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Measuring the Business Impacts of Effective Data: Chapter One of a Three-Part Study
sponsored by Sybase, an SAP company
WHITE PAPER: This study of over 150 Fortune 1000 firms from every major industry or vertical explores issues associated with the lifeblood of today’s enterprises: data. The findings demonstrate the often dramatic impacts that even marginal investments in information technology can have when that technology addresses data quality, usability, and intelligence.
Posted: 02 Nov 2010 | Published: 02 Nov 2010

Sybase, an SAP company

Rising Above the Competition as a Cloud Services Provider: Five Effective Steps for Claiming Your Share of the Pie
sponsored by CA Technologies.
WHITE PAPER: Learn how you can rise above the competition as a cloud provider, especially by using the five key steps outlined in this resource.
Posted: 06 Apr 2012 | Published: 06 Apr 2012

CA Technologies.

How Finance Teams Can Help Their Organizations Get Future-Ready
sponsored by IBM
WHITE PAPER: This white paper explores how finance teams can improve performance management, embrace lean practices, implement a scrum methodology, and more. Access now to find out what the best practices are for making your business future-ready.
Posted: 16 Jun 2016 | Published: 30 Jan 2015

IBM

Managing and Securing Mobile Healthcare Data and Devices
sponsored by Fiberlink Communications
WHITE PAPER: Regulatory compliance tops the list of concerns among healthcare and life sciences IT professionals with 86% of healthcare IT decision-makers rating it as a high or critical priority over the course of the coming year. Check out this paper to find out more!
Posted: 17 Mar 2010 | Published: 17 Mar 2010

Fiberlink Communications

Small Form Factor (SFF) SAS - Meeting the Demanding Requirements in Specific Markets
sponsored by Xtore
WHITE PAPER: SAS technology has been proven to be the most versatile storage solution in data transfer and high performance. Read this white paper to learn about a solution that renders the necessary performance needed for your client's expanding market requirements.
Posted: 22 Aug 2007 | Published: 01 Aug 2007

Xtore

Computer Weekly – 15 August 2017: Tech takes the lead in the Tour de France
sponsored by ComputerWeekly.com
EZINE: When watching sports on television you are consistently confronted with a barrage of data, giving insight into the most complicated inner workings of football, tennis, cricket, etc., but never in cycling. Access this week's ComputerWeekly to learn how IoT is being introduced to the Tour de France and what that means for the viewer.
Posted: 11 Aug 2017 | Published: 11 Aug 2017

ComputerWeekly.com

SIP contact centers: Key benefits and potential challenges
sponsored by SearchSecurity.com
EGUIDE: Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

SearchSecurity.com

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017 - 18
sponsored by Genesys
ANALYST REPORT: With all the options in the rapidly changing marketplace for cloud-based contact centers, it's a challenge to find the right solution for your business. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.
Posted: 13 Mar 2018 | Published: 13 Mar 2018

Genesys

ContactBabel: The US Contact Center Decision-Makers' Guide
sponsored by Genesys
ANALYST BRIEF: Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey.
Posted: 12 Mar 2018 | Published: 12 Mar 2018

Genesys

eBook: Contact Center Economics and the Cloud
sponsored by Genesys
EBOOK: If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice.
Posted: 13 Mar 2018 | Published: 31 Dec 2017

Genesys

Forrester Study: The Total Economic Impact™ Of Genesys PureCloud
sponsored by Genesys
RESEARCH CONTENT: Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.
Posted: 13 Mar 2018 | Published: 13 Mar 2018

Genesys

Architecture Spotlight: Three Considerations When Choosing Cloud for your Contact Center
sponsored by Genesys
WHITE PAPER: A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it's important to determine how best to leverage the cloud to meet your business's specific needs.
Posted: 12 Mar 2018 | Published: 31 Dec 2016

Genesys

Analyst Report: Cloud-Based Contact Center Benefits
sponsored by Genesys
ANALYST REPORT: In this 23-page Forrester report, uncover the cost savings and business benefits enabled by a cloud-based omnichannel contact center solution, and the experiences of 6 customers who made the switch from on-premise technology.
Posted: 26 Feb 2018 | Published: 26 Feb 2018

Genesys

Customer Experience Exchange E-Zine: Issue 3
sponsored by SearchCRM
EZINE: In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.
Posted: 20 Mar 2012 | Published: 20 Mar 2012

SearchCRM

The Truth About Cloud Contact Center Security
sponsored by West UC
WHITE PAPER: For the modern contact center, security is still the biggest barrier to adoption of a cloud-based strategy. To ease your concerns, this white paper debunks 5 common network security myths and helps you build a secure cloud contact center.
Posted: 27 Feb 2018 | Published: 27 Feb 2018

West UC

The US Contact Center Decision-Makers' Guide: The Omnichannel Chapter
sponsored by Genesys
WHITE PAPER: Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey.
Posted: 13 Mar 2018 | Published: 31 Dec 2017

Genesys

Rethinking Your Contact Center: How to Engage the Modern Customer
sponsored by 8x8, Inc.
WHITE PAPER: Inside, learn about the challenges in creating an exceptional customer experience, the value of a contact center that supports all channels, and best practices for positively impacting customers.
Posted: 21 Mar 2018 | Published: 31 Dec 2017

8x8, Inc.

