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CTI (Computer Telephony Integration)

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ALSO CALLED: Computer Telephony Integration, Computer Telephone Integration, Computer-Telephony Integration, Telephone Computer Integration, Integration, Computer Telephony
DEFINITION: CTI ( computer-telephony integration), or sometimes simply "computer telephony," is the use of computers to manage telephone calls. The term is used in describing the computerized services of call centers, such as those that direct your phone call to the right department at a business you're calling. It's also sometimes used to describe the ability to use your personal computer to initiate and manage  … 

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