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Read this paper to learn how IT decision makers can drive better business performance through strong strategic, tactical, and advanced reporting.
WHITE PAPER:
As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal course corrections. You learn as you go. This paper contains a few guiding principles that will help you along the way.
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This paper illustrates a new way of thinking about the funding of IT software projects, one that considers funding in terms of investment, and value as an expansive, longitudinal variable.
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This paper outlines a framework and best practices for governance as it specifically relates to Service Orientated Architecture (SOA). It also introduces a Six Steps to Successful SOA Governance model.
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Interaction center managers, along with their counterparts in sales, marketing, and service, are being asked to deliver greater value on shoestring budgets. While the conventional reaction in tough economic times is to simply cut costs and services, the nature of the current downturn indicates that austerity measures of the past won't work today.
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In this white paper, StarCite presents its latest industry research about where corporations stand when it comes to travel and meetings integration - and a roadmap for companies ready to reap the rewards of an integrated approach.
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IBM Business Process Manager provides the simplicity, efficiency, visibility and collaboration needed to manage highly dynamic and networked business environments. IBM Business Process Manager is easy to deploy and use straight out of the box or in an easily customizable configuration - providing rapid time to value and improved user productivity.
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This guide was written to help identify or measure those critical CX measurement points that provide feedback on the health and success of a CX initiative. It is intended to familiarize you with important CX measurements and Key Performance Indicators (KPIs) along with providing a definition and a method to calculate their value.
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Uncertainty makes strategic planning complex. Removing uncertainty can create unlimited business value. There are solutions to help organizations overcome uncertainty and achieve results. Read this white paper to learn how to drive strategic planning with predictive modeling.
WHITE PAPER:
In this exclusive white paper from Oracle, read how Oracle’s Strategy-to-Success management framework provides that critical framework context.