Using Case Management to Empower Employees and transform Customer Service
sponsored by Kofax, Inc.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
Posted: 24 Aug 2012 | Published: 24 Aug 2012
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A Guide for CIOs: Make Your Mark with Business Transformation
sponsored by Hewlett-Packard Enterprise
WHITE PAPER:
Review this informative white paper to discover the importance of implementing a formal transformation program. Gain insight into 2 business transformation success stories, 9 reasons why you should work with an experienced transformation partner, a simple 5-phase business transformation program, and much more.
Posted: 06 Jul 2012 | Published: 01 Jul 2012
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Expanding Active Decision-Making: The Power of Integrating Business Rules and Events
sponsored by Red Hat and JBoss
WHITE PAPER:
This white paper demonstrates how using JBoss Enterprise BRMS, business analysts, developers, and integrators can create and manage rules and events in a single product using a shared set of authoring tools.
Posted: 05 Jul 2012 | Published: 05 Jul 2012
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Oracle BPM Suite 11g: BPM without Barriers
sponsored by Oracle Corporation
WHITE PAPER:
This white paper introduces Oracle's latest Business Process Management Suite and discusses how its next-generation features can help you optimize process efficiency and simplify management tasks.
Posted: 03 Jul 2012 | Published: 25 Jun 2012
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Strive for Simplicity: IT infrastructures that cut through complexity to drive business benefits
sponsored by Oracle Corporation
WHITE PAPER:
Through this white paper learn the business value of simplifying IT infrastructure and processes. Learn 4 areas of IT that can easily be simplified, the 5 substantial business benefits of simplification, and much more.
Posted: 29 Jun 2012 | Published: 25 Jun 2012
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Better Healthcare Starts with Better Information
sponsored by DellEMC and Intel®
WHITE PAPER:
This white paper examines Dell's holistic solutions, bringing together implementation services, process improvement consulting and customized IT technology so caregivers have better information for better patient care.
Posted: 20 Jun 2012 | Published: 20 Jun 2012
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Achieving Value in Healthcare Through Efficiency and Effectiveness
sponsored by DellEMC and Intel®
WHITE PAPER:
this white paper demonstrates how, by reforming health care delivery, implementing appropriate technology, and reshaping the medical establishment which supports efficiency and effectiveness, America can provide the best value in health care services for its citizens.
Posted: 20 Jun 2012 | Published: 20 Jun 2012
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Digital Transformation: Creating New Business Models Where Digital Meets Physical
sponsored by IBM
WHITE PAPER:
Access this resource to discover what makes up an enterprise-grade digital transformation strategy. Gain insight into the 3 transformation paths available, 4 factors to consider before choosing a transformation policy, and 5 critical components an effective strategy must contain.
Posted: 22 May 2012 | Published: 01 May 2012
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Service. Smarter. Redefining commerce in the age of the customer
sponsored by IBM
WHITE PAPER:
Access this white paper to discover how a better, smarter approach to commerce can eliminate the potential for unhappy customers and improve your reputation and brand. In today’s highly competitive marketplace, ensuring your customers are satisfied with your services is worth the extra effort.
Posted: 21 May 2012 | Published: 01 May 2012
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Sell. Smarter. Redefining commerce in the age of the customer
sponsored by IBM
WHITE PAPER:
Discover innovative commerce technologies designed to enable businesses to sell smarter and transform buyers into loyal, returning customers. Uncover the 6 key selling areas these strategies target, including cross-channel selling, payments and settlements, store solutions, distributed order management, and more.
Posted: 18 May 2012 | Published: 01 May 2012
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Gartner Magic Quadrant: Selecting a vendor
sponsored by IBM
WHITE PAPER:
The demand for greater ecommerce capabilities is growing leading CIOs and IT professionals concerned with choosing the perfect vendor. Through this in-depth vendor analysis by Gartner, uncover the top 6 questions you should ask and the strengths and weaknesses of the top 20 e-commerce vendors.
Posted: 17 May 2012 | Published: 03 Nov 2011
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Increasing the efficiency of case file coordination in social services
sponsored by IBM
WHITE PAPER:
Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.
