All resources sponsored by:

Vonage

24 Matches
Communication is Key to Remote Work: Empower Your Virtual Employees and Unlock Your Team’s Potential
sponsored by Vonage
EBOOK:Cloud-based communications can help employees easily access and share information with each other and with customers—no matter where, or how, or on what device they choose to work. In this e-book, explore diverse examples of how companies are moving forward to enable employees to seamlessly work from home with the help of unified communications.
Posted: 17 Jun 2020 | Published: 17 Jun 2020
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Are Your Contact Centre Agents Behaving Properly?
sponsored by Vonage
WHITE PAPER:Call centers have become crucial to many business efforts, yet it can be hard to actually monitor every agent. Instead of using inconsistent, time-consuming, and limited human resources for this task, AI advances have empowered speech analytics that allow you to replace these steps with automated workers. Learn about it in this white paper.
Posted: 16 Apr 2020 | Published: 16 Apr 2020
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A Practitioner’s Guide to Sustainable Customer Experience in the Contact Center
sponsored by Vonage
WHITE PAPER:While digital interactions are on the rise, the contact center continues to play a significant role in building and maintaining a brand’s reputation. Download this white paper for practical tips on how to deliver a great customer experience in the contact center
Posted: 15 Apr 2020 | Published: 15 Apr 2020
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Vonage Business Cloud Offers Midmarket Cloud-Native UCaaS
sponsored by Vonage
EGUIDE:Historically, Vonage has had 2 UCaaS services: Vonage Essentials for the SMB market and Vonage Premier for larger companies. However, Vonage recently announced a new service, Vonage Business Cloud (VBC), which will target midmarket customers. Download this e-guide to learn more about VBC.
Posted: 09 Apr 2020 | Published: 09 Apr 2020
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UCaaS: Everything You Need to Know
sponsored by Vonage
EGUIDE:Cloud adoption is ramping up, and the UC market is no exception. As on-premises communications hardware reaches end of life and organizations look for ways to improve productivity and agility, moving to UCaaS is no longer a matter of if but when. Download this e-guide to learn everything you need to know about UCaaS.
Posted: 03 Apr 2020 | Published: 01 Apr 2020
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UCaaS vs. CPaaS: How the Platforms Differ
sponsored by Vonage
EGUIDE:As enterprises make the move to cloud-based communications platforms, they will have to choose which model best suits their business needs. Both UCaaS and CPaaS offer many of the core communications services. However, they diverge on how they provide service. Download this e-guide to explore key differences between UCaaS and CPaaS.
Posted: 02 Apr 2020 | Published: 02 Apr 2020
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How to Integrate Mobile UC Into Your Digital Transformation Plans
sponsored by Vonage
EGUIDE:An increasing amount of people are working remotely in today’s workforce. Therefore, a successful UC mobility strategy must cater to these remote workers, take advantage of mobile-first applications and incorporate video communications. Download this e-guide to learn more.
Posted: 01 Apr 2020 | Published: 01 Apr 2020
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Evaluate team collaboration tools to increase productivity
sponsored by Vonage
EGUIDE:Download this expert guide for advice on choosing a collaboration tool, and tips to help you take advantage of these versatile applications.
Posted: 30 Mar 2020 | Published: 30 Mar 2020
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Build A Collaboration Strategy That Benefits Every Part of Your Organization
sponsored by Vonage
EGUIDE:Download this expert guide for advice on how support a collaborative culture in your organization, and 5 tips for choosing a call center customer experience platform.
Posted: 27 Mar 2020 | Published: 27 Mar 2020
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Communications Transformation as a Competitive Advantage
sponsored by Vonage
ANALYST REPORT:Every business is seeking more effective ways to compete in an increasingly global marketplace. One of the most prominent obstacles today is the manual process of communicating with customers, partners, and colleagues. In this Frost & Sullivan report, learn how an advanced communication technology can help give you a competitive advantage.
Posted: 27 Mar 2020 | Published: 27 Mar 2020
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A Guide to Verifying Users for Marketplaces
sponsored by Vonage
WHITE PAPER:Online shopping has completely changed the way organizations interact with their customers. However, these marketplaces make attractive targets for fraudsters and cybercriminals. In this guide, discover a frictionless method for verifying your users: phone verification with two-factor authentication.
