The Impact Utilization has on Your Margins
sponsored by ConnectWise
WEBCAST:
Ensuring that employees are being utilized, and being utilized for billable tasks, is an essential task for managed service providers who want to see growth. Watch this short video to learn more about your margins and how to improve your organization’s utilization.
Posted: 30 Apr 2020 | Premiered: Apr 30, 2020
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Operations Transition in 4 Months Leads to Significant Savings
sponsored by Ensono Limited
VIDEO:
As the U.S. leader in mutual life insurance, Guardian relies heavily on its legacy mainframe infrastructure to support a workforce of nearly 8,000. Tune in to learn what criteria helped Guardian determine a new managed infrastructure choice – and the economic benefits they earned as a result.
Posted: 19 Aug 2019 | Premiered: 19 Aug 2019
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Why Incorrectly Calculating Your True Cost Can Cost You
sponsored by ConnectWise
VIDEO:
Tune into this webinar to hear industry experts weigh in with their thoughts and recommendations for correctly calculating the costs and value of your organization’s product and service portfolio – and how to determine which service offerings deserve the most attention.
Posted: 28 Apr 2020 | Premiered: 28 Apr 2020
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N-able Help Desk Manager: Free 30-Day Trial
sponsored by Solarwinds N-able
SOFTWARE DEMO:
This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014
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CentraStage Endpoint Management
sponsored by CentraStage
WEBCAST:
This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014
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3 Steps to Infusing AI in the Contact Center
sponsored by Talkdesk
WEBCAST:
Many believe that AI is the future of customer service and a key disruptor for the entire contact center industry—but what does it take to implement it? Find out in this webinar, which focuses on the future of AI in the contact center and the 3 incremental steps that you can take today to apply it for maximum impact and success.
Posted: 15 Jan 2020 | Premiered: Jan 15, 2020
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How MTM Leveraged Customer Feedback to Improve CX with CallMiner
sponsored by CallMiner
VIDEO:
MTM is a leading non-emergency medical transportation broker that sometimes struggles to properly leverage customer feedback. Luckily, that changed after implementing CallMiner. Watch this video to learn about MTM’s experience and the benefits they’ve achieved with the new solution.
Posted: 23 Mar 2020 | Premiered: 23 Mar 2020
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Empirix Contact Center Assurance Solutions
sponsored by Empirix
WEBCAST:
Today’s contact centers are under constant pressure to provide consistent, high-quality experiences for customers. One of the most effective ways to ensure that happens is to use a quality assurance solution. Learn about Empirix’s contact center assurance solutions and the benefits you could achieve by using one in this brief video.
Posted: 23 Jun 2020 | Premiered: Jun 23, 2020
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Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST:
View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018
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Improving Your Agent Experience, 1 Step at a Time
sponsored by NICE inContact
WEBCAST:
The more a contact center can engage and motivate agents – the less attrition it will experience, which positively affects customers and the organization. Download this webinar to find out how to boost agent experience maturity and create a better overall CX.
Posted: 24 Feb 2020 | Premiered: Feb 24, 2020
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