Aug 2021 \| Published: 26 Aug 2021 TOPICS: IT Auditing \| IT Best Practices \| IT Departments \| IT Governance \| IT Industry \| IT Infrastructure \| IT Management \| IT Outsourcing Services \| IT Services \| IT Workforce

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