Business Alignment White Papers

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From Reporting to Performance Management – A Roadmap: How IT Can Drive Better Business Performance
sponsored by IBM
WHITE PAPER: Read this paper to learn how IT decision makers can drive better business performance through strong strategic, tactical, and advanced reporting.
Posted: 17 Mar 2010 | Published: 25 Jul 2009

IBM

Zen and the Art of the Balanced Scorecard
sponsored by Oracle Corporation
WHITE PAPER: As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal course corrections. You learn as you go. This paper contains a few guiding principles that will help you along the way.
Posted: 01 Oct 2010 | Published: 01 Oct 2010

Oracle Corporation

What CFOs Should Ask their Software Development Leaders
sponsored by IBM
WHITE PAPER: This paper illustrates a new way of thinking about the funding of IT software projects, one that considers funding in terms of investment, and value as an expansive, longitudinal variable.
Posted: 20 Sep 2011 | Published: 20 Sep 2011

IBM

SOA Governance: Framework and Best Practices
sponsored by Oracle Corporation
WHITE PAPER: This paper outlines a framework and best practices for governance as it specifically relates to Service Orientated Architecture (SOA). It also introduces a Six Steps to Successful SOA Governance model.
Posted: 16 Mar 2009 | Published: 01 May 2007

Oracle Corporation

Enhancing Interaction Center ROI in Turbulent Economic Times
sponsored by SAP America, Inc.
WHITE PAPER: Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
Posted: 27 Apr 2009 | Published: 27 Apr 2009

SAP America, Inc.

Integrating Corporate Travel, Procurement and Meetings Management: A Best Practices Roadmap to Strategic Meetings Management Success
sponsored by StarCite
WHITE PAPER: In this white paper, StarCite presents its latest industry research about where corporations stand when it comes to travel and meetings integration - and a roadmap for companies ready to reap the rewards of an integrated approach.
Posted: 10 Mar 2009 | Published: 09 Mar 2009

StarCite

IBM Business Process Manager -- Powerfully Simple
sponsored by IBM
WHITE PAPER: IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.
Posted: 07 Jul 2011 | Published: 07 Jul 2011

IBM

Consult the new dictionary for customer experience KPIs
sponsored by Oracle Corporation
WHITE PAPER: This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
Posted: 27 Mar 2014 | Published: 30 Sep 2012

Oracle Corporation

Driving Strategic Planning with Predictive Modeling
sponsored by Oracle Corporation
WHITE PAPER: Uncertainty makes strategic planning complex. Removing uncertainty can create unlimited business value. There are solutions to help organizations overcome uncertainty and achieve results. Read this white paper to learn how to drive strategic planning with predictive modeling.
Posted: 18 May 2010 | Published: 18 Jul 2008

Oracle Corporation

Enterprise Performance Management - Management Excellence Metrics Reloaded
sponsored by Oracle Corporation
WHITE PAPER: In this exclusive white paper from Oracle, read how Oracle’s Strategy-to-Success management framework provides that critical framework context.
Posted: 01 Oct 2010 | Published: 01 Sep 2008

Oracle Corporation