WHITE PAPER:How effectively your company and IT team collaborates ultimately determines its response agility to opportunities and threats alike. Check out this guide to learn how collaboration with your enterprise can be narrowed down to six unique levels within a hierarchy, based on user knowledge and familiarity.
WHITE PAPER:Because most IT outages and incidents are hard to completely avoid, the goal of every organization should be to restore services as quickly and as flawlessly as possible – a goal made much more attainable through automation. Continue reading to learn the five best practices for integrating automation into your incident management process.
WHITE PAPER:Mass personalization eliminates the need to send the same message en masse at the same time. By reducing communication “noise,” mass personalization enables recipients to focus on what’s relevant to them at the moment that it matters. Read this paper to find out more.
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