All Research Sponsored By:Airkit

E-Commerce Provider Mercato Automates Contact Center Operations at Scale with Airkit
CASE STUDY: Check out this case study to learn how Airkit helped Mercato launch a new digital self-service experience that scaled with customer service operations efficiently.
Posted: 25 Aug 2022 | Published: 25 Aug 2022

TOPICS:  .NET

Crawford and Company Accelerates Enterprise App Development 20x with Airkit's Digital Experience Platform
CASE STUDY: Check out this case study to learn how Airkit's digital experience platform helped Crawford & Company increase conversion rate and customer satisfaction.
Posted: 25 Aug 2022 | Published: 25 Aug 2022

TOPICS:  .NET

First Fidelity Bank Accelerates Time To Market By 8X With A Scalable, Extensible Low-code Platform
CASE STUDY: Check out this case study to learn how First Fidelity bank was able to transform their digital customer experiences and achieve 8x faster than average time to market with the Airkit platform.
Posted: 22 Jul 2022 | Published: 22 Jul 2022

TOPICS:  .NET

Automate Your Customer Experiences
DATA SHEET: Take a look at this data sheet to learn how your organization can offload time-consuming contact center processes by transitioning to digital self-service & discover how the right partner can help you lower your cost to serve while boosting CSAT.
Posted: 22 Jul 2022 | Published: 22 Jul 2022

TOPICS:  .NET

OpenTable Case Study
CASE STUDY: OpenTable is a platform that allows 31 million diners to find and book seats at their favorite restaurants in more than 80 countries. To cut down on contact center costs and reduce customer wait times, they looked to leverage CX automation to reroute calls. Read this case study to see how Airkit helped.
Posted: 02 Nov 2021 | Published: 02 Nov 2021

TOPICS:  .NET

Leveling Up CX in the Insurance Industry
WHITE PAPER: Insurance companies need to pick the right set of tools to build the ideal experience for their customers. The industry itself is moving rapidly towards a digital-first model that prioritizes constant innovation to stay in lockstep with customer expectation. Read this white paper to take your first steps to a digital-first CX.
Posted: 02 Nov 2021 | Published: 02 Nov 2021

TOPICS:  .NET

How Bench Built Data Driven CX with Airkit and Heap
WEBCAST: Today’s customer landscape requires your business to deliver hyper-personalized digital experiences. How can this be done at scale with customers’ ever-evolving expectations? Watch this webinar to learn how Bench, North America’s largest bookkeeping service for SMBs, leveraged data-driven technology to build a modern CX.
Posted: 02 Nov 2021 | Premiered: Nov 2, 2021

TOPICS:  .NET

The 2021 State of Digital Customer Experience Report
EBOOK: To attract and retain customers today, companies across industries must invest in digital CX. Explore this 2021 report to discover 6 critical consumer trends, 5 recommendations for executing seamless digital experiences, and insights into how a digital CX automation platform can help you deliver the service that today’s customers demand
Posted: 28 Oct 2021 | Published: 28 Oct 2021

TOPICS:  .NET

Definitive Guide To Airkit’s Low-Code Platform For Customer Engagement
WHITE PAPER: Access this white paper for a guide to innovating customer experiences across digital platforms. This paper's contents include sections on identifying CX gaps, assessing current CX capabilities, troubleshooting issues with technical complexity and inconsistent analytics, and more.
Posted: 28 Jun 2021 | Published: 28 Jun 2021

TOPICS:  .NET

Leveling Up CX In Consumer Services
WHITE PAPER: The key to success is knowing your customer base as a whole, and knowing each individual customer on a personal level. But, how do you take action on that knowledge? Download this guide to find out, which offers tips on leveling up CX in consumer services.
Posted: 24 Jun 2021 | Published: 24 Jun 2021

TOPICS:  .NET

Digi Tal Nudging: 10 Pract Ical St Eps To Re Imagine Your Digi Tal Experi Ence
WHITE PAPER: Customer retention has quickly become one of the top priorities for every business today. Retaining existing customers, however, is a multi-channel effort that requires a comprehensive strategy that many haven’t put the resources or time into. Use this guide to discover the 10 steps to reimagine your digital experience with digital nudges.
Posted: 23 Jun 2021 | Published: 23 Jun 2021

TOPICS:  .NET

Leveling Up Cx In Financial Services
WHITE PAPER: Customers expect financial institutions, whether they’re a local credit union or the world’s biggest bank, to cater to their preferences without ever having to say what their preferences are. Download this white paper for insight into how financial services organizations are leveling up their CX strategies
Posted: 22 Jun 2021 | Published: 22 Jun 2021

TOPICS:  .NET

The Buyer’s Guide To Low-Code Customer Engagement Platforms
WHITE PAPER: Learn how organizations are using low-code platforms to improve customer engagement, and how you can get started, in this buyer’s guide.
Posted: 22 Jun 2021 | Published: 22 Jun 2021

TOPICS:  .NET

The Inner Circle Guide To Customer Engagement & Personalization
WHITE PAPER: Customer personalization has recently become of great interest to businesses looking to improve their customer experience within the contact center and other service channels. In this 80-page guide, discover your path to successful personalization and customer engagement.
Posted: 18 Jun 2021 | Published: 18 Jun 2021

TOPICS:  .NET