RESEARCH CONTENT: 61% of surveyed consumers will pay more for products and services if they believe that they will receive a higher standard of customer service, according to research by Webex CPaaS Solutions. So, how can retailers deliver a high standard of service for their customers? Find out in this 26-page report.

Posted: 19 Apr 2024 | Published: 19 Apr 2024

EBOOK: When 75% of consumers report that they prefer to use messaging channels for customer service over other alternatives, it’s critical for companies to prioritize conversational messaging to improve their customer engagement. However, it can be tough knowing where to begin. Dig into this guide to learn more.

Posted: 27 Mar 2023 | Published: 29 Mar 2023

RESEARCH CONTENT: A successful customer experience (CX) includes three elements: resolution, rapport, and relevance, and integrating these are crucial. Download this consumer report to discover the best practices for solving this CX trilemma, and the best ways to excel in all 3 areas.

Posted: 24 Jun 2022 | Published: 24 Jun 2022