All resources sponsored by:

ServiceNow

226 - 250 of 414 Matches
The future of IT is now
sponsored by ServiceNow
WHITE PAPER:IT no longer merely supports commercial and organization growth – they are the primary driver. It’s up to IT to come up with digital transformation initiatives and move them forward. This whitepaper uncovers 9 ways to accelerate digital transformation in your organization, such as deploying AI and breaking down silos. Download now to learn more.
Posted: 28 Jan 2021 | Published: 28 Jan 2021
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Modernize and automate ITAM across hardware, software, and cloud
sponsored by ServiceNow
WHITE PAPER:Next-generation ITAM platforms are making it much easier to track hardware and software by offering a snapshot of IT assets to increase visibility and reduce risk. Download this white paper to see how a single system of action can help your organization drive down costs, reduce compliance risk and extend workflow intelligence across IT.
Posted: 28 Jan 2021 | Published: 28 Jan 2021
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5 ways a chatbot for the contact center can help workflow
sponsored by ServiceNow
EGUIDE:Explore 5 ways a business's workflow can benefit from chatbots for the contact center in this expert guide.
Posted: 27 Jan 2021 | Published: 25 Jan 2021
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4 Key Drivers of Change in Customer Experience
sponsored by ServiceNow
WHITE PAPER:Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.
Posted: 26 Jan 2021 | Published: 22 Jan 2021
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Improve the Contact Center Customer Experience with Digital Technologies
sponsored by ServiceNow
WHITE PAPER:While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.
Posted: 26 Jan 2021 | Published: 22 Jan 2021
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AIOps 101: The Essential Guide to Everything AIOps
sponsored by ServiceNow
EGUIDE:There are still many questions around AIOps. Once an AIOps tool or platform recognizes an anomaly, can the AI evaluate possible responses? And when it selects a likely resolution, can it act quickly to execute the fix? This E-Guide aims to answer these questions and everything AIOps. Download now to learn more.
Posted: 19 Jan 2021 | Published: 15 Jan 2021
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Guide to building an effective employee experience strategy
sponsored by ServiceNow
EGUIDE:What does employee experience really mean, and how can organizations implement an EX strategy when the concept seems so amorphous? Find out in this expert guide to building an EX strategy.
Posted: 15 Jan 2021 | Published: 15 Jan 2021
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Get It Measured, Get It Done. Focus On Business Value.
sponsored by ServiceNow
WHITE PAPER:Project management can be challenging, with just 19% of organizations delivering successful projects on time. Businesses can address the fundamental problems plaguing their projects, but only by reevaluating the way you plan and deliver projects. Read this white paper to learn how you can implement successful, timely project delivery.
Posted: 11 Jan 2021 | Published: 11 Jan 2021
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Turbocharge Your Project Management Office
sponsored by ServiceNow
WHITE PAPER:PMOs continue to face major challenges as project delivery remains unpredictable. According to ServiceNow, more than 12% of project investment is wasted due to poor project performance, accompanied by low project throughput and quality. Explore 4 project portfolio management processes that deliver high levels of visibility and control here.
Posted: 08 Jan 2021 | Published: 08 Jan 2021
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Now On Now: How Servicenow Delivered The Promise Of A Business-focused Pmo
sponsored by ServiceNow
WHITE PAPER:For ServiceNow, on-time, on-target project delivery is critical. It’s so important that they decided to build their own business focused PMO. Learn about ServiceNow’s experience building and implementing their PMO, and how they can help you do the same, in this white paper.
Posted: 08 Jan 2021 | Published: 08 Jan 2021
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The Pmo That Delivers
sponsored by ServiceNow
WHITE PAPER:In this exclusive guide, ServiceNow considers the role that the PMO plays within the business, asking a challenging question: Are traditional PMOs delivering success as promised? Find the answer and explore what the modern, business-aligned PMO looks like for 2021 here.
Posted: 07 Jan 2021 | Published: 07 Jan 2021
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Keeping Planning Strategic – Or Perhaps Making It That Way
sponsored by ServiceNow
WHITE PAPER:Even though higher ups set the goals and objectives, oftentimes these goals are ultimately driven from the bottom up, not the top down. ServiceNow is here to change that. Learn how driving the entire planning process from the top down can generate the highest possible value in ServiceNow’s new white paper. Download it here.
Posted: 07 Jan 2021 | Published: 07 Jan 2021
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Measure Value To Deliver Value
sponsored by ServiceNow
WHITE PAPER:Why are projects approved? It may seem like an obvious question, but it can spark hundreds of different answers. ServiceNow has identified a common theme: projects are approved in the expectation they will deliver a ROI. This guide explores how to monitor and manage project value from the outset. Get the answers here.
Posted: 06 Jan 2021 | Published: 06 Jan 2021
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Forrester TEI - The Total Economic Impact of ServiceNow Field Service Management
sponsored by ServiceNow
ANALYST REPORT:Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.
Posted: 05 Jan 2021 | Published: 05 Jan 2021
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Manage field service efficiently and safely during challenging times
sponsored by ServiceNow
EBOOK:Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.
Posted: 15 Dec 2020 | Published: 15 Dec 2020
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The arrival of the hybrid digital workplace
sponsored by ServiceNow
EBOOK:Download this eBook to learn about the key elements of a hybrid workplace, and how using a workplace service delivery solution can help you embrace this new way of working.
Posted: 15 Dec 2020 | Published: 15 Dec 2020
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See what ITBM can do for you
sponsored by ServiceNow
ANALYST REPORT:Gartner's 2020 Magic Quadrant for Enterprise Agile Planning (EAP) is here—which means the top 16 agile planning tools have officially been named. Download and save this exclusive Magic Quadrant to explore which tools and vendors are leading EAP, and where their innovation is leading the market today.
Posted: 30 Nov 2020 | Published: 21 Apr 2020
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IT Service Management Is Advancing With The Times
sponsored by ServiceNow
WHITE PAPER:While ITSM has been able to improve employee experience, experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments. Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.
Posted: 30 Nov 2020 | Published: 01 Sep 2020
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Customer Engagement: How To Expand Capacity For Whatever Comes Next
sponsored by ServiceNow
EBOOK:What can be done to prepare customer service to handle whatever tomorrow may bring? Explore the 6 best practices of customer service leaders in this eBook.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
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From Broken to Boundless
sponsored by ServiceNow
WHITE PAPER:On-premises ITSM tools are quickly becoming outdated, but the invested time and money makes it hard to see reasons to switch. This guide walks organizations through 7 steps to switch from on-premises ITSM tools to the limitless cloud, including planning framework and assembling the right team.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
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Plan Building with ServiceNow Business Continuity Management
sponsored by ServiceNow
WHITE PAPER:Read this paper to learn how ServiceNow Business Continuity Management (BCM) greatly improves the plan building process in a way that users will at once find familiar, simple, and easy to use.
Posted: 20 Nov 2020 | Published: 20 Nov 2020
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The Arrival of the Hybrid Digital Workplace
sponsored by ServiceNow
WHITE PAPER:In the next normal, more enterprises are embracing the concept hybrid digital workplace and building a working environment that prioritises the employee experience, flexibility, and productivity. Read our eBook and see how you can plan for a better workplace that prioritises the employee in the next normal.
Posted: 19 Nov 2020 | Published: 19 Nov 2020
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TOPICS:  IT Management

