WHITE PAPER:View this report to explore how the adoption of cloud technology is impacting the future of the contact center. Review the top reasons driving contact centers to invest in the cloud, and decide if cloud technology is right for your organization.
WHITE PAPER:View this report from Aberdeen to explore the top priorities driving the CX executive's agenda. Review key building blocks firms use to minimize customer effort through intelligent journey management, and get the tools you need to successfully orchestrate your organization's customer journeys.
WHITE PAPER:Many contact centers still haven't discovered the benefits of workforce management software, so managers looking to make the pitch to execs may be faced with opposition. Read this white paper to learn the numerous benefits of workforce management software, and advice on how to pitch the upgrade to your execs.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.