SAP upgrades are a perennial challenge - especially for organizations with many instances or customizations. The struggling economy has also made it all the more difficult to make a case for a technical SAP ERP upgrade. But maintaining upgrade best practices and avoiding mistakes can help avoid costly downtime and issues during upgrade projects.
The IT department of T-Com Human Resources was faced with the challenge of training 140,000 employees to perform reporting processes for their own business travel as quickly as possible. Read this case study to find out how T-Com found their way to datango in their search for a customizable context sensitive online help system.