All resources sponsored by:

Serviceaide

26 - 50 of 66 Matches
Leverage A Virtual Agent For Maximum Impact
sponsored by Serviceaide
PRODUCT OVERVIEW:This paper showcases one of Serviceaide’s newest virtual agents, Luma, and the features and capabilities it can provide to an organization. Download now to learn more.
Posted: 13 Jul 2021 | Published: 13 Jul 2021
Get This Now


Not Everyone Needs a Cadillac
sponsored by Serviceaide
WHITE PAPER:Why are so many IT service desks tools getting overly complicated and costly? This paper explains how IT teams can go back to the basics with ITSM tools, the benefits of upgrading to a SaaS model, what to look for in your next ITSM solution, and more. Download now to get started.
Posted: 12 Jul 2021 | Published: 12 Jul 2021
Get This Now


Building a Better Tomorrow: IT Automation & Virtual Agents
sponsored by Serviceaide
WHITE PAPER:IT admins are finding themselves overwhelmed and overworked. This paper dives into the history of how our service desks have reached this point, and why IT automation and virtual agents are the next step in this new world of innovation and consumer expectations. Open now to take a look.
Posted: 09 Jul 2021 | Published: 09 Jul 2021
Get This Now


Lacking SLA monitoring and difficulty in ORGANIZATION preparing reports, BRK Environmental selected a Service Management tool that would better meet the company’s demands.
sponsored by Serviceaide
CASE STUDY:BRK Environmental, a private sanitation company, was lacking SLA monitoring and IT services. Open up this case study to see what solutions they implemented to solve this issue, and learn how you can do the same in your organization.
Posted: 08 Jul 2021 | Published: 08 Jul 2021
Get This Now


You Can Easily Improve Citizen Or Resident Service Requests And Save Money
sponsored by Serviceaide
DATA SHEET:Local governments are increasingly seeking new technologies that will help them meet the needs of their citizens, while maintaining government standards and adhering to tight budgets. Open up this paper to see how to improve citizen or resident service requests and save money with virtual agents for service desks and POB platforms.
Posted: 08 Jul 2021 | Published: 08 Jul 2021
Get This Now


How to Prepare IT Service Management for Next Generation Technology
sponsored by Serviceaide
WHITE PAPER:Machine learning and virtual assistants have risen in popularity over the past few years, but it’s important to take a practical approach when implementing it in your organization. Open up this eBook for some steps you can take when considering the next generation of ITSM platforms with AI technology.
Posted: 07 Jul 2021 | Published: 07 Jul 2021
Get This Now


For Effective Service Management, You Can’t Afford NOT to Have A Virtual Agent
sponsored by Serviceaide
PRODUCT OVERVIEW:At this point, the majority of enterprises have a chatbot or virtual assistant in place, or, at the very least, an initiative to deploy one. To not have either puts them at risk of falling behind. This paper dives into the importance of deploying a virtual agent and how to find the right fit for your business needs. Download now to get started.
Posted: 06 Jul 2021 | Published: 06 Jul 2021
Get This Now


Herning Municipality Improves Support Agent and Customer Access to Knowledge Articles
sponsored by Serviceaide
CASE STUDY:Herning Municipality’s IT team found that their current service desk solution was not integrated with their primary service desk, which made the knowledge search process overly time-consuming. Open up this case study to see what platforms the IT team implemented to solve this problem, and learn how you can do the same in your organization.
Posted: 02 Jul 2021 | Published: 02 Jul 2021
Get This Now


Alpargatas gains efficiency by implementing a Service Management tool capable of supporting processes and flows
sponsored by Serviceaide
CASE STUDY:In this case study, see how Alpargatas gained efficiency by implementing a Service Management tool capable of supporting their processes and workflows. Open now to take a look at key challenges they faced, the solutions they implemented, and final results.
Posted: 02 Jul 2021 | Published: 02 Jul 2021
Get This Now


FUJITSU adopts Serviceaide Intelligent Service Management to get real-time visibility into incidents that can impact the business.
sponsored by Serviceaide
CASE STUDY:Fujitsu’s service desk needed a change. Open up this case study see why Demian Quirino, Fujitsu’s IT manager, chose Serviceaide’s Intelligent Service Management platform to lead that change, and learn how you can do the same in your organization.
Posted: 01 Jul 2021 | Published: 01 Jul 2021
Get This Now


Academy Bank Streamlines Service Management, Purchasing, and Change Management with ITIL-based Automation
sponsored by Serviceaide
CASE STUDY:Open up this case study to read up on Academy Bank’s service desk dilemma, the solution they chose, and the final results they received from their new Point of Business platform.
Posted: 30 Jun 2021 | Published: 30 Jun 2021
Get This Now


Gemdale Property uses Serviceaide's Virtual Service Agent, Luma, to serve their community. Luma uses natural language processing and machine learning technology to provide users with a better residential community service experience.
sponsored by Serviceaide
CASE STUDY:Gemdale, a real estate and property information solution provider, wanted to use AI technology to improve their customer service, reduce costs, and increase efficiencies. Open up this case study to see why they turned to Serviceaide for a virtual service agent to help solve these key challenges, and see how you can do the same in your organization.
Posted: 29 Jun 2021 | Published: 29 Jun 2021
Get This Now


