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Help Desks

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ALSO CALLED: Helpdesk, Service Desks
DEFINITION: In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem. In many companies, a help desk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. In larger companies, a help desk may consist of a group of experts using software to help track the status of problems and other  … 
Help Desks White Papers (View All Report Types)
26 - 29 of 29 Matches Previous Page  |  Next Page
Thirty-One Best Practices for the Service Desk
sponsored by GoToAssist
WHITE PAPER: This paper discusses about the thirty one best practices which can serve as the starting point for various evaluation and improvement process.
Posted: 20 May 2008 | Published: 28 Jun 2005

GoToAssist

Making Life Simpler for Remote and Mobile Workers
sponsored by Citrix Online - GotoMyPC
WHITE PAPER: Learn why Citrix® GoToMyPC® Corporate is the most secure, cost-effective and easiest-to-manage solution for providing remote access to the desktop.
Posted: 20 May 2008 | Published: 01 Jan 2007

Citrix Online - GotoMyPC

Solving the Weakest Link in Network Security: Passwords
sponsored by DigitalPersona
WHITE PAPER: This paper proposes improving security and authentication by using biometrics. Included are real stories demonstrating how this approach solves the password management nightmare, addresses compliance regulations and eliminates password costs.
Posted: 15 May 2007 | Published: 01 May 2007

DigitalPersona

Reducing the Costs of IT Security Management
sponsored by CA Technologies.
WHITE PAPER: This paper highlights some important operational efficiencies that can be gained by deploying an integrated IAM strategy. Learn more about how IAM can help increase user productivity, reduce help desk costs, protect corporate assets and much more.
Posted: 15 May 2007 | Published: 01 Jan 2006

CA Technologies.
26 - 29 of 29 Matches Previous Page    1 2    Next Page

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