Mobile CRM White Papers

WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.

Posted: 19 Dec 2013 | Published: 31 Jan 2012

WHITE PAPER: This exclusive resource discusses how organizations can push the limits of enterprise mobility in order to drive greater innovation and open new streams of revenue, all while dramatically increasing worker satisfaction and productivity.

Posted: 11 Dec 2013 | Published: 11 Dec 2013

WHITE PAPER: Mobile devices are drastically changing the way businesses interact with customers, employees, and partners. As a result, companies need to create user experiences that are specially designed for mobile devices -- in other words, add a "digital dimension" to their interactions.

Posted: 26 Nov 2013 | Published: 26 Nov 2013

WHITE PAPER: In this comprehensive report, view survey results of how companies today are leveraging technology-enabled capabilities such as "big data" and analytics, digital marketing, apps, and APIs. Find out what separates the top performers from the pack, and get key recommendations to help put your business on the right side of the "digital divide."

Posted: 26 Nov 2013 | Published: 31 May 2013

WHITE PAPER: In today's landscape, it is important to shape your business with cloud and mobile strategies. This guide highlights the importance of customer control and how cloud technology can help your business bolster consumer relationships.

Posted: 19 Nov 2013 | Published: 30 Sep 2013

WHITE PAPER: This white paper reveals the results of a survey of over 500 e-commerce and e-business professionals, and provides key insights and best practices for improving customer experiences across all channels.

Posted: 15 Nov 2013 | Published: 31 May 2013

WHITE PAPER: The convergence of a trio of technologies and business practices – social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business.

Posted: 25 Oct 2013 | Published: 31 Jan 2013

WHITE PAPER: This exclusive white paper discusses a set of mobile tools from industry titan Citrix that provide a complete, integrated and scalable solution to deliver applications and data to any device with full security and a high-performance user experience.

Posted: 15 Oct 2013 | Published: 15 Oct 2013

WHITE PAPER: How do you get started on a mobility project? Access this helpful resource to learn how mobile application services for SAP enable you to easily simplify your applications, extend them where necessary, and build new apps with preconfigured development and security frameworks.

Posted: 09 Oct 2013 | Published: 31 Mar 2012

WHITE PAPER: This resource introduces a rapid-deployment technology for SAP pre-packaged mobile applications that enables you to go live in weeks and achieve quick time-to-value. Read now to learn how this strategy works, what you need to succeed, and the benefits you could experience with rapid deployment for mobile applications and infrastructure.

Posted: 08 Oct 2013 | Published: 31 May 2013

WHITE PAPER: This case study shows how one office technology company implemented an automated remote monitoring and management (RMM) solution to increase profits and customer value, and discusses benefits as well as pitfalls to avoid.

Posted: 27 Sep 2013 | Published: 31 May 2013

WHITE PAPER: View this resource to learn how to get your essential customer relationship management (CRM) functionality quickly and affordably through a variety of mobile devices.

Posted: 26 Sep 2013 | Published: 31 May 2013

WHITE PAPER: With Salesforce Platform Mobile Services, developers and business users can quickly build engaging mobile apps—and connect customers, employees, partners, and products in new ways. Sign up now and get your free copy of the Salesforce Platform Mobile Services developer guide.

Posted: 26 Jul 2013 | Published: 26 Jul 2013

WHITE PAPER: When resources and budgets are constrained, IT executives must find ways to increase application capabilities and performance without increasing costs. View this resource to learn how performance management, software as a service (SaaS) is an alternative approach that avoids the up-front costs of buying the software.

Posted: 16 Jul 2013 | Published: 16 Jul 2013

WHITE PAPER: In this comprehensive Forrester report, explore how successful businesses are adapting to the new demands of customers by transforming processes and technology in order to improve customer experience and leverage collaboration for more effective communication over a number of touchpoints.

Posted: 15 Jul 2013 | Published: 31 May 2012

WHITE PAPER: This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.

Posted: 19 Jun 2013 | Published: 31 Dec 2012

WHITE PAPER: New opportunities for engagement bring with them new requirements for IT workloads and system structures. This resource outlines a three-part approach for extending SOA principles to outside business engagements: extending applications, processes and services, transacting with integrity, scale and speed, and optimizing business operations.

Posted: 17 May 2013 | Published: 31 Jul 2012

WHITE PAPER: This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist.

Posted: 23 Apr 2013 | Published: 31 Mar 2013

WHITE PAPER: In this white paper, discover a new set of best practices for optimizing and monetizing mobile development, focusing on CRM, layout, and usability. Read on for more information and best practices on testing and optimization, segmentation and targeting, case studies of successful mobile migrations, and more.

Posted: 16 Apr 2013 | Published: 16 Apr 2013

WHITE PAPER: This informative white paper offers a three-part series of advice on building and deploying mobile BI apps from consultants and IT managers who have already been through the process. It discusses what you need to do to provide fast mobile BI performance among other helpful tips.

Posted: 26 Feb 2013 | Published: 26 Feb 2013

WHITE PAPER: Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service.

Posted: 29 Oct 2012 | Published: 29 Oct 2012

WHITE PAPER: Organizations need to know that when their employees access BI applications from their mobile devices, whether from a native application or the web, that security measures are in place to ensure their BI data is protected and safe from hackers or if a device is ever lost or stolen. Read to find strategies on how to best secure BI on mobile devices.

Posted: 24 Sep 2012 | Published: 24 Sep 2012

WHITE PAPER: Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.

Posted: 17 Aug 2012 | Published: 17 Aug 2012

WHITE PAPER: Mobility has fundamentally changed the business world, particularly customer relationships. It has not only changed consumer expectations, but also provides a chance to drastically improve the customer experience. Read on to learn 4 simple steps to improving your customer's experience with mobility.

Posted: 15 Aug 2012 | Published: 01 Aug 2012

WHITE PAPER: Read this groundbreaking new study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way business is doing business—today and in the future.

Posted: 13 Aug 2012 | Published: 31 May 2012