Financial Giant Cuts Costs through Offshore Testing Services
sponsored by Hexaware Technologies
WHITE PAPER:
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: 10 Apr 2008 | Published: 01 Apr 2008
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Strategies for Profitable Growth: Sap for Professional Services
sponsored by SAP America, Inc.
WHITE PAPER:
With customer demands rising and prices falling, service excellence alone is no longer enough to ensure future growth and profitability. Read this white paper to explore strategies, practices, and tools that can help your business achieve p...
Posted: 24 Mar 2008 | Published: 01 Apr 2005
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B2B Collaboration: Assessing the ROI of Process Integration Business Value Research Series
sponsored by Sterling Commerce Manufacturing Solutions
WHITE PAPER:
Business and IT leaders are under increasing pressure to improve B2B collaboration and the electronic communication capabilities of their organizations. This report looks at the key drivers for B2B collaboration in both the purchase-to-pay and...
Posted: 05 Mar 2008 | Published: 01 Jul 2006
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But, Will Customer Measurement Improve Our Profits?
sponsored by Mindshare Technologies
WHITE PAPER:
The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback.
Posted: 05 Mar 2008 | Published: 04 Mar 2008
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Protect Your Customer Data for Peace of Mind
sponsored by Cisco Systems, Inc.
WHITE PAPER:
When dealing with something as invaluable as customer data, think about creating a unified strategy that incorporates the network, people, and tools. Read this paper for advice on how to protect your customers data for piece of mind.
Posted: 22 Feb 2008 | Published: 01 Jan 2007
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5 Best Practices for Telling Great Stories with Data
sponsored by Tableau Software
WHITE PAPER:
Data doesn't have to be only fact driven and metric. Learn these five best practices to help you make sense and order out of a disparate collection of facts.
Posted: 20 Feb 2008 | Published: 01 Feb 2008
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Improving Customer Satisfaction through More Effective ICT Strategies
sponsored by Alcatel-Lucent
WHITE PAPER:
Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...
Posted: 10 Jan 2008 | Published: 01 Jan 2007
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Taking On-Demand CRM Integration to the Next Level
sponsored by Oracle Corporation
WHITE PAPER:
This white paper discusses customer data integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration with Oracle's Siebel CRM On Demand.
Posted: 08 Nov 2007 | Published: 01 Sep 2007
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Integrate Automated Order Processing with SAP Applications
sponsored by Esker Inc.
WHITE PAPER:
Inefficient sales order processing can cause companies to miss tremendous opportunities for improved profitability. Learn how automating the sales order process can eliminate the inefficiencies and limitations of manual order processing.
Posted: 04 Oct 2007 | Published: 04 Oct 2007
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Turning Shoppers into Advocates: The Customer Focused Retail Enterprise
sponsored by IBM Line of Business
WHITE PAPER:
While retailers are heeding the daily drumbeat of pundits on the importance of focusing on the customer experience, a gap remains between what retailers are delivering and what shoppers expect.
Posted: 18 Jul 2007 | Published: 01 Dec 2006
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Growing Market Share in a Highly Competitive Financial Services Industry
sponsored by Keynote Systems
WHITE PAPER:
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
Posted: 23 Jan 2005 | Published: 01 Jan 2004
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