WHITE PAPER:A key digital transformation technology, desktop automation is designed to work hand-in-hand with human employees and give them the means to focus on high-value tasks. Dive into this report to take a closer look underneath the hood of desktop automation deployments.
WHITE PAPER:Customer Journey Solutions (CJS) delivers a Journey Excellence Score designed to measure customer experience (CX) quality from the perspective of the customer journey. Read this white paper to learn more about the Journey Excellence Score and how it can help you utilize omnichannel analytics to improve overall CX.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.