WHITE PAPER:Don't confuse self-service customer experience with a FAQ though—you need to go beyond that. Read this white paper for a 5-minute guide to taking big steps toward true self-service customer experience.
WHITE PAPER:When NLP, text analytics and machine learning (ML) work together, queries can provide the most accurate solutions we've seen AI produce so far. For more information on AI-powered enterprise search capabilities, read this white paper.
WHITE PAPER:Isn't it convenient when you type "How do I _____?" into Google, and the search engine comprehends your language and responds with contextual answers to your question? Read this white paper to discover if implementing these same NLP technologies could improve CX or IT support in your company.
EBOOK:Discover how to overcome the challenges of knowledge management in increasingly dispersed and complex working environments and find out how to move towards cognitive knowledge management that leverages natural language processing, machine learning, and analytics.
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