All resources sponsored by:

Avtex

24 Matches
CX Technology Could vs. Should
sponsored by Avtex
WEBCAST:The customer experience (CX) marketplace is getting increasingly crowded as the practice becomes more popular (and necessary.) But, are all CX offerings really created equally? Watch this webinar for help bucketing the myriad of CX solutions into 5 separate groups, so you can better decide which type will deliver the results you need.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019
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5 Competencies You Need For CX Innovation
sponsored by Avtex
WEBCAST:The most effective counter to a consumer culture that bases decisions largely on price is developing a customer experience (CX) that truly differentiates your brand from other market noise. In order to deliver an innovative CX, there are 5 keys that you will want to master—watch this webinar to find out what they are and how you can get started.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019
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CX Technology Could vs. Should
sponsored by Avtex
WEBCAST:Begin with your own customer experience definition—watch this webinar to learn how to define your CX needs and then choose the tool that will deliver you the best return.
Posted: 02 Oct 2019 | Premiered: Oct 2, 2019
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CX Design is More than Just Journey Mapping
sponsored by Avtex
VIDEO:View this webinar from Avtex to discover 7 key topics impacting the success of your CX strategy, and learn how optimizing them can lead to better customer experiences.
Posted: 02 Oct 2019 | Premiered: 25 Jul 2018
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CRM and Customer Care Working Together to Drive Customer Satisfaction and Loyalty
sponsored by Avtex
WHITE PAPER:It’s a tag-team effort between a strong CRM solution and involved customer care—read this white paper to learn how to empower your customer relationships by embracing both of these tactics harmoniously.
Posted: 02 Oct 2019 | Published: 02 Oct 2019
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Webinar: The Art and Science Behind Journey Mapping
sponsored by Avtex
VIDEO:Journey maps create a visualization of each step along a customer’s experience while interacting with your brand. Watch this webinar for a demonstration of how journey maps can help organizations uncover improvement opportunities within the customer experience, and inspire long-lasting changes.
Posted: 01 Oct 2019 | Premiered: 01 Oct 2019
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Deliver Great Customer Service with Microsoft Dynamics 365
sponsored by Avtex
WEBCAST:Watch this video to learn how Avtek and Microsoft Dynamics 365 can help you to build an omnichannel, personalized customer experience that raises the bar in busy markets.
Posted: 01 Oct 2019 | Premiered: Oct 1, 2019
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IVR Modernization
sponsored by Avtex
WEBCAST:A modern IVR should be cognitive, speech-enabled and provide agent assist interoperability—watch this video to learn how to bring your IVR strategy into the modern era and represent your brand as intended.
Posted: 30 Sep 2019 | Premiered: Sep 30, 2019
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Navigating the CX Technology Landscape
sponsored by Avtex
VIDEO:View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.
Posted: 30 Sep 2019 | Premiered: 04 Jul 2018
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Embedding CX Design into an Organization
sponsored by Avtex
VIDEO:View this webinar to uncover how to embed CX design into your organization. Uncover the benefits of embedded CX, and discover everything you need to get started with your embedded CX design project.
Posted: 30 Sep 2019 | Premiered: 25 Jul 2018
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Conversational UX: The Why and How of Chat Strategy
sponsored by Avtex
WEBCAST:Watch this webinar to learn how a more conversational UX can create a seamless, 24/7-ready CX and free up your agents for more complex problems.
Posted: 27 Sep 2019 | Premiered: Sep 27, 2019
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CX Technology Could vs. Should
sponsored by Avtex
VIDEO:View this webinar to uncover what your organization should be doing with CX technology. Inside, you'll glean expert insight into today's current CX landscape. Review 4 considerations to take into account when contemplating a CX platform investment, and unlock tips for basing your platform decision.
Posted: 27 Sep 2019 | Premiered: 18 Oct 2018
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Exploring the Potential of Bots and AI on the Modern Organization
sponsored by Avtex
WEBCAST:Conversational AI can offer some very obvious benefits to your contact center and overall CX, but modern bots have more to offer than just low-tier customer service queries. Watch this webinar to explore the potential impact AI-powered bots can have on your customer experience (CX) through several real-world use cases.
Posted: 26 Sep 2019 | Premiered: Sep 26, 2019
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Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST:View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018
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Integrating CRM and Contact Center Technologies to Improve Customer Experience
sponsored by Avtex
WHITE PAPER:View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
Posted: 25 Sep 2019 | Published: 31 Dec 2017
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Exploring Journey Mapping and Its Role in Customer Experience
sponsored by Avtex
WHITE PAPER:Journey mapping is an exercise that can give organizations a comprehensive view of their customer’s experience—and, it’s the latest buzzword spouting from the mouths of CX professionals. Read this white paper to learn the role that journey mapping can play in the larger picture of CX, and how you can master it.
Posted: 24 Sep 2019 | Published: 24 Sep 2019
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InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
sponsored by Avtex
WHITE PAPER:How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.
Posted: 19 Sep 2019 | Published: 31 Dec 2017
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Increase Customer Satisfaction by Focusing on the Citizen Experience
sponsored by Avtex
WHITE PAPER:In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.
Posted: 16 Sep 2019 | Published: 31 Dec 2017
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CRM Special Report
sponsored by Avtex
WHITE PAPER:CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..
Posted: 29 Aug 2019 | Published: 15 Nov 2017
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Ultimate Guide to Member Experience Success
sponsored by Avtex
WHITE PAPER:Desiring competitive differentiation within the crowded financial services sector, many current credit union leaders are realizing that personalized customer experience (CX) is an absolute necessity. Read this white paper for 4 steps toward delivering a stand-out, personalized CX for your customers—and where to find additional help, if you need it.
Posted: 29 Aug 2019 | Published: 29 Aug 2019
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Leveraging Technology to Meet Evolving Customer Expectations
sponsored by Avtex
RESOURCE:There are more ways to interact with customers than ever before, and new methods are surely on their way. This includes chatbot, AI and IoT devices. How well do you understand how to use these to best serve your customers? Read this resource to learn more about these innovations that have the potential to impact your customers' experience.
Posted: 17 Oct 2018 | Published: 17 Oct 2018
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Optimizing the CX Technology Ecosystem 4 Often Overlooked Areas of Innovation
sponsored by Avtex
EBOOK:Customer experience is a niche that is rife with potential for innovation. Read this e-book to learn more about 4 oft-overlooked areas of innovation that benefit customers and employees. Read this e-book to learn more about how you can incorporate these methods to benefit customers and employees.
Posted: 17 Oct 2018 | Published: 31 Dec 2017
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Modern Data Analytics and the Customer: Leveraging Data to Drive Customer Experience Innovations
sponsored by Avtex
WHITE PAPER:In the digital economy, data is invaluable to organizations. Data is used to develop new product or service offerings, make investments, plan go-to-market strategies, and more. Read this white paper to learn how to leverage customer experience KPIs to understand the needs of their customers.
Posted: 16 Oct 2018 | Published: 31 Dec 2017
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Transforming Your Legacy Contact Center Into a Customer Experience Center
sponsored by Avtex
EBOOK:To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization.
Posted: 02 Oct 2018 | Published: 02 Oct 2018
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