Stop Doing Things the Same Way and Expecting a Different Outcome -Improving Self-Service Adoption Requires a Rethink
sponsored by Serviceaide
WHITE PAPER:
In this article, find out how virtual service agents can (quite literally) provide a more intuitive approach to IT self-service – ultimately reducing hands-on time required by actual IT team members and offloading support responsibilities onto AI.
Posted: 30 Apr 2019 | Published: 30 Apr 2019
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Data Center Modernization Done Right
sponsored by Nutanix
WHITE PAPER:
Vendors are expanding the HCI architectures of today to include virtualization, security, networking, and even multi-cloud automation. To dive deeper into these innovations, and to read 10 stories illustrating the real-world benefits of HCI, download the following white paper.
Posted: 14 Oct 2019 | Published: 14 Oct 2019
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How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER:
There's a lot of AI-infused, automation-heavy IT service tools available on today's market – but choosing practically is key. Find step-by-step outlines for planning artificial intelligence and automation strategies that not only give your IT teams the tools to succeed, but is sustainable well into the future.
Posted: 29 Apr 2019 | Published: 29 Apr 2019
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5 Questions to Ask Your Prospective UCaaS Provider
sponsored by Fuze
WHITE PAPER:
UCaaS can help you improve customer service, reduce IT overhead, and increase efficiency. But before you embark on your purchase journey, there are important considerations to review. Download this brief white paper to explore 5 key questions to ask any potential UCaaS provider when making your decision.
Posted: 10 Jan 2020 | Published: 10 Jan 2020
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User Experience (UX) Driven Meeting Spaces Meet the User Interface (UI)
sponsored by AVI-SPL
WHITE PAPER:
Download this white paper for 5 steps to help you build a video conferencing user interface (UI) that delivers a positive meeting room user experience (UX) in your digital workplace.
Posted: 26 Sep 2019 | Published: 26 Sep 2019
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6 Trends to Know for Better Enterprise Communications
sponsored by Verizon
WHITE PAPER:
Communication is the backbone of every organization. When you effectively communicate, everything else falls into place. But it’s not always easy to connect with people. In this white paper, explore 6 key trends that are impacting business communications, along with tips for responding to each.
Posted: 19 Jun 2020 | Published: 19 Jun 2020
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Remote Agent Solution for Home and Office
sponsored by AudioCodes
WHITE PAPER:
In this white paper, learn how AudioCodes’ WebRTC Endpoint and One Voice product suite can help contact center employees work from home by providing an internet-based solution that’s easy to manage and maintains enterprise grade voice quality.
Posted: 22 Jul 2020 | Published: 22 Jul 2020
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Take Push-To-Talk Further
sponsored by Motorola, Inc.
WHITE PAPER:
Push-To-Talk (PTT) is no longer only for two-way radios. Group communication can now include those who rely on smartphones and broadband devices as well as two-way radios. In this white paper, learn how WAVE can help to eliminate communication barriers between the traditional office space and the commercial and industrial areas.
Posted: 17 Mar 2020 | Published: 17 Mar 2020
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How To Achieve And Maintain Compliance For Your Organization's Electronic Communications Data
sponsored by Smarsh
WHITE PAPER:
When it comes to the rapid adoption of modern communication and collaboration tools, it's imperative organizations get ahead of capturing and archiving significant volumes of data. In this white paper, learn how to address common compliance challenges that are associated with electronic communications data.
Posted: 27 Sep 2019 | Published: 27 Sep 2019
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Citizens Broadband Radio Service (CBRS): Redefining Communications
sponsored by Motorola, Inc.
WHITE PAPER:
What is the Citizens Broadband Radio Service (CBRS) and what does it mean for your organization? Find out in the white paper, and separate fact from fiction by busting 4 CBRS myths.
Posted: 04 Apr 2019 | Published: 31 Mar 2019
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