Operations Transition in 4 Months Leads to Significant Savings
sponsored by Ensono Limited
VIDEO:
As the U.S. leader in mutual life insurance, Guardian relies heavily on its legacy mainframe infrastructure to support a workforce of nearly 8,000. Tune in to learn what criteria helped Guardian determine a new managed infrastructure choice – and the economic benefits they earned as a result.
Posted: 19 Aug 2019 | Premiered: 19 Aug 2019
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CentraStage Endpoint Management
sponsored by CentraStage
WEBCAST:
This brief video explores one company's solution to endpoint management and how it can help managed service providers offer round-the-clock visibility of their endpoints
Posted: 11 Mar 2014 | Premiered: Jan 14, 2014
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N-able Help Desk Manager: Free 30-Day Trial
sponsored by Solarwinds N-able
SOFTWARE DEMO:
This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers.
Posted: 09 Jun 2014 | Premiered: 09 Jun 2014
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How CXone Empowers Contact Center Agents
sponsored by NICE inContact
VIDEO:
View this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019
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Cloud Native Contact Center Applications Ease the Burden of IT
sponsored by NICE inContact
VIDEO:
Download this webinar to learn from Melanie Turek of Frost & Sullivan as she discusses how cloud native contact center applications can ease the burden of IT, so they can focus on adding business value to their other applications.
Posted: 20 Nov 2018 | Premiered: 15 Nov 2018
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What Are The Contact Center Trends Of Tomorrow – And How Can You Prepare?
sponsored by Genesys
VIDEO:
The future of top-tier customer experience is heading for self-service. But how should businesses bridge themselves towards this hyper-efficient initiative? Find out in this video which dives into the 10-year goals customer-centric businesses should prioritize as they plan for 2020 projects.
Posted: 10 Dec 2019 | Premiered: 10 Dec 2019
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Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST:
View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018
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How to Ensure a 360-Degree Customer View
sponsored by Appian
WEBCAST:
In this recorded webinar, hear from Appian Contact Center expert Todd Marthaler and eWEEK Market Expert Michael Kreiger on best practices to ensure customer service agents are armed with the exact data they need to deliver the very best customer experiences.
Posted: 05 Nov 2019 | Premiered: Nov 5, 2019
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Integrated NICE inContact Products & Metrics Power TechStyle Fashion Group
sponsored by NICE inContact
VIDEO:
Download this video to learn why TechStyle Fashion Group chose NICE inContact's cloud-based customer platform to provide customers with the channel options they want, and the streamlined experience they expect.
Posted: 07 Feb 2019 | Premiered: 07 Feb 2019
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Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST:
Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013
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