All resources sponsored by:

Empirix

7 Matches
Unleashing Business Value with Contact Center Testing
sponsored by Empirix
WHITE PAPER:Now more than ever, contact centers need DevOps practices and a test automation strategy that can ensure end-to-end quality of experience for both agents and customers. Get expert insight on integrating DevOps practices into the contact center and embracing digital innovation for better customer service in this IDC white paper.
Posted: 23 Jun 2020 | Published: 23 Jun 2020
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Empirix Contact Center Assurance Solutions
sponsored by Empirix
WEBCAST:Today’s contact centers are under constant pressure to provide consistent, high-quality experiences for customers. One of the most effective ways to ensure that happens is to use a quality assurance solution. Learn about Empirix’s contact center assurance solutions and the benefits you could achieve by using one in this brief video.
Posted: 23 Jun 2020 | Premiered: Jun 23, 2020
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Ten Tips for Developing a Powerful End-to-End Contact Center Testing Plan
sponsored by Empirix
WHITE PAPER:In order to implement the right testing scenario for your customer experience, first you must fully understand your existing environment. Inside this guide, find 10 tips for developing and planning end-to-end contact center testing.
Posted: 22 Jun 2020 | Published: 22 Jun 2020
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The Future of IVR Service Assurance
sponsored by Empirix
WHITE PAPER:In order to retain customers, enterprises have been using Voice of the Customer (VOC) programs to boost ROI. And now, businesses are shifting to self-service IVR platforms to get the most out of VOC programs. Learn more in this guide.
Posted: 22 Jun 2020 | Published: 22 Jun 2020
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Empirix’s Top Metrics to Achieve Contact Center Assurance
sponsored by Empirix
WHITE PAPER:Download this whitepaper to learn how you can create a comprehensive contact center assurance strategy by aligning some of Empirix’s top metrics with Six Sigma to better accommodate Agile development methodology and provide a top-of-the-line CX.
Posted: 19 Jun 2020 | Published: 19 Jun 2020
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The ROI of a Testing and Monitoring Solution in the Contact Center
sponsored by Empirix
WHITE PAPER:In this customer-centric age, it’s vital to have a testing and monitoring solution that can provide a complete view of how customers experience voice, video and other channels. Explore the cost savings you could experience with a monitoring solution in this white paper.
Posted: 19 Jun 2020 | Published: 19 Jun 2020
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How to Tame CX Disruption
sponsored by Empirix
WEBCAST:How can you minimize risk, accelerate release cycles, reduce costs and consistently deliver a quality customer experience? Find out in this webinar, which explores how to tame CX disruption with automated, collaborative testing.
Posted: 18 Jun 2020 | Premiered: Jun 18, 2020
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