All resources sponsored by:

Aisera

8 Matches
Aisera AI automation holds the promise of new life and excellence for existing ITSM systems
sponsored by Aisera
WHITE PAPER:According to a recent survey, half of the ITSM implementations in place are candidates for replacement in the near term. This paper chronicles the major drivers behind this movement, takes a look at ESM, and explores how Aisera’s AI automation platforms can help delay the need for wholesale replacement. Download now to read more.
Posted: 15 Jun 2021 | Published: 15 Jun 2021
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McAfee - AI Customer Service
sponsored by Aisera
CASE STUDY:McAfee, a computer security software company, was dealing with an overworked support department and was looking for a way to increase the efficiency of their agents by providing a self-service interface for customers. Open up this case study to learn how McAfee was able to solve this challenge and how you can do the same in your organization.
Posted: 14 Jun 2021 | Published: 14 Jun 2021
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Deep Dive into Aisera’s NLP
sponsored by Aisera
WHITE PAPER:Read this white paper for a deeper understanding of how Aisera’s NLP technology underpins an advanced AI virtual assistant able to engage with users in complex multi-turn conversations that include technical requests spanning multiple domains and allows businesses to respond to complex and multi-channel requests in an efficient and timely manner.
Posted: 10 Jun 2021 | Published: 10 Jun 2021
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2021 Strategic Roadmap for Customer Service and Support: 10 Dilemmas
sponsored by Aisera
WHITE PAPER:In this Gartner Strategic Roadmap, you’ll learn how you can develop a 3-year roadmap to deliver high impact business outcomes and superior experiences. Continue reading to discover 10 dilemmas you will face on this journey and explore how your roadmap can address these issues.
Posted: 10 Jun 2021 | Published: 07 Jan 2021
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Dartmouth Case Study
sponsored by Aisera
CASE STUDY:Dartmouth’s IT team wanted a virtual assistant that could answer support requests and limit the strain on IT’s time and resources. Open up this case study to learn more about the AI service desk Dartmouth launched to solve these primary challenges.
Posted: 10 Jun 2021 | Published: 10 Jun 2021
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Zoom IT Case Study
sponsored by Aisera
CASE STUDY:Open up this case study to see why Zoom launched an AI service desk, as well as a conversational AI virtual agent, to provide its employees with unified self-service across company channels, and learn how you can do the same in your organization.
Posted: 09 Jun 2021 | Published: 09 Jun 2021
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A Technical Deep Dive Into AI Service Desk
sponsored by Aisera
WHITE PAPER:This paper takes a technical deep dive into AI service desks, covering current technical challenges, a look at Aisera’s AI service desks, key takeaways, and more.
Posted: 07 Jun 2021 | Published: 07 Jun 2021
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How AI Is Transforming IT Service Desk and Customer Service
sponsored by Aisera
WHITE PAPER:There has been a recent surge of interest in conversational AI platforms that build on all the strengths of AI to help make IT service desk and customer service more efficient. But does it really work, and, if so, how can organizations get started implementing it? Open up this white paper to find the answer to that question and more.
Posted: 04 Jun 2021 | Published: 04 Jun 2021
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