What Tools are New in the Contact Center?
sponsored by SearchCRM
EGUIDE: This E-Guide takes a look at the latest advanced contact center technologies that can help agents better anticipate customer needs and accelerate the resolution of customer cases.
Posted: 19 Jul 2013 | Published: 19 Jul 2013

SearchCRM

Ovum Decision Matrix Selecting a Multichannel Cloud Contact Center Solution
sponsored by Genesys
ANALYST REPORT: In this Ovum report, explore several leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions with customer and company data.
Posted: 23 Feb 2018 | Published: 31 Dec 2017

Genesys

Choosing between the Cloud and on-premises solutions for the contact centre
sponsored by Mitel
WHITE PAPER: The traditional definition of customer service has changed. Communication channels have evolved, and 74% of consumers today use three or more channels when seeking customer care. To adapt, many businesses are enhancing their options. Learn 7 points to consider before moving to a cloud-based contact centre, challenges to look out for, and more.
Posted: 07 Apr 2017 | Published: 07 Apr 2017


Busting The Top 10 Myths Of Omnichannel Customer Engagement
sponsored by Genesys
WHITE PAPER: Think about the technologies you use for customer engagement—what your customers expect today, and what they'll demand tomorrow. You'll need a platform that meets those demands. Learn why omnichannel customer engagement is your best choice for delivering exceptional CX. Plus, uncover the truth behind 10 common omnichannel myths.
Posted: 21 Sep 2017 | Published: 21 Sep 2017

Genesys

Conflicker Working Group - Lessons learned from Conflicker
sponsored by ComputerWeekly.com
WHITE PAPER: In November 2008, Conficker A, the first of five variants of the malware, rapidly began infecting computers which had failed to install a Microsoft patch released just weeks earlier. In late December 2008, Conficker B added new mechanisms for distribution including USB storage devices.
Posted: 24 Oct 2011 | Published: 31 Jan 2011

ComputerWeekly.com

Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
WHITE PAPER: An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
Posted: 04 Apr 2018 | Published: 20 Jan 2018

ServiceNow

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sponsored by ServiceNow
WHITE PAPER: To realize a greater return from the change portfolio, read this white paper, which discusses how adopting a Change and Governance Framework will renew IT's ability to become a true engine for driving business growth.
Posted: 25 Jan 2018 | Published: 01 Jan 2018

ServiceNow

Case Study: Tesco's £65 million data centre strategy to drive online growth
sponsored by ComputerWeekly.com
CASE STUDY: This Computer Weekly case study, packed with photographs and data, gives the inside story of Tesco's £65 million data centre strategy.
Posted: 21 Nov 2012 | Published: 21 Nov 2012

ComputerWeekly.com

Making Sense of Big Data in the Petabyte Age
sponsored by ComputerWeekly.com
EBRIEF: This report from Cognizant offers advice on the roadmap organisations should follow to survive the Petabyte Age.
Posted: 10 Jul 2012 | Published: 10 Jul 2012

ComputerWeekly.com

Modern Infrastructure e-zine CIO edition: Managing the next-generation data center
sponsored by SearchCIO.com
EZINE: This special CIO edition of Modern Infrastructure e-zine demonstrates how today's data center technologies are fully intertwined with business strategies. Read now to uncover why CIOs should be considering cloud computing and data center transformation as a business issue first, and a technology issue second.
Posted: 08 Feb 2013 | Published: 08 Feb 2013

SearchCIO.com

Expert best practices for data center management
sponsored by SearchDataCenter.com
EGUIDE: This expert e-guide offers information on how data center infrastructure management tools can benefit your organization. It also offers information on how to overcome the limitations of DCIM. Access now to gain insight into topics like:using DCIM tools for energy management, DCIM challenges and limitations and more.
Posted: 24 Jul 2012 | Published: 24 Jul 2012

SearchDataCenter.com

Starter Guide to SaaS/Cloud Application and Integration: Tips and Techniques
sponsored by SearchDataCenter.com
EBOOK: Integrating cloud apps with in-house legacy apps can be a challenge but with the emergence of SaaS integration tools, it's now easier than ever for organizations to do it themselves. Access this eBook to learn how to assess how cloud apps will integrate into your current environment, must know key terms related to cloud app integration and more.
Posted: 18 May 2011 | Published: 18 May 2011

SearchDataCenter.com

Data Center Facilities Design for IT: Chapter 1: Communication Strategies for Data Center Designs
sponsored by SearchDataCenter.com
EBOOK: Although it often seems as though the IT and facilities departments are from different planets, integrating the two groups has become more important than ever for the efficient and cost-effective data center operations. This expert e-book explores how effective communication between IT and facilities can improve your organization's bottom line.
Posted: 01 Nov 2011 | Published: 01 Nov 2011

SearchDataCenter.com
 

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