All Research Sponsored By:GoTo

Improve Your FCR and CSAT Scores with Remote Support and Visual Engagement Technology
BLOG: Remote support with visual engagement can help organizations boost first call resolution and customer satisfaction scores. Learn how this technology empowers faster issue resolution and better customer experiences. Read the full blog post to discover more.
Posted: 14 Jun 2024 | Published: 14 Jun 2024


Can AI Save IT Teams From Becoming Overwhelmed?
INFOGRAPHIC: An international poll of IT decision-makers found 58% of IT team members overall feel overwhelmed. Could artificial intelligence (AI) be the answer? Check out this infographic to find out how AI is affecting the world of IT support.
Posted: 16 May 2024 | Published: 16 May 2024

TOPICS:  .NET

The Complete Guide to Communicating the Business Value of IT Support
WHITE PAPER: If you’re an enterprise IT support leader, proving the value of what you do is always important. When you can’t prove ROI, your credibility plummets, as will your team’s budgets and resources. Read this eBook for guidance to show your leadership team and stakeholders the business value of IT support.
Posted: 16 May 2024 | Published: 16 May 2024

TOPICS:  .NET

How to Identify Metrics and KPIs to Measure IT’s Business Value Contribution
GARTNER RESEARCH REPORT: To capture stakeholders’ attention, CIOs should create metrics that reflect company strategy through contextualized dashboards and KPIs. For more data-informed insights into communicating your IT team’s business value, see the full Gartner report.
Posted: 16 May 2024 | Published: 16 May 2024

TOPICS:  .NET

What Does AI Mean For Your IT Organization?
WHITE PAPER: Discover how AI can streamline your IT operations and empower your team to focus on high-priority tasks. This e-book explores the benefits of AI adoption, including time savings, improved workflows, and enhanced security. Read the full e-book to learn how to leverage AI and drive your business forward.
Posted: 15 May 2024 | Published: 15 May 2024

TOPICS:  .NET

Analyst Infographic: Before & After Impact
INFOGRAPHIC: LogMeIn Rescue, a secure, enterprise-grade remote support solution, touts the business value it offers to its adoptees. But what’s the actual financial benefit customers have achieved? GoTo commissioned Forrester Consulting to conduct a Total Economic Impact study to find out. Check out this infographic to see the results.
Posted: 08 Feb 2024 | Published: 08 Feb 2024

TOPICS:  .NET