Posted: 16 May 2012 | Published: 15 Jun 2011
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How to Transform Your Business - A Strategic Roadmap for Delivering Value
sponsored by SAP America, Inc.
WHITE PAPER:
Read this white paper to learn how to integrate your operations into a new structure acquired through mergers and acquisitions; align your IT operations into a single platform; enhance customer service; increase the productivity of your global workforce; and bolster supply chain efficiency.
Posted: 14 May 2012 | Published: 14 May 2012
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Advanced case management solutions for smarter decision making in banking
sponsored by IBM
WHITE PAPER:
Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions.
Posted: 11 May 2012 | Published: 12 Oct 2011
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Advanced Case Management for Smarter Energy and Utilities
sponsored by IBM
WHITE PAPER:
Read this paper to gain an approach to unifying utility company's information, processes and people to gain a 360-degree view of contracts, work orders and so much more, effectively enabling employees to make better-informed decisions which then reduce costs and elevate efficiency. Learn how case management can make your business smarter.
Posted: 11 May 2012 | Published: 23 Oct 2010
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Testing and Quality Management - Best Practices
sponsored by SAP America, Inc.
WHITE PAPER:
Read this white paper to learn the best practices for testing and configuration that Aberdeen's best-in-class designated organizations used to reduce operating costs by 26% and improve process efficiencies by 41% so you can adopt them to create a streamlined, stable IT environment for your business.
Posted: 07 May 2012 | Published: 28 Feb 2010
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Extended Warehouse Management with SAP SCM
sponsored by SAP America, Inc.
WHITE PAPER:
Discover how SAP supply chain management has been extended to provider more in-depth warehouse management support through SAP Extended Warehouse Management (SAP EWM) and how it supports higher process and stock visibility, better warehouse operations planning, and better efficiency.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
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The Business Value of Adopting Advanced Support Tools and Utilities
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime.
Posted: 26 Apr 2012 | Published: 01 Sep 2011
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Enabling business agility through real-time process visibility
sponsored by IBM
WHITE PAPER:
Read this brief paper to learn about a platform that offers end-to-end visibility while transactions are in process. Learn how a customizable, operational dashboard enables real-time visibility into the overall state of operations and transactions across disparate systems and applications.
Posted: 12 Apr 2012 | Published: 12 Apr 2012
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Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER:
This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012
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Risk-Based Test Automation from a Business Process Perspective: Automating the Testing of Critical Business Processes Enables you to Manage Change More Effectively
sponsored by Worksoft
WHITE PAPER:
Being able to adapt your business processes to changing environments effectively is crucial to the overall success of your business. Read this white paper to learn how SAP users can implement the best risk-based testing strategies and the right automated testing tool to accommodate change.
Posted: 02 Apr 2012 | Published: 02 Apr 2012
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CRM Solutions For The Finance And Insurance Industries
sponsored by SAP America, Inc.
WHITE PAPER:
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
Posted: 28 Mar 2012 | Published: 14 Feb 2011
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Capturing Data to Multiple Business Processes - what's holding you back?
sponsored by Kofax, Inc.
WHITE PAPER:
This white paper offers a fresh perspective on using data capture. Learn how to compile information in various locations through automated business process management (BPM) strategies to drive multiple processes across multiple enterprise business systems.
Posted: 06 Mar 2012 | Published: 06 Mar 2012
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Eleven habits for highly successful BPM programs
sponsored by IBM
WHITE PAPER:
Using the framework of Stephen R. Covey’s best-selling book, The 7 Habits of Highly Effective People, this resource describes 11 habits IT organizations must develop to foster business process management (BPM) success, including building a complete BPM while also forcing collaboration across the enterprise.
Posted: 06 Mar 2012 | Published: 01 Jun 2010
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CIO Perspective: To be great at IT, you must be great at BPM
sponsored by IBM
WHITE PAPER:
Sound business process management (BPM) lies at the heart of IT's ability to respond to the constant mandate to deliver "more for less." Access this resource for a Q&A on BPM with Toby Redshaw, the Group CIO leading a successful BPM program at Aviva plc, the world’s fifth largest insurance group.
Posted: 06 Mar 2012 | Published: 01 Jun 2010
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