All Research Sponsored By:8x8, Inc.

Modernising Communications in Healthcare
EBOOK: Legacy systems and tools can make it hard for clinical employees to connect and collaborate with frontline workers, hindering the patient experience. However, improving upon these solutions can be difficult, and many find the process to be daunting. Access this guide to discover more.
Posted: 20 May 2023 | Published: 20 May 2023

TOPICS:  .NET

4 Tips for Creating an Exceptional Self-Service Experience
EBOOK: With labor making up for 95% of contact center expenses, many organizations are turning to AI, chatbots, and other self-service tools to reduce costs. However, some companies continue to be wary of self-service and can be daunted by the transition process. Access this guide to discover more.
Posted: 13 May 2023 | Published: 13 May 2023

TOPICS:  .NET

Maximise your Teams investment with 8x8
EBOOK: With more than half of today’s companies leveraging Teams or other collaboration and communication platforms, many are looking for ways to maximize their investments. So, how can this best be done? Browse this guide to learn more.
Posted: 12 May 2023 | Published: 12 May 2023

TOPICS:  .NET

A Single Platform for All Interactions
EBOOK: Technology has become integral to the way that we communicate. However, with so many channels now available, it can be difficult to manage applications, leaving employees disconnected, especially in the contact center. So, how can you improve this? Browse this guide to learn more.
Posted: 11 May 2023 | Published: 11 May 2023

TOPICS:  .NET

Return of the Phone Call
EBOOK: Today, a phone call is no longer just a phone call. Every call comes with multiple data points and metrics, depending on how it’s handled by your system and the path taken by the customer. All this information can empower your business, but understanding the best ways to use it can be difficult. Dig into this guide to learn more.
Posted: 06 Apr 2023 | Published: 06 Apr 2023

TOPICS:  .NET

Contact Center Buyer’s Guide
EBOOK: In the modern business world, contact centers play a critical role in the customer experience. However, outdated legacy systems can have you running into some challenges. So, how can you meet service expectations while providing a better experience for all? Access this guide to learn more.
Posted: 05 Apr 2023 | Published: 05 Apr 2023

TOPICS:  .NET

Adding Enterprise Voice Services to Microsoft Teams
EBOOK: Whether or not your organization has already deployed Teams, it's important that you know all the options to enable enterprise calling with Teams. Read on to learn about 3 different choices for voice-enabling your Microsoft Teams instance and determine which one is the best fit for your business.
Posted: 31 Mar 2023 | Published: 01 Apr 2023

TOPICS:  .NET

Winning Customer Trust In A Hostile Digital Environment
WHITE PAPER: How are cybercriminals getting your customer data? And how can you stop them? Access this white paper to learn how you can leverage an automated scanning and monitoring system that identifies, highlights, and weeds out threats before they infiltrate systems to power better customer experiences.
Posted: 11 Mar 2023 | Published: 11 Mar 2023

TOPICS:  .NET

The Real Costs of Doing Nothing
EBOOK: Download this e-book to discover how companies can control costs and improve customer service by leveraging the benefits of the cloud on the 8x8 eXperience Communications Platform.
Posted: 10 Mar 2022 | Published: 10 Mar 2022

TOPICS:  .NET