All resources sponsored by:

Contegix

6 Matches
The Key to Updating Your Legacy Infrastructure
sponsored by Contegix
EGUIDE:In this eGuide, discover the best solution for updating your legacy infrastructure, and learn how countless others have been able to solve their own unique pain points with the cloud, converged infrastructure, and more.
Posted: 30 Aug 2019 | Published: 30 Aug 2019
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How to Integrate a Content Personalization Engine
sponsored by Contegix
EGUIDE:A key aspect of the digital experience is getting the right content to the right person at the right time, and a content personalization engine can help. In this guide, explore the benefits of a content personalization engine and review 5 steps for integrating a content personalization engine into your existing CMS.
Posted: 29 Aug 2019 | Published: 26 Aug 2019
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5 Ways to Boost Your ITSM Strategy
sponsored by Contegix
EGUIDE:Jump into this E-Guide to learn five ways to shift your ITSM strategy from a reactive model to business-aligned.
Posted: 08 Aug 2019 | Published: 08 Aug 2019
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Top 8 Critical Members of a Drupal Team
sponsored by Contegix
RESOURCE:Drupal, a free and open-source content management framework, is a wise choice for building the sites and apps your organization needs to accomplish business goals. Jump into this booklet to learn about the various roles required for Drupal success, including Site Builder, Designer, Drupal Developer, and more.
Posted: 31 Jul 2019 | Published: 31 Jul 2019
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The Importance of First Contact Resolution
sponsored by Contegix
WHITE PAPER:Tracking and measuring the performance of service desks isn't always straight forward. That's where First Contact Resolution (FCR) can prove to be a valuable metric. Inside this guide, learn more about FCR – including how to measure it, analyze it, and tie it to employee productivity – and how it can ultimately help to lower total support costs.
Posted: 31 Jul 2019 | Published: 31 Jul 2019
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Outsourced vs. In-House IT Help Desks
sponsored by Contegix
EGUIDE:Inside this E-Guide, learn how to properly weigh the dreaded, but often inevitable IT question – should you use an outsourced IT help desk? Plus, learn how to leverage outsourced IT desks to improve internal and external customer satisfaction.
Posted: 25 Jul 2019 | Published: 25 Jul 2019
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