All resources sponsored by:

Medallia Inc

22 Matches
Medallia Inc Video 2
sponsored by Medallia Inc
WEBCAST:For Auto brands, the customer is in the driver’s seat -- and, today more than ever, that means measuring customer engagement across all touchpoints of the car-buying process. Watch this on-demand webinar to learn about the new, innovative CX tools auto brands can leverage to drive multi-channel buying behaviors and increase sales.
Posted: 15 Jun 2021 | Premiered: Jun 15, 2021
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‘Low Fares Done Right’ With Medallia For Digital
sponsored by Medallia Inc
CASE STUDY:Frontier Airlines is focused on delivering a great customer experience, but realized they did not have good enough insight into how their customers felt about their website. Find out how they leveraged Medallia Digital’s Voice of Customer to capture feedback and close the loop in real time, to achieve stunning results.
Posted: 15 Jun 2021 | Published: 15 Jun 2021
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How A Leading Automotive Brand Built A Customer-centric Culture Through Employee Engagement
sponsored by Medallia Inc
CASE STUDY:A leading automotive brand worked closely with Medallia’s employee engagement experts to design an assessment that supported dual goals of improving employee engagement and building a customer-centric culture. Read the case study to learn more about their incredible results.
Posted: 15 Jun 2021 | Published: 15 Jun 2021
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Patient Experience In The Face Of Covid-19
sponsored by Medallia Inc
WHITE PAPER:The pandemic has transformed the patient experience, with a heightened emphasis on safety and a massive expansion in telehealth services. Yet it hasn’t altered the importance of patients’ relationships with their providers. This report offers insights that provider organizations can use to meet their patients’ needs now and in the coming years.
Posted: 15 Jun 2021 | Published: 15 Jun 2021
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Predicting And Saving Detractors Before They Detract, At Enterprise Scale
sponsored by Medallia Inc
CASE STUDY:IBM, a global technology company headquartered in the U.S., was not satisfied with just reacting quickly to resolve negative customer experiences. The enterprise wanted to know if a customer is at risk of becoming dissatisfied before he or she ever gets there. Learn how they did this here.
Posted: 14 Jun 2021 | Published: 14 Jun 2021
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Leveraging Fast, Actionable Feedback To Safely Reopen Resorts
sponsored by Medallia Inc
CASE STUDY:Like other vacation clubs and hotels, Holiday Inn Club Vacations® had to close 29 resorts in March 2020. The Club had to find a way to discover how its members and owners were feeling about travel and safety and what they might be expecting once they arrived at a resort. Find out how they did it here.
Posted: 14 Jun 2021 | Published: 14 Jun 2021
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The Measurable Valueof Investing In Cx
sponsored by Medallia Inc
WHITE PAPER:According to Harvard Business Review, increasing customer retention rates by just 5% has been found to boost profits by a whopping 25% to 95%. Companies of all sizes can see similar boosts in their bottom line – as well as customer loyalty and brand reputation – by investing in the right CX program. Learn more here.
Posted: 11 Jun 2021 | Published: 11 Jun 2021
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The Lego Group Drives Continuous Improvement Using Feedback
sponsored by Medallia Inc
CASE STUDY:The LEGO Group uses the Medallia platform to closely measure customer experience and react quickly with intelligent action. Thousands of employees of The LEGO Group across multiple business areas use Medallia’s intuitive and easy-to-use solution to keep abreast of customer feedback in real-time. Read this case study to learn more.
Posted: 11 Jun 2021 | Published: 11 Jun 2021
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The Restaurant’s Guide To Curbside Commerce
sponsored by Medallia Inc
EBOOK:Text messaging platforms can make it easy for restaurants to quickly deploy and configure texting in a variety of different ways to deliver a fast and seamless curbside pickup experience. Download this guide to curbside commerce to learn more.
Posted: 09 Jun 2021 | Published: 09 Jun 2021
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3 Steps To Winning With Customer Experience
sponsored by Medallia Inc
WHITE PAPER:Download this guide, 3 Steps to Winning with Customer Experience, to learn how the best pharmaceutical companies will win using Operational Customer Experience Management (OCEM).
Posted: 09 Jun 2021 | Published: 09 Jun 2021
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Setting The Standard In Cx For B2B
sponsored by Medallia Inc
WHITE PAPER:To understand why some B2B organizations are navigating CX challenges with great success, while others remain far behind, the Medallia Institute surveyed hundreds of US-based B2B professionals. Download the research to find out which characterizes your organization has and for more details on the key practices that distinguish leaders.
Posted: 09 Jun 2021 | Published: 09 Jun 2021
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Insurance Disrupted: How Customer Experience Can Help Insurers Build Trust And Earn Loyalty
sponsored by Medallia Inc
WHITE PAPER:Regardless of a customer’s age or other personal characteristics, the key to earning her satisfaction and loyalty is trust. Two key pillars of trust, in turn, are effective communication and agility in responding quickly to customers’ changing needs. Learn more in this white paper.
Posted: 04 Jun 2021 | Published: 04 Jun 2021
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The Cmo’s Guide To Customer Experience
sponsored by Medallia Inc
WHITE PAPER:A new Adweek ebook created with Medallia and Deloitte Digital, “The CMO’s Guide to Customer Experience,” breaks down what marketing leaders need to do to ensure their brands can deliver a superior end-to-end experience and make the cut with cautious consumers. Check out the ebook now.
Posted: 04 Jun 2021 | Published: 04 Jun 2021
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Medallia Inc Video 1
sponsored by Medallia Inc
WEBCAST:Join State Farm’s CFO and CDO, Jon Farney and Fawad Ahmad, as they share why customer experience matters and how they’re using real-time feedback to enhance the customer experience, and ultimately grow their business.
Posted: 04 Jun 2021 | Premiered: Jun 4, 2021
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The Executive’s Guide To Life After Digital Transformation
sponsored by Medallia Inc
EBOOK:The customer and employee journey have been forever altered. Digital is now at the heart of almost every brand, and there’s no going back to the way things were. Download this guide to learn more.
Posted: 03 Jun 2021 | Published: 03 Jun 2021
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TOPICS:  .NET

