Business Service Management White Papers

WHITE PAPER: In this informative white paper, learn why automated management of the virtual data center -- backed by business service automation (BSA) tools -- can help you reduce IT complexity, risk, and cost. Discover a variety of tools that will automate and simplify management processes.

Posted: 07 Mar 2014 | Published: 07 Mar 2014

WHITE PAPER: In this white paper, learn about a cloud provisioning technology with a workflow-enabled framework, allowing you to create, provision, and orchestrate virtual "bundles" of on-premise and cloud capabilities that make up a new product, service, or application.

Posted: 14 Feb 2014 | Published: 31 Dec 2013

WHITE PAPER: This whitepaper reviews the three main capabilities that organizations need to focus on in order to make intelligent business choices and steer their organization in the right direction.

Posted: 07 Nov 2013 | Published: 07 Nov 2013

WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.

Posted: 28 Jun 2013 | Published: 31 Dec 2012

WHITE PAPER: This white paper demonstrates how using JBoss Enterprise BRMS, business analysts, developers, and integrators can create and manage rules and events in a single product using a shared set of authoring tools.

Posted: 05 Jul 2012 | Published: 05 Jul 2012

WHITE PAPER: This white paper introduces Oracle's latest Business Process Management Suite and discusses how its next-generation features can help you optimize process efficiency and simplify management tasks.

Posted: 03 Jul 2012 | Published: 25 Jun 2012

WHITE PAPER: Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.

Posted: 13 Apr 2012 | Published: 13 Apr 2012

WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.

Posted: 14 Feb 2012 | Published: 30 Apr 2008

WHITE PAPER: In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.

Posted: 22 Dec 2011 | Published: 22 Dec 2011

WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.

Posted: 19 Aug 2011 | Published: 19 Aug 2011

WHITE PAPER: This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.

Posted: 23 Jun 2011 | Published: 22 Jun 2011

WHITE PAPER: A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.

Posted: 21 Jan 2011 | Published: 21 Jan 2011

WHITE PAPER: Improving business efficiency is a perennial concern for any company that hopes to achieve “best-in-class” operations. Businesses that successfully improve efficiency stand to reduce operating costs while improving the effectiveness and profitability of their operations. Read this white paper to learn more.

Posted: 10 Dec 2010 | Published: 08 Dec 2010

WHITE PAPER: This white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more.

Posted: 17 Nov 2010 | Published: 17 Nov 2011

WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.

Posted: 13 Oct 2010 | Published: 15 Sep 2010

WHITE PAPER: This IBM white paper provides an introduction to the managed file transfer topic and IBM WebSphere MQ File Transfer Edition. WebSphere MQ File Transfer Edition is designed to address the needs of organizations that rely on the transfer of files as well as organizations that want more control, manageability and auditability.

Posted: 30 Sep 2010 | Published: 30 Sep 2010

WHITE PAPER: The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more.

Posted: 25 May 2010 | Published: 25 May 2010

WHITE PAPER: Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how.

Posted: 06 Apr 2010 | Published: 06 Apr 2010

WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.

Posted: 23 Feb 2010 | Published: 23 Feb 2010

WHITE PAPER: By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.

Posted: 05 Oct 2009 | Published: 05 Oct 2009

WHITE PAPER: This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.

Posted: 11 Sep 2009 | Published: 01 Sep 2009

WHITE PAPER: Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.

Posted: 11 Sep 2009 | Published: 01 Sep 2009

WHITE PAPER: Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

Posted: 20 Jul 2009 | Published: 14 Feb 2008