All resources sponsored by:

Concentrix

12 Matches
Transforming Millennial Workforce Woes to Wows
sponsored by Concentrix
DATA SHEET:Download this infographic to discover how Concentrix's instant application and eCoaching platforms can help your organization understand, engage, and retain your millennial workforce.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
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Tech Trends 2019
sponsored by Concentrix
RESOURCE:A thriving organization will want to be ahead of the curve and incorporate as much business intelligence as possible. Read this collection of 2019 tech predictions for a glimpse of what might be coming around the bend.
Posted: 20 Feb 2019 | Published: 31 Jan 2019
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TOPICS:  Data Analytics

Digitizing Communications for Better Customer Engagement
sponsored by Concentrix
WHITE PAPER:When it comes to customer engagement, you should be able to proactively notify customers, via messaging, text, email, or blended communication channels— and do so in a personalized way. Learn how you can start digitizing customer engagement so that your business is always reachable in this white paper.
Posted: 04 Feb 2019 | Published: 04 Feb 2019
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Self Service Soars, Increasing Customer Satisfaction
sponsored by Concentrix
RESOURCE:Download this guide to learn how your organization can do self-service the right way by giving customers the quick and easy resolution they expect.
Posted: 01 Feb 2019 | Published: 01 Feb 2019
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Recommendation Metrics: Which One Should You Recommend?
sponsored by Concentrix
EBOOK:The net promoter score (NPS) schism has begun, leaving many businesses asking if their NPS is overhyped—and unreliable. In this e-book, learn about the NPS divide, and how digital disruption is changing the one-size-fits-all model of existing CX measurement tools.
Posted: 11 Jan 2019 | Published: 11 Jan 2019
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Customer Effort: 5 Principles to Live By
sponsored by Concentrix
RESOURCE:With the digital revolution facing all industries, the number of options available to customers navigating problem-solving is staggering. Inside, find out how your organization can make the best impression on customers by infusing AI, RPA and machine learning into your CX ecosystem.
Posted: 11 Jan 2019 | Published: 10 Jan 2019
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How to Become a CX Superhero: All You Need to Know
sponsored by Concentrix
EGUIDE:If your VOC program is falling flat, you are not alone. CX teams are often too small and bogged down with administrative tasks to spend as much time as they need on customers. This e-book will teach you how to free up your CX team to do what is really important for your business – maintaining CRM.
Posted: 09 Jan 2019 | Published: 01 Jan 2019
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CX Program Success: Understanding the REAL Role of VOC Software
sponsored by Concentrix
EBOOK:Many CX pros have incorrect or misaligned expectations on what VOC software will achieve for a business and/or are overwhelmed when it comes to detailing requirements for their software needs. This isn't helped by the sea of vendors and software products overwhelming the market. Read this eBook to learn how to get the most out of VOC.
Posted: 17 Dec 2018 | Published: 30 Nov 2018
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How to Make Every Survey a Top Customer Experience
sponsored by Concentrix
WHITE PAPER:Read this white paper to learn the 4 elements of a brand-building survey program. When you put these 4 pieces in place, your surveys can become powerful experiences that deepen – rather than damage – your customer's relationship with your brand.
Posted: 17 Dec 2018 | Published: 30 Nov 2018
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The Action Gap: What's Causing All the Disappointment in your VOC Program and How to Fix it
sponsored by Concentrix
WHITE PAPER:Sentiment around voice of the customer (VOC) software has changed from enthusiasm to disappointment due to their continued failure to deliver on promised ROIs. Download this guide to uncover 4 steps to help deliver on missing ROIs and improve the overall customer experience.
Posted: 17 Dec 2018 | Published: 17 Dec 2018
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Enabling Self-Service with Virtual Assistants
sponsored by Concentrix
VIDEO:Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.
Posted: 07 Dec 2018 | Premiered: 25 Dec 2018
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VOC and Culture Change: Cracking the Code
sponsored by Concentrix
VIDEO:In this webinar, learn 7 valuable tips from Gina Massa, Senior Director of CX insights at Concentrix, for developing a culture that uses customer feedback to differentiate on experiences.
Posted: 26 Nov 2018 | Premiered: 26 Nov 2018
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