WHITE PAPER: Multi-channel’ or ‘omni-channel’ customer contact have been the buzz words for some years now, but how mature is service experience now as a result soaring service expectations in the digital age? Read on to learn how you can get the technology right and gear your processes on the needs of your customers to optimize the omni-channel experience.

Posted: 12 Apr 2023 | Published: 12 Apr 2023

WHITE PAPER: While technology can propel your business forward, it can also add complexity that ultimately prevents you from delivering the optimal customer experience. Read on to learn how you can build a strategic technology roadmap that puts customers at the center of your plans and provides employees with a unified view of the customer experience.

Posted: 11 Apr 2023 | Published: 11 Apr 2023

WHITE PAPER: To maximize ROI in Salesforce, it’s crucial for organizations to establish a clear business vision and use the right tools. Access this white paper for a complete Salesforce implementation checklist to learn how you can access hidden features across Salesforce and build a tailored solution to achieve your business goals.

Posted: 06 Apr 2023 | Published: 06 Apr 2023

WHITE PAPER: In the new era of customer connectivity and personalized experiences, financial services providers face several challenges that require them to take risks and make changes. Read on to learn how personalized relationships in wealth management supported by digital capabilities can create the opportunity to provide higher value to bigger investors.

Posted: 05 Apr 2023 | Published: 05 Apr 2023

WHITE PAPER: In the modern business landscape, the power of service is now touted as a legitimate marketing tool encouraging brand and service advocacy. Read on to learn how embedding the right technology infrastructure can help build and maintain a high performing team that will improve overall customer experience whilst reducing operational costs.

Posted: 04 Apr 2023 | Published: 04 Apr 2023

BLOG: While many businesses are considering moving to Salesforce to get more value out of their data, those efforts will be fruitless unless they start by improving data quality. Read on to understand what defines high-quality data and 3 reasons why it can be useful for your organization, including steps you can take to boost data quality in Salesforce.

Posted: 01 Apr 2023 | Published: 01 Apr 2023

WHITE PAPER: The pandemic caused major changes in how consumers shop. However, as the pandemic restrictions were lifted, online buying and ecommerce didn’t change. Consumers are now buying more online than ever before, and studies have shown that it only takes 3 bad experiences for them to leave a vendor. Read on to learn more and be their vendor of choice.

Posted: 31 Mar 2023 | Published: 31 Mar 2023

BLOG: Customers always judge organizations based on their customer service. If your organization cannot intake customer requests on a 24/7 basis, then you could run the risk of losing business to competitors that do. Now, there is a cloud solution that doesn’t require you to pay individuals to work throughout the night. Read on to learn more about it.

Posted: 31 Mar 2023 | Published: 31 Mar 2023

BLOG: One industry that was hit the hardest during the pandemic was the real estate and property management sectors. Since then, that industry has seen an increase in consumer demand for digital services like remote house viewing, document signing and more. To keep up with this rapid change, businesses must transform quickly. Read on to learn how.

Posted: 30 Mar 2023 | Published: 30 Mar 2023

BLOG: Unfortunately, there is no foolproof change management process a business can follow to create a successful business transformation strategy, and choosing from the 37 or so unique models out there can be daunting. Read this blog to learn how to use the Prosci ADKAR and AIM change management methodologies to guide your work.

Posted: 30 Mar 2023 | Published: 30 Mar 2023

BLOG: As consulting firms frequently mention, there are staggering expenses associated with managing large stores, as well as missed opportunities resulting from inadequate analytics. Read this blog to learn how to plan, apply and enforce your data management strategy.

Posted: 28 Mar 2023 | Published: 28 Mar 2023

WHITE PAPER: How can you better enable your teams to chase leads, close deals, build resilience and drive business growth? Read on to understand the potential of Salesforce Sales Cloud and determine whether it is right for your business, as well as 5 critical elements of every Sales Cloud implementation.

Posted: 23 Mar 2023 | Published: 23 Mar 2023

WHITE PAPER: When all is said and done, customers leave suppliers for just a few reasons. You can categorize all reasons under three main challenges: cost, product quality, and poor service. The easiest to fix and possibly the most impactful is your customer service. Read on to see why personalization in your contact centers can be the answer you need.

Posted: 22 Mar 2023 | Published: 22 Mar 2023

BLOG: Many companies would benefit from a tool that allows them to fully track customer behavior from being generated as a lead, to sales opportunities, and eventually to order processing and revenue tracking. This is known as the “lead to cash” process. If your CRM cannot do this, then it may be time to rethink your approach. Read on to see why.

Posted: 22 Mar 2023 | Published: 22 Mar 2023

BLOG: How can your organization transform traditional operations and innovate to stay competitive in the market? Read this blog post to gain an understanding of the current challenges facing the financial services industry and learn about 7 steps you can take to map out your potential cloud journey to determine the best next step for your business.

Posted: 17 Mar 2023 | Published: 17 Mar 2023

BLOG: By enabling organizations to capture and analyze customer data in one place, CRM drives more effective customer engagement strategies. Access this blog post to learn how different teams across different industries can leverage CRM to increase efficiency and develop sustainable competitive advantages.

Posted: 16 Mar 2023 | Published: 16 Mar 2023

ANALYST REPORT: How are organizations addressing issues like increased complexity, more channels and higher agent churn to deliver the experiences customers expect? Access this analyst report to learn how different vendors are helping companies modernize contact centre operations using digital innovation and AI.

Posted: 14 Mar 2023 | Published: 14 Mar 2023