All resources sponsored by:

British Telecommunications PLC

20 Matches
Using AI to Augment Humans and Redesign Operations
sponsored by British Telecommunications PLC
WHITE PAPER:Some people may think the adoption of AI and machine learning could lead to mass unemployment, but it can actually be used to make human jobs more meaningful. In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact center.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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Customer Experience 2019: What's Hot and What's Not?
sponsored by British Telecommunications PLC
WHITE PAPER:The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this white paper to learn more about the 3 trends causing CX volatility, and discover how to avoid the impending storm.
Posted: 18 Jan 2019 | Published: 18 Jan 2019
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Why Transformation can be Risky for Call Centers
sponsored by British Telecommunications PLC
WHITE PAPER:Learn about a cloud communications suite that is designed to give you voice, video, email and web interactions that can integrate with your existing CRM system and legacy call center platforms.
Posted: 17 Jan 2019 | Published: 17 Jan 2019
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Helping Etihad Airways' Contact Centres Work in Perfect Harmony
sponsored by British Telecommunications PLC
CASE STUDY:Read this white paper to learn about Ethiad Airways' experience updating their contact center, and find out how joining the 3 contact centers helped improve productivity by 75%.
Posted: 17 Jan 2019 | Published: 17 Jan 2019
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Deliver a Better Customer Experience Without Paying the Price
sponsored by British Telecommunications PLC
WHITE PAPER:Cloud contact centers can improve the customer experience and cut costs, so what's stopping you? In this white paper, gain expert insight necessary in overcoming the 3 common challenges of moving to a cloud contact center, and learn how to get started.
Posted: 16 Jan 2019 | Published: 16 Jan 2019
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The Real ROI of Moving to a Cloud Contact Center
sponsored by British Telecommunications PLC
WHITE PAPER:Is a cloud-based contact centre worth the investment? For many companies, ROIs hold the answer. In this white paper, learn how to calculate your ROI, and discover the benefits of moving to a cloud-based contact center.
Posted: 15 Jan 2019 | Published: 15 Jan 2019
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Balance the Risk and Reward of the Cloud Exec Summary
sponsored by British Telecommunications PLC
WHITE PAPER:In this quick article, discover how companies across the globe are tackling the latest cloud challenges – including multi-cloud management, advanced cloud security threats, and more.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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Mastering Multi-Cloud Management
sponsored by British Telecommunications PLC
WHITE PAPER:Whether its user experience, security, or network challenges, find out what it takes to take your multi-cloud strategy by the horns.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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4 Steps to Creating the Ideal Cloud-Ready Network
sponsored by British Telecommunications PLC
WHITE PAPER:Businesses today are accelerating, responding to the need to be more agile and react faster. As a result, the cloud is appealing to many organizations, a way to boost flexibility, innovation, and availability. Discover 4 steps to building a cloud-ready network.
Posted: 14 Nov 2018 | Published: 14 Nov 2018
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Balance the Risks and Rewards of the Cloud eBook
sponsored by British Telecommunications PLC
WHITE PAPER:In this detailed guide, learn about three of the most common challenges associated with a move to the cloud, and how to solve them – including making the correct technology choices, adjusting network capabilities, and more
Posted: 14 Nov 2018 | Published: 14 Nov 2018
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The Age of the Multi-Cloud is Here
sponsored by British Telecommunications PLC
RESOURCE:It's impossible to deny the cloud's influence on all aspects of business, and yet, 49% of organizations are delaying cloud deployment due to a cybersecurity skills gap. Find out how to take a holistic approach to cloud security so you can effectively protect your whole environment and reduce risks.
Posted: 13 Nov 2018 | Published: 13 Nov 2018
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Don't Let Security Cloud your Views on Digital Transformation
sponsored by British Telecommunications PLC
RESOURCE:Discover what you need to know to dispel the myths around how to move to the cloud securely.
Posted: 12 Nov 2018 | Published: 12 Nov 2018
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Five Tips on How to Master Multi-Cloud Management
sponsored by British Telecommunications PLC
WHITE PAPER:In this quick guide, read through five tips for assembling a cloud management strategy that can strike a balance between innovation and control.
Posted: 12 Nov 2018 | Published: 12 Nov 2018
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Balancing Security and Digital Transformation
sponsored by British Telecommunications PLC
EBRIEF:This e-brief examines security across three domains—cloud, compliance, and cyber threats—and makes recommendations that can help CISOs and their companies make security integral to the business. Read on to learn more.
Posted: 18 Sep 2018 | Published: 18 Sep 2018
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Helping Noble Group to Secure its Global Network
sponsored by British Telecommunications PLC
CASE STUDY:The Noble Group, a Hong Kong-based global banking company needed to maintain their highest standards of network security. Since their whole business revolved around real-time, online global trading, it was crucial to have a secure and dependable network. Read on to learn about the security services they implemented.
Posted: 17 Sep 2018 | Published: 17 Sep 2018
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Building Nation-Level Defenses to Fight Cybercrime
sponsored by British Telecommunications PLC
RESOURCE:Download this resource learn about a defensive strategy to protect your organization's assets and fight cybercrime, today.
Posted: 14 Sep 2018 | Published: 14 Sep 2018
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How We Stay Ahead of a Changing Threat Landscape
sponsored by British Telecommunications PLC
RESOURCE:The security threat landscape is confusing and changing rapidly – there's so much out there, how do you understand where the true risks are? In this article, learn about how British Telecommunications is responding to the changing threat landscape and how you can apply this to your organization.
Posted: 14 Sep 2018 | Published: 14 Sep 2018
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The 5 Toughest GDPR Challenges to Overcome
sponsored by British Telecommunications PLC
RESOURCE:Technology can advance your business through the future, but it also provides the largest barrier to meeting GDPR compliance. Read on to explore the 5 common security challenges you need to overcome to meet GDPR compliance requirements.
Posted: 13 Sep 2018 | Published: 13 Sep 2018
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Securing the Cloud Adoption Journey
sponsored by British Telecommunications PLC
RESOURCE:The adoption of hybrid and cloud networks brings about new security risks. If security is to be maintained within these environments, a list of obstacles must be overcome. Download this resource to discover the 5 core obstacles that often prevent businesses from securing their cloud environments.
Posted: 13 Sep 2018 | Published: 13 Sep 2018
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It's Time to Make Security Integral to Your Business
sponsored by British Telecommunications PLC
RESOURCE:No system or network is 100% secure. Attacks can happen to anyone, or any business, at any time. Find out how you can make security central to your business, and protect it against the likely threats that it will encounter.
Posted: 11 Sep 2018 | Published: 11 Sep 2018
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