All resources sponsored by:

British Telecommunications PLC

9 Matches
It's Good to Talk Even in a High Tech World
sponsored by British Telecommunications PLC
WHITE PAPER:View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.
Posted: 07 Jun 2019 | Published: 07 Jun 2019
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The Latest SD-WAN and Cyber Security Services for Good Cloud App Support
sponsored by British Telecommunications PLC
CASE STUDY:When IXOM, a chemicals manufacturing and distribution company in Australia and New Zealand, needed to upgrade their SD-WAN and cybersecurity managed services, they chose to partner with British Telecommunications. Learn why they chose BT in this case study.
Posted: 29 Mar 2019 | Published: 29 Mar 2019
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Securing Your Business Amid Cloud Migration
sponsored by British Telecommunications PLC
RESOURCE:Learn about a new way to tackle cybercriminals in this resource, and find out how you can stay protected when completing your move to the cloud.
Posted: 27 Mar 2019 | Published: 27 Mar 2019
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Using AI to Augment Humans and Redesign Operations
sponsored by British Telecommunications PLC
WHITE PAPER:Some people may think the adoption of AI and machine learning could lead to mass unemployment, but it can actually be used to make human jobs more meaningful. In this white paper, find out how machine learning and AI can be used to improve human performance and help redesign operations in a contact center.
Posted: 21 Jan 2019 | Published: 21 Jan 2019
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Customer Experience 2019: What's Hot and What's Not?
sponsored by British Telecommunications PLC
WHITE PAPER:The next 12 months are going to be turbulent for businesses looking to improve their overall CX, according to Dr. Nicola Millard, head of customer insight and futures at British Telecommunications. Download this white paper to learn more about the 3 trends causing CX volatility, and discover how to avoid the impending storm.
Posted: 18 Jan 2019 | Published: 18 Jan 2019
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Why Transformation can be Risky for Call Centers
sponsored by British Telecommunications PLC
WHITE PAPER:Learn about a cloud communications suite that is designed to give you voice, video, email and web interactions that can integrate with your existing CRM system and legacy call center platforms.
Posted: 17 Jan 2019 | Published: 17 Jan 2019
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Helping Etihad Airways' Contact Centres Work in Perfect Harmony
sponsored by British Telecommunications PLC
CASE STUDY:Read this white paper to learn about Ethiad Airways' experience updating their contact center, and find out how joining the 3 contact centers helped improve productivity by 75%.
Posted: 17 Jan 2019 | Published: 17 Jan 2019
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Deliver a Better Customer Experience Without Paying the Price
sponsored by British Telecommunications PLC
WHITE PAPER:Cloud contact centers can improve the customer experience and cut costs, so what's stopping you? In this white paper, gain expert insight necessary in overcoming the 3 common challenges of moving to a cloud contact center, and learn how to get started.
Posted: 16 Jan 2019 | Published: 16 Jan 2019
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The Real ROI of Moving to a Cloud Contact Center
sponsored by British Telecommunications PLC
WHITE PAPER:Is a cloud-based contact centre worth the investment? For many companies, ROIs hold the answer. In this white paper, learn how to calculate your ROI, and discover the benefits of moving to a cloud-based contact center.
Posted: 15 Jan 2019 | Published: 15 Jan 2019
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