RESEARCH CONTENT:Last year, Ecosystm Research conducted a global study of over 1,000 senior customer service and technology professionals to gain a deeper understanding of initiatives to improve their customer experience—with a concentration on their Knowledge Management solutions. Explore their key findings in this research report.
CASE STUDY:Check out this case study to learn how organizations like Avant can use livepro to consolidate information into a centralized knowledge based, thus eliminating the need to confer with colleagues, resulting in major performance improvements.
CASE STUDY:When leading IT-based service provider, Datacom, wanted to increase the level of consistency in the answers being provided to consumers, they decided to look for a new knowledge management system. Learn about Datacom’s experience and why they selected LivePro’s solution in this case study.
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