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Cloud CRM White Papers (View All Report Types)
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The Truth Behind 6 Call Recording Myths
sponsored by West UC
WHITE PAPER: Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.
Posted: 24 Mar 2017 | Published: 24 Mar 2017

West UC

10 Rules For An Efficient Contact Center
sponsored by West UC
WHITE PAPER: There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West UC

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

Hewlett Packard Enterprise

Journey to the Private Cloud: Replacing Roadblocks with Building Blocks
sponsored by VMware
WHITE PAPER: Discover how hyper-converged infrastructure facilitates a smoother path to private cloud—as well as to the software-defined data center. Read on to solve the challenges private cloud presents by utilizing HCI's fine-grain scalability, policy-driven automation, and more.
Posted: 28 Dec 2016 | Published: 28 Dec 2016

VMware

How to Gain Visibility Across Your Multi-Cloud Environment
sponsored by VMware
WHITE PAPER: Adopt an application-centric approach to cloud management. Download this resource to discover how cloud management platforms (CMP) are evolving, and how to leverage the CMP to develop and automate resource delivery across all private and public clouds.
Posted: 16 Dec 2016 | Published: 16 Dec 2016

VMware

Best Practices for Deploying VMware vRealize Suite
sponsored by VMware
WHITE PAPER: Use the established best practices illustrated in this guide to ensure a fast, low-risk deployment of a unified cloud management platform that will ease IT complexity. Read on to enact comprehensive cloud management with the tips outlined here, and learn more.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Top Trends Driving the Need for Unified Cloud Management
sponsored by VMware
WHITE PAPER: Managing diverse multi-cloud environments is a major hassle without proven (and secure) cloud-centric management solutions. Find out the top trends driving the need for cloud-centric management as we reveal how to best take control with unified cloud management tools, tactics and techniques.
Posted: 15 Dec 2016 | Published: 15 Dec 2016

VMware

Beyond the Basics: Top 5 Cloud Management Must Haves
sponsored by VMware
WHITE PAPER: Move beyond the basics of CMP: Read this white paper to learn how to leverage your cloud to accelerate IT service delivery, automate data center operations, and securely manage the hybrid cloud. You'll also see how to address IT initiatives and make the most of your CMP.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

VMware

Preserving Agility with Data Recovery in the Cloud
sponsored by Commvault
WHITE PAPER: This white paper highlights a cloud-based data management solution that can deliver enterprise-grade protection, while not only preserving your organization's current agility but also extending it to backup and disaster recovery operations. Read on here to key into how to ensure business continuity via a hybrid cloud.
Posted: 14 Sep 2015 | Published: 14 Sep 2015

Commvault

Powering Disaster Recovery in the Cloud
sponsored by Commvault
WHITE PAPER: In this white paper, you will learn more about the challenges organizations face with it comes to DR, and how the cloud can come to the rescue of your organization. Read on to find out how to securely store customer data in the public cloud while fending off security concerns.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Commvault

Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?
sponsored by Dell EMC and Intel®
WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

Dell EMC and Intel®

The State of Disaster Recovery & Backup: An Exclusive Report
sponsored by QuorumLabs Inc.
WHITE PAPER: Changes in the world of DR are bringing to light old backup frustrations. Download this essential State of DR report now to find out if your company is behind the curve or leading the pack in DR with cloud-based backup.
Posted: 10 Jan 2017 | Published: 31 Dec 2016

QuorumLabs Inc.

Deepen Visibility into Cloud and Hybrid IT with Unified Infrastructure Management
sponsored by CA Technologies
WHITE PAPER: Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.
Posted: 07 Sep 2016 | Published: 30 Jun 2016

CA Technologies

Breaking the barriers to financial planning with exploratory analytics
sponsored by IBM
WHITE PAPER: Financial planning and analysis (FP&A) is about to experience explosive growth due largely to cloud computing as well as exploratory and predictive analytics. Explore this comprehensive guide to learn about the booming growth that's about to happen in FP&A and prepare to take advantage of it.
Posted: 16 Jun 2016 | Published: 10 Jun 2016

IBM

IDC Research: 7 Trends Impacting Enterprise Campus Networks
sponsored by Juniper Networks, Inc.
WHITE PAPER: Reliance upon cloud applications for mission-critical business functions has heightened network requirements at the edge. Discover in this exclusive white paper 7 prevalent issues in today's enterprise campus networks, and how to leverage a cloud-enabled network to seamlessly glue your network edge to the cloud and optimize your cloud applications.
Posted: 06 May 2016 | Published: 31 Dec 2015

Juniper Networks, Inc.

