All resources sponsored by:

Avtex

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Leveraging Technology to Meet Evolving Customer Expectations
sponsored by Avtex
RESOURCE:There are more ways to interact with customers than ever before, and new methods are surely on their way. This includes chatbot, AI and IoT devices. How well do you understand how to use these to best serve your customers? Read this resource to learn more about these innovations that have the potential to impact your customers' experience.
Posted: 17 Oct 2018 | Published: 17 Oct 2018
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Optimizing the CX Technology Ecosystem 4 Often Overlooked Areas of Innovation
sponsored by Avtex
EBOOK:Customer experience is a niche that is rife with potential for innovation. Read this e-book to learn more about 4 oft-overlooked areas of innovation that benefit customers and employees. Read this e-book to learn more about how you can incorporate these methods to benefit customers and employees.
Posted: 17 Oct 2018 | Published: 31 Dec 2017
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Modern Data Analytics and the Customer: Leveraging Data to Drive Customer Experience Innovations
sponsored by Avtex
WHITE PAPER:In the digital economy, data is invaluable to organizations. Data is used to develop new product or service offerings, make investments, plan go-to-market strategies, and more. Read this white paper to learn how to leverage customer experience KPIs to understand the needs of their customers.
Posted: 16 Oct 2018 | Published: 31 Dec 2017
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CRM as a CX Enabler
sponsored by Avtex
WHITE PAPER:CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.
Posted: 16 Oct 2018 | Published: 16 Oct 2018
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Transforming Your Legacy Contact Center Into a Customer Experience Center
sponsored by Avtex
EBOOK:To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization.
Posted: 02 Oct 2018 | Published: 02 Oct 2018
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InteractionSyn: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
sponsored by Avtex
WHITE PAPER:The burden of providing the near-instantaneous response time your customers demand falls largely on the shoulders of contact center agents. How can your agents thrive under this pressure? Find out how you can turn your contact center into a true customer engagement hub, by improving efficiency, productivity, and overall success.
Posted: 02 Oct 2018 | Published: 02 Oct 2018
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The Importance of Effective Consulting in Modern Contact Centers
sponsored by Avtex
WHITE PAPER:Maintaining an effective contact center that acts as a strength, rather than a weakness, can be difficult. In this white paper, learn about the benefits of partnering with contact enter consultants, and the factors to consider while determining effectiveness and ROI.
Posted: 01 Oct 2018 | Published: 01 Oct 2018
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