All resources sponsored by:

Avtex

13 Matches
A 4-Phased Approach to Delivering Effective Customer Experience During a Crisis
sponsored by Avtex
WHITE PAPER:Download this white paper to explore Avtex’s 4-phased approach to delivering an effective customer experience during a crisis.
Posted: 28 May 2020 | Published: 28 May 2020
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Credit Union Member Experience Success During and After COVID-19
sponsored by Avtex
RESOURCE:What should credit unions be doing and thinking about in terms of Member Experience during COVID-19? Find out in this blog post, which offers tips on how these institutions can best serve employees and communities during this time.
Posted: 20 May 2020 | Published: 20 May 2020
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Exploring Remote Working Solutions to Combat Crisis Situations
sponsored by Avtex
RESOURCE:For a crisis, Avtex suggests implementing a 4-phase approach which includes contact center stabilization, business continuity expansion, CX alignment, and employee experience calibration. Access this resource to learn what each phrase involves and discover how they can work together to maintain normalcy during a crisis.
Posted: 19 May 2020 | Published: 19 Mar 2020
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How to Provide Great Customer Experience as a Remote Workforce
sponsored by Avtex
WHITE PAPER:Working remotely doesn’t require your business to give up certain cornerstones of its brand or compromise performance. In fact, providing your customers with a great customer experience, and everything else your customers expect, is fairly simple. Check out some of these suggestions on how to remain productive and proactive as a remote workforce.
Posted: 19 May 2020 | Published: 24 Mar 2020
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4 Keys to Creating Customer Centricity in the Cloud
sponsored by Avtex
WEBCAST:Watch this webinar for tips on how to build a true culture of customer centricity in your organization and explore some of the key CX trends of 2020.
Posted: 18 May 2020 | Premiered: May 18, 2020
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Exploring Remote Working Solutions to Combat Crisis Situations: Business Continuity Expansion
sponsored by Avtex
RESOURCE:Read this blog post to explore the second step of Avtex’s 4-step approach to reacting to crisis and how you can empower your employees to do their jobs remotely without sacrificing productivity, efficiency or employee satisfaction.
Posted: 18 May 2020 | Published: 18 May 2020
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Avoiding Poor Customer Experiences: Selling Your SLT on a CX Strategy
sponsored by Avtex
RESOURCE:When it comes to upgrades in Customer Experience strategy, oversight and delivery, convincing the relevant Senior Leadership Team (SLT) members that an investment is necessary can be challenging. Read this blog post for expert tips on how to sell your SLT on a CX strategy.
Posted: 15 May 2020 | Published: 15 May 2020
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Innovative Communication Strategies for Healthcare Organizations Combating COVID-19
sponsored by Avtex
RESOURCE:Download this blog post for a list of updates and recommendations healthcare providers can leverage to optimize communication with patients and other care organizations during the pandemic.
Posted: 15 May 2020 | Published: 15 May 2020
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5 Competencies You Need For CX Innovation
sponsored by Avtex
WEBCAST:The most effective counter to a consumer culture that bases decisions largely on price is developing a customer experience (CX) that truly differentiates your brand from other market noise. In order to deliver an innovative CX, there are 5 keys that you will want to master—watch this webinar to find out what they are and how you can get started.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019
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Navigating the CX Technology Landscape
sponsored by Avtex
VIDEO:View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.
Posted: 30 Sep 2019 | Premiered: 04 Jul 2018
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Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST:View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018
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Optimizing the CX Technology Ecosystem 4 Often Overlooked Areas of Innovation
sponsored by Avtex
EBOOK:Customer experience is a niche that is rife with potential for innovation. Read this e-book to learn more about 4 oft-overlooked areas of innovation that benefit customers and employees. Read this e-book to learn more about how you can incorporate these methods to benefit customers and employees.
Posted: 17 Oct 2018 | Published: 31 Dec 2017
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Transforming Your Legacy Contact Center Into a Customer Experience Center
sponsored by Avtex
EBOOK:To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization.
Posted: 02 Oct 2018 | Published: 02 Oct 2018
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