All resources sponsored by:

NICE & Converge One

5 Matches
Automation Centers of Excellence
sponsored by NICE & Converge One
WHITE PAPER:Inside this white paper, learn more about automation Centers of Excellence – including criteria to help decide if assembling a CoE is a worthwhile investment for your company.
Posted: 08 Aug 2019 | Published: 08 Aug 2019
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Unpacking the True Value of Desktop Automation
sponsored by NICE & Converge One
WHITE PAPER:A key digital transformation technology, desktop automation is designed to work hand-in-hand with human employees and give them the means to focus on high-value tasks. Dive into this report to take a closer look underneath the hood of desktop automation deployments.
Posted: 08 Aug 2019 | Published: 08 Aug 2019
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NEVA Distinguishing Capabilities Ensuring Desktop Automation Success at Scale
sponsored by NICE & Converge One
WHITE PAPER:In this white paper, discover the 12 capabilities that distinguish intelligent and robust desktop automation technology from the market hype.
Posted: 07 Aug 2019 | Published: 07 Aug 2019
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How Analytics is Adapting to a Changing Customer Service Paradigm
sponsored by NICE & Converge One
WHITE PAPER:Read this white paper to learn how you can reap the full benefits of the customer journey, and create a feedback loop that continuously improves the customer experience you deliver.
Posted: 05 Aug 2019 | Published: 05 Aug 2019
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The Missing Metric in Your Customer Experience Measurement Program
sponsored by NICE & Converge One
WHITE PAPER:Customer Journey Solutions (CJS) delivers a Journey Excellence Score designed to measure customer experience (CX) quality from the perspective of the customer journey. Read this white paper to learn more about the Journey Excellence Score and how it can help you utilize omnichannel analytics to improve overall CX.
Posted: 02 Aug 2019 | Published: 02 Aug 2019
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