All resources sponsored by:

ServiceNow

176 - 200 of 414 Matches
The Total Economic Impact™ Of ServiceNow Customer Service Management
sponsored by ServiceNow
ANALYST REPORT:ServiceNow Customer Service Management can help organizations increase efficiency for customer service agents and relieve other departments of extraneous processes. Forrester recently conducted interviews with real ServiceNow customers to get a better idea of potential benefits and ROI. Get your copy to review their results.
Posted: 25 May 2021 | Published: 25 May 2021
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TOPICS:  .NET

Low-Code Apps For Dummies®
sponsored by ServiceNow
WHITE PAPER:In this massive 68-page guide, explore how your team should approach every stage and strategy when building a low-code solution—including 10 exclusive tips for low-code app development from ServiceNow. Download Low-Code Apps for Dummies here.
Posted: 25 May 2021 | Published: 25 May 2021
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TOPICS:  .NET

From collected to connected
sponsored by ServiceNow
WHITE PAPER:IoT technologies offer businesses a way to unlock powerful data hidden within their everyday operations, often collected but never used. Download this white paper to learn how ServiceNow can help you unify your service data and provide a single source of IoT truth for analytics, audits, and more.
Posted: 20 May 2021 | Published: 20 May 2021
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Enterprise SRE: site service reliability
sponsored by ServiceNow
EBOOK:When SRE was first coined at Google in 2003, SRE teams were there to substitute automation for human labor wherever possible. As technology changed, however, so did SRE functions. It has evolved far past a once-limited notion into one that is more cost-effective, innovative, and resilient. Open up this eBook to learn more about SRE in 2021.
Posted: 18 May 2021 | Published: 18 May 2021
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TOPICS:  IT Management

DevOps: A View From the Enterprise
sponsored by ServiceNow
EBOOK:Access this e-book for a well-rounded explanation of DevOps, learn what’s driving it today, and see how value stream management (VSM) can improve its functionality.
Posted: 03 May 2021 | Published: 03 May 2021
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TOPICS:  CIOs

The Human Resources Service Delivery Book of Knowledge
sponsored by ServiceNow
EBOOK:The ServiceNow K20 Digital Experience offered over 1,000 high-value online keynotes, presentations, demos, and training across 19 channels. This eBook brings you a selection of the most popular and compelling presentations by from product experts and customers on how they use the HR Service Delivery solution. Take a brief survey to get your copy.
Posted: 28 Apr 2021 | Published: 28 Apr 2021
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Reinventing New Ways To Work Across The Enterprise
sponsored by ServiceNow
RESOURCE:Take a brief survey to access the infographic, which breaks down the key findings from Forrester’s recent economic impact study on ServiceNow’s HR Service Delivery solution. Click below to get started.
Posted: 28 Apr 2021 | Published: 28 Apr 2021
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What is SaaS License Management?
sponsored by ServiceNow
WHITE PAPER:With the need for greater business process flexibility in the face of shifting market needs, SaaS is firmly establishing itself as a mission critical approach. This shift presents an opportunity for organizations to adopt the next generation of SaaS license management. Open up this white paper to learn more about SaaS license management.
Posted: 26 Apr 2021 | Published: 26 Apr 2021
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Deliver a CMDB with true business value: 6 essential steps
sponsored by ServiceNow
WHITE PAPER:An unhealthy CMDB can be damaging to an organization. A healthy CMDB, however, can do just the opposite. However, a healthy CMDB doesn’t just happen. You need to identify clear objectives and develop a comprehensive strategy first. Open up this eBook to check out 6 essential steps towards creating and maintaining a healthy CMDB in your oranization.
Posted: 26 Apr 2021 | Published: 26 Apr 2021
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TOPICS:  IT Management

The Human Experience of IT Service Management
sponsored by ServiceNow
WHITE PAPER:Positive employee experiences can lead to excellent customer experiences. Learn how positive workforce experiences can easily be derailed if the technology, tools, and processes employees use don't allow them to work efficiently and painlessly.
Posted: 14 Apr 2021 | Published: 14 Apr 2021
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TOPICS:  IT Management

ServiceNow transforms offboarding for energy services company with digital workflows and automation
sponsored by ServiceNow
CASE STUDY:In this case study, learn about energy and utility company, Parker Drilling, who recently modernized a paper-based offboarding process to drive efficiencies and strengthen security with the help of ServiceNow’s HR service delivery platform.
Posted: 13 Apr 2021 | Published: 13 Apr 2021
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Streamline customer service with digital workflow
sponsored by ServiceNow
WHITE PAPER:As ServiceNow puts it, behind every great customer service experience is a great digital workflow. With this guide, learn how digitizing workflows can help you deliver better customer experiences—even when the unexpected happens. Read the guide here.
Posted: 12 Apr 2021 | Published: 12 Apr 2021
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Deliver Smart, Responsive IT Services In An Always Changing World
sponsored by ServiceNow
WHITE PAPER:Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Open up this white paper to explore how to boost ITSM tools with machine learning, chat bots and analytics.
Posted: 09 Apr 2021 | Published: 09 Apr 2021
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The PMO that delivers
sponsored by ServiceNow
WHITE PAPER:Dive into this white paper to take a closer look at modern, business aligned PMO strategies and learn why PMOs should be business focused, instead of project focused, to help your organization succeed.
Posted: 09 Apr 2021 | Published: 09 Apr 2021
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Combining IT operations management and security operations using AIOps
sponsored by ServiceNow
EBOOK:Open up this eBook to explore how to meet new pandemic-related challenges and cybersecurity threats using AIOps to help monitor data and manage incident response, secure corporate data assets, and prevent breaches from impacting employees and customers.
Posted: 08 Apr 2021 | Published: 08 Apr 2021
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TOPICS:  IT Management