The Business Value of ServiceNow for Retail Banks
sponsored by ServiceNow
WHITE PAPER:As banks look to reorganize and embrace digital transformation in response to the explosion of data and digital services, they need to adopt customer service solutions that allow them to automate. Read this white IDC paper to see how ServiceNow offers a 316% five-year ROI, adds 5.9 hours of productivity, 25% higher productivity in teams, and more.
Posted: 17 Nov 2020 | Published: 17 Nov 2020
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Intelligent Privacy Automation: The Future Of Data Privacy
sponsored by ServiceNow
WHITE PAPER:Growing privacy concerns and emerging data privacy laws require organizations to not only know the location and usage of all personal data, but operationalize their privacy policies and accommodate a timely response to data access requests. But how can you ensure you’re always in compliance? Read this white paper to get the answer.
Posted: 12 Nov 2020 | Published: 12 Nov 2020
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Business Continuity Management Continuity Planning, Disaster Recovery, Crisis Response
sponsored by ServiceNow
PRODUCT OVERVIEW:Business continuity management (BCM) tools are an effective way for organizations to ensure crisis preparation and disaster recover plans are in place prior to an unforeseen disruption. This solution brief highlights the key features and capabilities of ServiceNow’s BCM tool – read on for more information.
Posted: 12 Nov 2020 | Published: 12 Nov 2020
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