Software  >   Applications Software  >   Enterprise Applications Software  >   Contact Center Software  >  

Contact Center Workforce Management Software

RSS Feed   
ALSO CALLED: WFM Software, Workforce Scheduling Software
DEFINITION: Software that allows contact center managers to effectively balance work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
Contact Center Workforce Management Software White Papers (View All Report Types)
21 Matches
Think Automation First to Deliver Exceptional Customer Experiences
sponsored by UiPath
WHITE PAPER: Download this white paper to learn about using RPA in the contact center, with insights on challenges, benefits and how to implement an end-to-end automation platform.
Posted: 01 Jul 2020 | Published: 01 Jul 2020

UiPath

The Cloud Customer Experience: Moving Away from Avaya
sponsored by Talkdesk
WHITE PAPER: Read this eBook to learn about the benefits of moving from a legacy contact center, like Avaya, to a cloud-native platform, and how doing so can help you provide the best possible CX.
Posted: 16 Jun 2020 | Published: 16 Jun 2020

Talkdesk

Voice Over VPN vs. Voice Over Cloud: A Side-By-Side Comparison
sponsored by Talkdesk
WHITE PAPER: Download this white paper to learn about the problems with relying on an on-prem VPN for voice communication and see why the cloud is the better choice for a WFH contact center.
Posted: 16 Jun 2020 | Published: 16 Jun 2020

Talkdesk

The AI-Powered Contact Center
sponsored by Genesys
WHITE PAPER: AI has proved to be a helpful tool in modernizing the call center, reinvigorating its profitability, and bringing it back to the forefront of business operations. Read this eBook to learn about the Genesys AI, and how their predictive AI-powered tool can help empower your call center with better customer-agent connections.
Posted: 18 May 2020 | Published: 18 May 2020

Genesys

Contact Center Work-From-Home Checklist
sponsored by 8x8, Inc.
WHITE PAPER: Download this contact center work-from-home checklist to explore 10 tips that can help ensure your organization is all packed and prepared for their remote work journey.
Posted: 11 May 2020 | Published: 11 May 2020

8x8, Inc.

Contact Center 2.0: The Rise of Collaborative Contact Centers
sponsored by RingCentral
WHITE PAPER: Learn why cloud contact centers are taking over, and how digital transformation is making them more unified, collaborative and intelligent in this white paper.
Posted: 24 Apr 2020 | Published: 24 Apr 2020

RingCentral

Contact Center 2.0
sponsored by RingCentral
WHITE PAPER: Download this white paper to learn about the problems associated with legacy contact centers, and how moving to the cloud can help eliminate them.
Posted: 24 Apr 2020 | Published: 24 Apr 2020

RingCentral

How Long Hold Times Affect Your Customers’ Experience (And Your Bottom Line)
sponsored by RingCentral
WHITE PAPER: There’s always going to be an ebb and flow of contact center needs that is mitigated by asking customers to wait. Still, the question is, what does that mean for you, and how can you handle them better? Find out in this white paper, which explores the effects of hold times on your customers’ experience and tips to help you tackle the issue.
Posted: 22 Apr 2020 | Published: 22 Apr 2020

RingCentral

Remote Agents: Managing a WFH Contact Center
sponsored by CallMiner
WHITE PAPER: Download this white paper for expert advice on how to manage a WFH contact center.
Posted: 22 Apr 2020 | Published: 22 Apr 2020

CallMiner

The Collaborative Contact Center A disruptive approach to customer engagement
sponsored by RingCentral
WHITE PAPER: Access this white paper to review key considerations that can help you choose a cloud contact center solution and discover 4 four reasons to make your contact center collaborative.
Posted: 21 Apr 2020 | Published: 21 Apr 2020

RingCentral

Business Continuity & Disaster Recovery in the Contact Center
sponsored by NICE inContact
WHITE PAPER: When it comes to disaster planning in contact centers, the focus is often placed on recovery instead of business continuity—but both are equally important. Download this white paper to learn how you can minimize impact from disasters and emergencies through a proactive strategy.
Posted: 13 Apr 2020 | Published: 13 Apr 2020

NICE inContact

8 Contact Center Trends to Watch in 2020
sponsored by 8x8, Inc.
WHITE PAPER: Over the last decade, most of the predictions surrounding the state of the contact center have revolved around: AI, omnichannel technology, digital transformation, employee experience and analytics. So, what will be 2020 bring? Find out in this trend report by 8x8, which explores the 8 contact center trends to watch in the upcoming year.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

8x8, Inc.

Contact Center Operations Software: How These 41 Products Compare
sponsored by Genesys
WHITE PAPER: Contact center operations software provides businesses with the capabilities necessary to run a customer contact center—but with all the software options available, how do you know which is the best choice for you? Find out in this G2 Grid Report for Contact Center Infrastructure, which ranks 41 vendors and their features.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

Genesys

4 Businesses That Found CX Success with a Cloud Call Center
sponsored by Genesys
WHITE PAPER: Meeting today’s increasing customer expectations means having the right technology to support your call center—which is why so many organizations are moving to a cloud-based platform. Download this eBook to find out how 4 call centers upgraded their technology and achieved ROI by moving their call center to the cloud.
Posted: 31 Jan 2020 | Published: 31 Jan 2020

Genesys

2020 Strategy: Transform Your Contact Center Experience for Employees and Customers
sponsored by NWN Corporation
WHITE PAPER: Competitive organizations are increasingly turning to cloud-hosted contact center technology. Read this 2020 roadmap to learn what capabilities your modern contact center should have, and why so many organizations are turning to the cloud for better performance and CX.
Posted: 23 Jan 2020 | Published: 23 Jan 2020

NWN Corporation

Call Center Quality Assurance Guide
sponsored by CallMiner
WHITE PAPER: In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
Posted: 28 Aug 2019 | Published: 28 Aug 2019

CallMiner

How Relevant is Your Organization? Explore the Coveo Customer Service Relevance Maturity Model
sponsored by Coveo
WHITE PAPER: View this white paper to discover how a relevance maturity model can be used to help your organization recognize where they are, where they want to go, and how to get there. Review how a relevance maturity model can help improve customer satisfaction and support, and explore your software options with Coveo.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

Coveo

7 Things to Consider Before Moving to a Cloud Contact Center
sponsored by Mitel Networks Limited
WHITE PAPER: In today's hyper-connected world, contact centers have to adapt to a multitude of channels and changing customer expectations. Download this white paper to discover the pros and cons of an on-site and cloud-based contact center, and learn how both models can help you deliver optimal CX to today's mobile consumer.
Posted: 22 Jan 2019 | Published: 31 Dec 2018

Mitel Networks Limited

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.
21 Matches

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info