Getting Started with AI Essentials
EBOOK:
Transform your knowledge base with AI Essentials by implementing structured content that enhances retrieval and reduces search time. This e-book covers AI-powered neural search, Gen Answers using RAG technology, and best practices for AI-ready content. Learn how AI can revolutionize your knowledge management system.
Posted: 23 Apr 2025 | Published: 23 Apr 2025
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How Telecoms Can Super Charge Their Productivity with Knowledge Management
EBOOK:
Discover how telecoms can boost productivity through effective knowledge management. This eBook explores industry risks and outlines five essential features for modern telecoms, including AI-supported authoring and KCS verification. Learn strategies to streamline operations and enhance customer service by reading the full eBook.
Posted: 09 Mar 2025 | Published: 10 Mar 2025
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Nestlé Improves End-User Experience With Rightanswers
CASE STUDY:
Nestlé UK improved IT support for 10,000 customers using RightAnswers Knowledge Management. The solution reduced service tickets, enabled 80% first-level resolution, and empowered 5,000 monthly users with self-service. Read the case study to learn how to achieve these outcomes for your company.
Posted: 09 Mar 2025 | Published: 10 Mar 2025
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AI Guide for Contact Centers
EBOOK:
This eBook examines AI's role in transforming contact centers via knowledge management, customer experience, and workforce optimization. It discusses AI basics, ethics, and future trends. Discover how chatbots, virtual agents, and sentiment analysis enhance customer service. Read the full eBook to grasp AI's impact on contact centers.
Posted: 09 Mar 2025 | Published: 10 Mar 2025
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Paychex’s Road to Award-Winning KCS™
CASE STUDY:
This case study explores Paychex's journey to implement Knowledge-Centered Service (KCS) for improved knowledge management. It details their strategy, tools, and lessons learned in creating a culture of knowledge across the organization. Learn how Paychex overcame challenges and achieved success by reading this insightful case study.
Posted: 09 Mar 2025 | Published: 10 Mar 2025
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The Power of Personalization in the Contact Center
EBOOK:
This eBook explores the importance of personalization in contact centers, covering its benefits, the role of data, and key technologies like knowledge management and CTI. Learn to meet evolving customer expectations, enhance satisfaction, and foster loyalty through tailored experiences. Discover strategies for implementing personalization.
Posted: 09 Mar 2025 | Published: 10 Mar 2025
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