The Work-at-home Contact Center Agent
sponsored by NICE inContact
WHITE PAPER:
For contact centers, the home-based model has continued to develop as an established trend. Download this white paper to explore benefits and options for adopting a home-based agent model, as well as the factors that lead businesses investing in a work-at-home program.
Posted: 14 Apr 2020 | Published: 14 Apr 2020
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Making it #EasyForEmployees: Voice of Customer II
sponsored by ServiceNow
WHITE PAPER:
In this eBook, ServiceNow highlights companies around the world defining the digital employee experience in their organization.
Posted: 14 Nov 2019 | Published: 14 Nov 2019
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Methodically Breaking the Glass Ceiling
sponsored by Pymetrics
WHITE PAPER:
Pymetrics believes that only a deliberate approach, which systemically, consistently, and thoroughly removes bias, can lead to gender equality in employment. Learn how they achieve this with the use of gamified solutions, blind auditions and algorithms in this white paper.
Posted: 26 Mar 2020 | Published: 26 Mar 2020
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How to Successfully Manage your Remote Agents
sponsored by Talkdesk
WHITE PAPER:
Download this checklist to explore 5 steps contact center leaders and supervisors can take to successfully navigate the transition to remote work and continue to effectively manage and empower their agents.
Posted: 17 Jun 2020 | Published: 17 Jun 2020
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The Power of Unlikely Partners
sponsored by Cornerstone OnDemand
WHITE PAPER:
Although companies continue to embrace digital transformation from the top down, many would be surprised to hear that HR is a crucial step in this process. Luckily, when HR and IT work together, it can be a lot easier to provide an exceptional employee experience. Read this eBook to learn about the benefits of facilitating an HR-IT partnership.
Posted: 29 Apr 2020 | Published: 29 Apr 2020
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Answer Key Talent Management Questions with Workforce Insights
sponsored by Pymetrics
WHITE PAPER:
Workforce Insights by pymetrics helps you answer key talent management questions and future-proof your workforce using a unique dataset and interactive dashboard. It’s easy to use, and engaging for you and your employees. Learn how you can get started today in this brief white paper.
Posted: 17 Jul 2020 | Published: 17 Jul 2020
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How to Manage Your Remote Teams
sponsored by AVI-SPL
WHITE PAPER:
With so many people working from home full time for at least the next few weeks, AVI-SPL asked Daniel Rogers, their VP of global channels, for his advice on how he manages remote employees. Download this white paper to explore his expert tips.
Posted: 30 Apr 2020 | Published: 30 Apr 2020
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The ROI of a New Learning Management System (LMS): How to Construct a Successful Business Case
sponsored by SuccessFactors
WHITE PAPER:
This resource describes key features and capabilities of a new-generation learning management system (LMS), and counts down six steps for demonstrating LMS value, rooted in ROI. Learn how you can make a successful business case for an LMS by reading on now.
Posted: 20 Feb 2014 | Published: 20 Feb 2014
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Best Practices: Six ways to dial in your talent strategy
sponsored by SuccessFactors
WHITE PAPER:
This report explains how talent constraints impact growth and counts down six best practices to help you dial in your talent strategy.
Posted: 27 Feb 2014 | Published: 27 Feb 2014
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Four Keys to Successfully Managing a Multigenerational Workforce
sponsored by SAP America, Inc.
WHITE PAPER:
Today's workplace is unlike that in any other period of history in that it's not unusual to see up to four generations working together. Learn how your organization can bridge that age gap.
Posted: 12 Jun 2014 | Published: 31 Jan 2014
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