Maximizing Data Center Uptime with Business Continuity Planning
sponsored by Vision Solutions
WHITE PAPER:
This whitepaper covers the value of protecting your business critical applications with a co-location facility.
Posted: 28 Feb 2014 | Published: 17 Feb 2011
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Hosted, Outsourced, and Cloud Data Centers - Strategies and Considerations for Co-Location Tenants
sponsored by Siemon Company
WHITE PAPER:
As more companies look towards collocation/hosted/ and managed services for either their primary data center there are considerations, both short and long term, when selecting a provider.
Posted: 17 Nov 2010 | Published: 17 Nov 2010
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Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER:
Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017
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Budget Priorities for Evolving ITSM Technology
sponsored by Samanage
WHITE PAPER:
Find out more about the current state of IT and ITSM budgets across the world in 2018, and discover the technology and strategy choices that are motivating your peers to reevaluate and prioritize their spending decisions.
Posted: 09 Aug 2018 | Published: 09 Aug 2018
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Five Essential Characteristics for Service Management Integration
sponsored by Perspectium
WHITE PAPER:
Finding a service management integration partner that can match your enterprise's needs isn't cut-and-dry. In this brief whitepaper, learn about the five essential characteristics to look for in an integration partner to ensure you're making the best choice.
Posted: 09 Aug 2018 | Published: 09 Aug 2018
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5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:
Without an efficient way to manage requests, data, and staff, your help desk is in trouble. If your help desk is struggling to keep pace with business, there's good news. Modern IT service management can transform the way your help desk works. Learn about 5 best practices that will help get you to modern IT Service Management.
Posted: 24 Jan 2018 | Published: 24 Jan 2018
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10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER:
Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018
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Finding Flexibility with Microservices, Containers, and Runtimes
sponsored by Red Hat
WHITE PAPER:
There are pragmatic ways for developers to gain the benefits of microservice design via new programming models and frameworks. Read on as this Forrester report highlights three emerging methods, their impact, and how to leverage the outlined strategies to overcome microservices' complexity.
Posted: 07 Feb 2018 | Published: 31 Dec 2016
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Questions to Ask Your Colocation Provider
sponsored by Colt Data Centre Services
WHITE PAPER:
This white paper looks at some of the questions IT managers have asked when looking for a colocation provider and gives you insight into what questions will help you choose your own.
Posted: 02 Sep 2015 | Published: 02 Sep 2015
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Service Desk Management: 5 Tips to Increase the Efficiency of Your Service Team
sponsored by ConnectWise
WHITE PAPER:
In this white paper, explore 5 tips you can implement before your service desk ticketing gets too bogged down, including: evaluate your dispatch strategy, keep resources billable, and 3 more. Additionally, explore the benefits of the cloud and services automation when it comes to leveraging these tips.
Posted: 20 Jan 2016 | Published: 20 Jan 2016
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