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Despite many organizations increasing their focus on customer experiences (CX), 2/3 of today’s consumers feel as though agents neither know nor care about the customers and issues they are supporting.

So, how can companies and their customer service teams ensure that they’re providing more empathetic, engaging CX? What strategies can contact centers adopt to do so?

Browse this white paper to gain more insight into the current CX landscape and discover the top challenges contact centers must overcome to improve their services and relationships with their audiences.

Vendor:

Foundever

Posted:

Jan 4, 2024

Published:

Jan 5, 2024

Format:

HTML

Type:

White Paper