Why You Should Take a Holistic Approach to ITIL and Service Support (French)
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 12 Nov 2009 | Published: 12 Nov 2009
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Why You Should Take a Holistic Approach to ITIL and Service Support (German)
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 12 Nov 2009 | Published: 12 Nov 2009
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The IT Management Software Megavendors
WHITE PAPER:
The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. This SWOT Analyst report for Q3 2009 regroups the market contenders by categories for an easier evaluation to enable vendor strategy professionals to substantiate decisions about their partnership and go-to-market strategies.
Posted: 27 Oct 2009 | Published: 27 Oct 2009
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Why You Should Take a Holistic Approach to ITIL and Service Support
WHITE PAPER:
In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009
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Service Desk Consolidation Cuts Costs and Increases Service Quality
WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 15 Jun 2009
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
WHITE PAPER:
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
Posted: 17 Jun 2009 | Published: 15 Jun 2009
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
WHITE PAPER:
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
Posted: 17 Jun 2009 | Published: 15 Jun 2009
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BMC Database Administration Solution for DB2 z/OS
WHITE PAPER:
BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution.
Posted: 18 Apr 2009 | Published: 17 Apr 2009
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eBook: Best Practices for DB2 on z/OS Performance
EBOOK:
This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
Posted: 17 Apr 2009 | Published: 17 Apr 2009
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Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling
WHITE PAPER:
Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.
Posted: 17 Apr 2009 | Published: 17 Apr 2009
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BMC Software Hybrid Copy Techniques
WHITE PAPER:
Because organizations are demanding 24x7 availability from their IMS, DB2®, and VSAM applications, it is imperative that those applications do not experience outages. Read this white paper to find out how BMC's Hybrid Copy techniques help for faster system recovery in the event of a local outage.
Posted: 17 Apr 2009 | Published: 17 Apr 2009
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BMC CONTROL-M Business Process Integration Suite
WHITE PAPER:
Learn about a business process integration suite that enables managing batch jobs and real-time processes as a single business service.
Posted: 01 Nov 2006 | Published: 01 Nov 2006
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