Beaufort Memorial Case Study
sponsored by Imprivata
WHITE PAPER:
This case study highlights Beaufort Memorial Hospital's success in implementing a secure communications platform that allowed a more efficient, secure, and cost-effective clinician workflow.
Posted: 07 Apr 2014 | Published: 28 Feb 2014
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Keeping Leadership Happy with IT Visibility
sponsored by Samanage
WHITE PAPER:
Click to learn how increasing your infrastructure visibility can help distinguish your IT team as more than a cost center, and provide actionable insights back to the business.
Posted: 16 Aug 2018 | Published: 16 Aug 2018
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How National Grid Aligned IT Strategy with Business Ambitions
sponsored by ServiceNow
WHITE PAPER:
In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools.
Posted: 14 Nov 2018 | Published: 15 May 2018
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The Evolution of the IT War Room
sponsored by EverBridge Inc.
WHITE PAPER:
In this deep dive report, find out exactly how IT war rooms have evolved within the industry, including the changes in role and responsibility distributions, the impact of hybrid infrastructures, average incident response and resolution times, and more.
Posted: 20 Aug 2018 | Published: 30 Apr 2018
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Onward to the Future of IT Support
sponsored by RescueAssist
WHITE PAPER:
You don't need a crystal ball to predict where the future of IT support is headed -- but spoiler alert, it involves AI. Read more about how IT support is evolving in step with changing user expectations, and find out what technology choices are integral.
Posted: 19 Oct 2018 | Published: 19 Oct 2018
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Set the Pace in Today's Digital Economy
sponsored by VMware Pulse
WHITE PAPER:
Over 80% of line-of-business partners view CIOs as a key strategic partner within their business. Faced with this newfound responsibility, find out what IT tools and technologies CIOs are relying on to keep business applications agile and performing in step with business demands.
Posted: 26 Nov 2018 | Published: 26 Nov 2018
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10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER:
Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018
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Global UCaaS RFPs: The 5 Question Approach Every CIO Should Use
sponsored by MASERGY
WHITE PAPER:
This custom white paper explores how organizations create RFPs for unified communications as a service (UCaaS) systems and offers some timely advice as to how the procurement process should change to support today's evolving demands. Discover a 5 question RFP approach that every CIO should consider when futureproofing their UC technologies.
Posted: 03 Dec 2018 | Published: 03 Dec 2018
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3 Ways to Replace or Augment Hardware Load Balancers
sponsored by VMware and Intel
WHITE PAPER:
This IDC White Paper offers an overview of the new datacenter infrastructure trends that are being driven by a need to solve traditional datacenter challenges that still exist today. This paper also offers insight into a recent IDC survey of different customers running VMware vSAN, a software-defined, hyperconverged solution.
Posted: 29 Oct 2018 | Published: 29 Oct 2018
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Case Study: Ensuring ITIL and ITSM Alignment
sponsored by Sunrise Software
WHITE PAPER:
Find out how a leading software provider used ITSM software and an ITIL-driven process design to match the changing needs of their customers and keep their service desks running smoothly – using self-service portals to augment their smaller support team.
Posted: 31 Aug 2018 | Published: 31 Aug 2018
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