Hot Vendors in Conversational AI, 2020
sponsored by Serviceaide
RESEARCH CONTENT:This white paper takes a peek into four conversational AI vendor’s platforms to see how they are making a difference in the market. Open now to take a look at an in-depth view of their products, as well as an overview of conversational AI, key trends, the rise of virtual agents, and more.
Posted: 28 Jun 2021 | Published: 28 Jun 2021
Get This Now


24x7 Customer Service Without Additional Headcount
sponsored by Serviceaide
WHITE PAPER:The experience you provide your customers can be as valuable as the product you offer. The IT service desk perfectly demonstrates how understanding customer needs, digitizing processes, and offering a strong support team is key, but it can get expensive. Open up this white paper to see how to refine the customer experience, without the extra cost.
Posted: 28 Jun 2021 | Published: 28 Jun 2021
Get This Now


Global electronics manufacturer provides a reliable, fast communication channel for modern workers
sponsored by Serviceaide
CASE STUDY:An electronics manufacturer’s IT team was already using an ISM platform to help with daily operations, but they felt that there might be an even better method out there that could help accelerate the fulfillment of service requests and other questions. Open up this case study to see what solutions the organization implemented to help.
Posted: 28 Jun 2021 | Published: 28 Jun 2021
Get This Now


2021: Why Enterprise Service Management Is Still A Hot Topic
sponsored by Serviceaide
WHITE PAPER:In a paper by Enterprise Management Associates, over 85% of organizations say they are using enterprise service management (ESM) tools in some capacity and that will only continue to grow in 2021.Open up this paper to uncover five trends that are keeping ESM relevant, a snapshot of ESM use cases, key statistics, and more.
Posted: 28 Jun 2021 | Published: 28 Jun 2021
Get This Now


Atlas Schindler Elevators has upgraded its Service ORGANIZATION Desk for a transformation in call support and request fulfillment.
sponsored by Serviceaide
CASE STUDY:Atlas Schindler Elevators wanted to upgrade to a new ITSM tool that offered the most up-to-date features in the market while improving their customer experience. Open up this case study to see why they partnered with Serviceaide to implement an ISM solution, and follow along beyond implementation to see the final results of their efforts.
Posted: 25 Jun 2021 | Published: 25 Jun 2021
Get This Now


How To Find The Latest And Greatest ITSM/ESM Platform That Will Cost Less But Save You Time And Money
sponsored by Serviceaide
INFOGRAPHIC:This infographic covers a few things to consider when looking for your next ITSM/ESM platform with AI capabilities, taking a deep dive into virtual agents and why they may be able to save your organization both time and money.
Posted: 25 Jun 2021 | Published: 25 Jun 2021
Get This Now


You Don't Just Want Answers, You Want the Right Answers!
sponsored by Serviceaide
WEBCAST:Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.
Posted: 12 Jun 2020 | Premiered: Feb 6, 2020
Get This Now


Nurture And Develop Your Virtual Agent’s Career
sponsored by Serviceaide
WHITE PAPER:Many customer support agents are overworked and overburdened with around the clock support, management headaches, and budget constraints. As a result, businesses are considering hiring digital staff to help ease the load. Learn more about the future of virtual agents in IT in this guide.
Posted: 12 Jun 2020 | Published: 12 Jun 2020
Get This Now


2 Real World Case Studies for Intelligent Virtual Agents
sponsored by Serviceaide
WHITE PAPER:As the never-ending pressure to lower IT costs builds, enterprises are seeing how a shift to intelligent Virtual Agents meets customer demands at a far lower cost. In this report, learn about the real-world applications of Virtual Agents.
Posted: 11 Jun 2020 | Published: 11 Jun 2020
Get This Now


Real World Case Studies for Intelligence Virtual Agents
sponsored by Serviceaide
VIDEO:The demands for customer support grow exponentially every day. To bridge the gap between the supply and demand of customer support, enterprises are implementing intelligent Virtual Agents. Learn more in this 2-minute video.
Posted: 11 Jun 2020 | Premiered: 11 Jun 2020
Get This Now


Digital Transformation: Reduce Barriers to Employee Productivity with Enterprise Service Management
sponsored by Serviceaide
WHITE PAPER:ITSM strategies grow more and more efficient thanks to steady adoption of key Agile and DevOps principles. Dive into this white paper to learn how enterprise service management tools can impact other areas of the business – not just IT.
Posted: 11 Jun 2020 | Published: 11 Jun 2020
Get This Now


5 Reasons to Make Virtual Agent Adoption a Priority
sponsored by Serviceaide
WEBCAST:Watch this brief video to explore the top 5 reasons for making virtual agent adoption a priority in your organization today.
Posted: 10 Jun 2020 | Premiered: Jun 10, 2020
Get This Now


The Must-Have Guide To Selecting An Intelligent Virtual Agent
sponsored by Serviceaide
RESOURCE:Having an intelligent virtual agent to solve end users’ issues in a timely manner is more important ever amid the increase of remote work. In this infographic, explore some of the key features to look for as you select your AI-powered, purpose-built virtual agent.
Posted: 09 Jun 2020 | Published: 09 Jun 2020
Get This Now


26 - 50 of 66 Matches
Page: 1 3 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info  | Cookie Preferences