Network Strategies that Will Help You Eliminate, Embrace, or Coexist with Shadow IT
sponsored by Juniper Networks, Inc.
WHITE PAPER: Shadow IT is here. Access this e-guide for the current trends driving the rise of shadow IT, explore the drawbacks and benefits it offers, and learn how designing and building the right network is essential for your preferred shadow IT strategy.
Posted: 05 May 2016 | Published: 05 May 2016

Juniper Networks, Inc.

Top 3 Reasons Your Enterprise Network Matters More in the Cloud Era
sponsored by Juniper Networks, Inc.
WHITE PAPER: Traditional networks simply can't handle all the implications of the cloud. Explore the top 3 IT trends that will impact your cloud networking strategy, and learn how to build a network that's 100% cloud-ready.
Posted: 04 May 2016 | Published: 31 Dec 2015

Juniper Networks, Inc.

The Enterprise Guide to Data Centers
sponsored by Comcast
WHITE PAPER: Industry-leading vendors and IT professionals weigh in on proven tactics to accommodate the expansion of your data center, and when you should consider outsourcing, in this e-book. Read on to hone in on 7 tactics to reduce your data center's power draw, and more.
Posted: 28 Mar 2016 | Published: 28 Mar 2016

Comcast

4 Ways to Enhance Mobile App User Engagement
sponsored by Magnet
WHITE PAPER: This guide reveals how the key to building lasting relationships with customers via mobile applications lies beyond SMS or push notifications. Uncover 4 ways to drive mobile engagement and enhance customer satisfaction.
Posted: 23 Dec 2015 | Published: 23 Dec 2015

Magnet

Smart City as a Service: Using Analytics to Equip Communities for Data Driven Decisions
sponsored by IBM
WHITE PAPER: This white paper how to enable municipal IT managers to build a flexible cloud foundation and support a smart city service strategy. Read on to discover how to deploy on a secure hybrid cloud model to accommodate all workloads.
Posted: 05 Nov 2015 | Published: 05 Nov 2015

IBM

The Power of Next-Generation WAN: SD-WAN at the Forefront
sponsored by Citrix
WHITE PAPER: This report explains how and why enterprise application evolution is pushing SD-WAN to the business forefront. Read on now to see how the virtualized WAN can connect the cloud to your branch locations, deliver superior user experience, and more.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

Citrix

Hybrid Will Be the New Normal for Next-Generation Enterprise WAN
sponsored by Citrix
WHITE PAPER: In this exclusive Gartner report, learn how to establish a hybrid WAN in your organization that can optimize traffic flow between the Internet and MPLS to avoid application performance problems. Access now to also discover the role of the hybrid cloud in today's enterprise WAN infrastructure.
Posted: 16 Sep 2015 | Published: 31 Dec 2014

Citrix

How to Virtualize Disaster Recovery with Cloud Computing
sponsored by IBM
WHITE PAPER: This white paper outlines how your business can grow securely and thrive in the expanding data universe, bolstered by one enterprise-grade, cloud-enabled disaster planning platform. Access this white paper to learn more about how cloud-based business resilience can provide an alternative to traditional disaster recovery.
Posted: 04 Sep 2015 | Published: 04 Sep 2015

IBM

The Data-Driven Organization: How to Unlock Greater Value from Data
sponsored by Commvault
WHITE PAPER: This white paper explores today's data management challenges in the context of the 3rd Platform, particularly around cloud and Big Data/analytics, and explains how organizations can drive real value from their data.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Commvault

Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns
sponsored by Red Hat
WHITE PAPER: According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.
Posted: 21 Apr 2015 | Published: 17 Jun 2014

Red Hat
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