Posted: 26 Mar 2020 | Published: 26 Mar 2020
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Cloud Communications in Healthcare: How to Improve Patient Experience, Maximize Revenue, and Handle Information Securely
sponsored by Vonage
WHITE PAPER:Download this guide to learn how the right cloud communications platform can improve patient experiences and enhance healthcare practice operations to be more secure and profitable.
Posted: 26 Mar 2020 | Published: 26 Mar 2020
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A Guide to Verifying Users in Financial Services
sponsored by Vonage
WHITE PAPER:Learn how banks and fintech companies can securely onboard customers at global scale with phone verification.
Posted: 25 Mar 2020 | Published: 25 Mar 2020
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Digital Communications in Financial Services
sponsored by Vonage
WHITE PAPER:Leading financial companies know that a good customer experience is crucial to keeping customers happy and loyal, and that the best customer experiences don’t end when the customers walk out your doors. Read on to see how digital communications and modern apps are being used to grow the customer experience to new heights.
Posted: 25 Mar 2020 | Published: 25 Mar 2019
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The Top 7 Phone Verification Challenges & How to Overcome Them
sponsored by Vonage
WHITE PAPER:No consumer wants to be the victim of fraud or the recipient of unwelcome spam, and no app or service provider wants to unwittingly harbor spammers or fraudsters. In this e-book, learn how to increase conversion rates and onboard users at global scale with phone verification.
Posted: 24 Mar 2020 | Published: 24 Mar 2020
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A Guide to Verifying Users in E-Commerce
sponsored by Vonage
WHITE PAPER:In this guide, learn how to prevent fraud before it happens and protect buyers and sellers with phone verification with two-factor authentication.
Posted: 24 Mar 2020 | Published: 24 Mar 2020
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Reimagining Customer Experience
sponsored by Vonage
WHITE PAPER:Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.
Posted: 23 Mar 2020 | Published: 23 Mar 2020
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A perfect day: Digital Communications in Education
sponsored by Vonage
WHITE PAPER:In the age of digital education, the typical student and teacher journey no longer begins and ends in the classroom. Rather, it unfolds over time, across many scenarios, touchpoints, and communication channels. Follow the learning scenarios in this infographic to see how experiences are being reimagined across the education industry.
Posted: 23 Mar 2020 | Published: 23 Mar 2020
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Digital Communications in Healthcare
sponsored by Vonage
EBOOK:The right cloud communications platform can make a huge difference in employee and customer experience—especially in healthcare. Download this eBook to learn about the importance of cloud communications in healthcare, specifically how it can improve patient experiences, enhance day-to-day operations, save time and money, and more.
Posted: 20 Mar 2020 | Published: 20 Mar 2020
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Unlocking Hidden Value in Communications: Talk to Customers Their Way
sponsored by Vonage
WHITE PAPER:This white paper looks at the evolution of CPaaS, a tool that enhances unified communications platforms and services to enable businesses of every kind. Read on to find out more.
Posted: 20 Mar 2020 | Published: 20 Mar 2020
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Salesforce and Vonage: The Perfect Combination for Service
sponsored by Vonage
WHITE PAPER:Download this white paper to learn how Vonage Contact Center for Salesforce can help you integrate your communications platform and the data it captures with your customer data in Salesforce to provide exceptional customer service.
Posted: 02 Mar 2020 | Published: 02 Mar 2020
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Service KPIs: 18 Things to Consider
sponsored by Vonage
WHITE PAPER:Download this white paper to explore some of the most regularly used KPIs and their importance when it comes to measuring customer success, as well as 18 considerations that you can use to shape your KPI measurements.
Posted: 02 Mar 2020 | Published: 02 Mar 2020
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DIGITAL TRANSFORMATION: Ushers in a New Era of communications
sponsored by Vonage
WHITE PAPER:Digital transformation will continue to be driven by consumers who come to expect contextual interactions with the companies they choose to do business with. A recent Walker study found that by 2020, the customer experience will overtake price as the top brand differentiator.
Posted: 06 Nov 2017 | Published: 31 Aug 2017
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Business Communications Transformation: Best-in-Class Communications can be a Competitive Advantage
sponsored by Vonage
WHITE PAPER:In this IDC white paper, learn how companies across different industries are seeking to improve their UC maturity to help improve customer experience and bottom-line business results.
Posted: 06 Nov 2017 | Published: 31 Oct 2017
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