How Conduit helped achieve a 87% ED avoidance rate

Medical Mutual, one of Ohio’s largest health insurance companies, partnered with other 24/7 nurse line service providers in the past, but its members weren’t getting the level of support they needed.

In this case study, discover why Conduit’s URAC-accredited 24/7 nurse-first line was just what they were looking for, significantly decreasing call hold times and abandonment rates while increasing member satisfaction.

Vendor:: Conduit
Posted:: Feb 10, 2024
Published:: Feb 10, 2024
Format:: HTML
Type:: Case Study

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