AI And Customer Experience Keeping It “Intelligent” Without The “Artificial”
sponsored by ServiceNow
WHITE PAPER:Explore this ServiceNow white paper to learn how AI-assisted customer service is delivering real, tangible benefits, ranging from 40% reduced average handle time to employee cost reductions of up to $5 million.
Posted: 08 Apr 2021 | Published: 08 Apr 2021
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Get closer to self-healing enterprise IT operations management with AI-Powered Service Operations
sponsored by ServiceNow
WHITE PAPER:Self-healing organizations –using AI-driven ITOM to predictively detect issues and resolve them automatically – are a huge, yet unattainable, goal for CIOs. Open up this white paper to learn how to harness AIOps to improve predictability, observability, and real-time decision making to get your organization one step closer to self-healing.
Posted: 07 Apr 2021 | Published: 07 Apr 2021
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TOPICS:  IT Services

Delivering uninterrupted digital services at speed requires predictive AIOps
sponsored by ServiceNow
WHITE PAPER:As organizations transition from traditional on-prem infrastructure to virtual servers and the cloud, the number of alerts and unforeseen problems force IT teams to be both reactive and proactive at the same time – a near impossible task. Enter: AI-powered service operations. Open up this e-book to learn more.
Posted: 07 Apr 2021 | Published: 07 Apr 2021
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Reduce hardware, software and cloud costs with ServiceNow
sponsored by ServiceNow
VIDEO:Managing software assets can feel overwhelming, especially when your team is trying to reduce costs. In this 2-minute video, learn about ServiceNow’s single platform solution for IT Asset Management. Watch here.
Posted: 19 Mar 2021 | Premiered: 19 Mar 2021
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TOPICS:  IT Management

Customer Operations of Dummies
sponsored by ServiceNow
EBOOK:Delivering high-quality customer service has always been important, but the challenges companies face today have made it imperative. People want great, personalized experiences, and strong customer operations is the best way to make that happen. Grab your copy of Customer Operations for Dummies to learn how you can get started.
Posted: 17 Mar 2021 | Published: 17 Mar 2021
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TOPICS:  CRM

AIOps Driving Business Value
sponsored by ServiceNow
WEBCAST:In this fireside chat, join three business leaders from ServiceNow, Accenture and IDC as they discuss the broad topic of AIOps and how it has helped drive business value in their organization. Tune in now to hear each of their takes on best practices, key metrics, use cases and more.
Posted: 16 Mar 2021 | Premiered: Mar 16, 2021
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AI and Intelligent Technologies: 3 Strategies for transforming your customer experience
sponsored by ServiceNow
EBOOK:AI already transforms our everyday lives— e.g., virtual assistants and facial recognition. With this in mind, it stands to reason that businesses can benefit from using AI to speed up the resolution of customer concerns. Open up this eBook to explore 3 strategies you can implement in your organization to transform the customer experience.
Posted: 16 Mar 2021 | Published: 16 Mar 2021
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Enabling business transformation
sponsored by ServiceNow
WHITE PAPER:A recent study from Accenture showed that modern organizations see double the revenue growth, comparatively. This is because they take what Accenture calls a “living systems” approach. Open this white paper to explore what exactly a “living systems” approach is, what makes a living system, and how IT can implement it in their organization.
Posted: 15 Mar 2021 | Published: 15 Mar 2021
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Customer Operations: Six Best Practices For Connecting Customer Service Resources
sponsored by ServiceNow
WHITE PAPER:As ServiceNow puts it, if you can deliver predictably high service levels during unpredictable times, your customers will notice and thank you for it. One of the best ways to ensure this performance consistency is with repeatable, automated workflows. Learn how to make this possible in your team. Download the ServiceNow guide here.
Posted: 11 Mar 2021 | Published: 11 Mar 2021
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Service Continuity & Connectivity
sponsored by ServiceNow
WHITE PAPER:Last year, many organizations learned the hard way that those who adopted a proactive approach toward internal and external preparedness were the ones that came out on top. Luckily, it’s not too late to get started. Learn how to refine your approach to service continuity with this in-depth guide. Download the guide here.
Posted: 11 Mar 2021 | Published: 11 Mar 2021
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