Uses A Data-driven Approach To Improve Guest Satisfaction
sponsored by Medallia Inc
CASE STUDY:Noodles & Company turned to Medallia to help them use data-driven, real-time guest insights to motivate their team and the organization to pivot quickly and make decisions to better serve their guests. Read the case study to learn more.
Posted: 03 Jun 2021 | Published: 03 Jun 2021
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Magic Quadrant For Voice Of The Customer
sponsored by Medallia Inc
ANALYST REPORT:Gartner recognized Medallia as a Leader in its 2020 Magic Quadrant for the Voice of the Customer report. Read the 2020 Gartner Magic Quadrant for Voice of the Customer to see the full results.
Posted: 03 Jun 2021 | Published: 03 Jun 2021
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Increases Sales Performance By Focusing On Customer Experience
sponsored by Medallia Inc
CASE STUDY:With the goal of improving customer experience and retention, Rent-A-Center needed a solution to gather feedback throughout the entire customer journey. Find out how Rent-a-Center leveraged Medallia to achieve a 19% increase in customer growth on a per store average, a 54% increase in NPS, and more.
Posted: 02 Jun 2021 | Published: 02 Jun 2021
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The Retailers’ Guide To Curbside Commerce
sponsored by Medallia Inc
EBOOK:When done right, curbside pickups provide an efficient, convenient and most importantly, contactless experience for both the customer and the business. What will differentiate retailers moving forward is not that they offer curbside pickup, but that they can execute it efficiently. Download the eBook to learn more.
Posted: 02 Jun 2021 | Published: 27 May 2021
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Technology Helps Transform High Risk Interactions To Reveal The Future Of In-restaurant Dining
sponsored by Medallia Inc
WHITE PAPER:Read the guide to learn how tech is helping restaurants and other dining businesses power up to 80% of in-person dining experiences with almost no physical contact, remove non-essential interactions, provide superior sense of safety, and more.
Posted: 01 Jun 2021 | Published: 01 Jun 2021
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Improves Case Efficiency By Prioritizing Customer Feedback
sponsored by Medallia Inc
CASE STUDY:Improving the efficiency with which you resolve customer help requests requires prioritization and automation across the board. Read this case study to find out how 7-Eleven leveraged Medallia to achieve, 600% increase in internal engagement, 93% increase in case efficiency, 2,000+ store support center employees.
Posted: 01 Jun 2021 | Published: 01 Jun 2021
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How Experience Signals Can Drive Your Business Forward
sponsored by Medallia Inc
WHITE PAPER:By capturing experience signals in real time across the customer journey, organizations can quickly identify and resolve issues, increase engagement, and innovate to stay ahead. In this guide, learn how to combine surveys with indirect feedback, operational data, and observed behavior to really understand your customers—and much more.
Posted: 28 May 2021 | Published: 27 May 2021
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TOPICS:  .NET

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